U-Haul

AVOID this location at all cost!!! … well, as long as the manager named Mo is in charge. He was rude, irresponsible, and straight-​out lied to me! So here’s what happened…
I received a voicemail at 8am the day before a move from Temple to Austin to confirm the reservation for a 10′ truck. 30 min later, I received a text message with the same content. Neither mentioned anything about the need to call back. However, just to be safe, I decided to call the location anyway during my lunch break.
But when Mo picked up, he told me that he had given the truck to someone else b/​c I didn’t pick up my phone at 8am. What? Seriously?!? I tried to ask for more explanation but he refused. He simply gave me the corporate number and said that he can’t do anything at this point. He said that if I needed help, I should hang up and call that number, or he was going to hang up instead. Of course I needed help! My move was the next day and my reservation just got messed up!
Feeling outraged, I called the corporate number. Apparently, Mo didn’t even have a 10′ truck to begin with for that day! He confirmed my reservation by accident and made up a random story about giving the truck to someone else! What a lair! I guess he was trying to avoid the $ 50 confirmation guarantee fee. This was just ridiculous.
Fortunately, the customer support agent helped me through the situation and rescheduled me to pick up a truck at a location near Temple. To compensate for Mo’s mistaken, she gave me the $ 50 confirmation guarantee fee and an extra 30 miles on the truck. I’m so glad that I’m out of Temple…