Domino’s Pizza

I used to love ordering from Dominos until I received horrible customer service. About a month ago, my household ordered from Dominos. After seeing that our order was «out for delivery» for over an hour we gave them a call. The manager lied and said he was sending it to us right now. We live right down the road from Dominos after about another 30 – 40 minutes we called again. Again, the manager said it was on the way. THEN another half hour passed us by and still no pizza. I actually was very patient and not once got mad. Pizza Hut had just opened up and it was a Friday or a Saturday so I’m sure Dominos was slammed. So I call a third time and again the manager picks up. I was told it was on the way but I told him that we’ve heard that several times already and it still hasn’t arrived. I nicely asked him if they were just busy or did they forget. I was willing to be very understanding but then he did an annoying sigh on the phone. At the same time, we get a knock on the door, pizza is there and I had him talk to his driver and we ended up getting the pizza for free. However, his attitude was annoyed and he was brushing me off. It was SO disrespectful especially when I was willing to be patient. The pizza was ice cold by the time we received it too.
So, to the jerk who I spoke with that night, way to lose customers. Customer service is number one and it’s what keeps your paychecks going. It’s also probably not a good idea to have crappy customer service when Terrell just got a Pizza Hut. Seems like y’all have lost your customers and some of your employees to the better pizza joint down the road. Maybe you can learn a thing or two from Pizza Hut.

Only tried them again because we have been out at the drag track all day !
They still suck !!!
Worst pizza in Terrell !!
I took one bite and remembered
why I shouldn’t have ordered this !!
20 bucks wasted !!
They are terrible !!
Not even when I am buzzed !!
Dominoes sucked !! Ass !!!

Terrible business ethics.
They claim they are open till 1am on Saturdays (check the website) but I called at 12am on a Friday night and they said they are closed. Literally the woman on the phone said «hi this is dominos were currently closed. SO I asked «well online it says you’re opened till 1, what are your hours? She said were open till for 1am delivery. So I said «ok… Then I’d like to place an order for delivery, I’m right next door, I can get it myself or you can deliver it here.» The girl then Put her manager on the phone and he attempted to ask where im at. What does it matter? Im helping YOU out. I’m a 15 second walk to YOUR business and you want to claim you are closed an hour before closing time to pick up? I’m sorry for helping YOUR workers. Pathetic excuse. I will not be going to this dominoes EVER again.

Did they close down? Cannot get anyone to answer the phone!!! Frustrating! If they’ve closed then they need to be taken off the website.

Every time we order from this Domino’s the service is excellent, very quick to get your order out to your home. They are very nice and helpful. The food is always fresh and delicious.