Smith’s Artistic Touch

I had the same horrible experience as both Gregory and Ben. DO NOT USE THIS COMPANY! They dodge calls and never provide an update on the status of a job that you are paying for. I had a piece that was supposed to be completed in a week sitting with them for well over a month. They are full of excuses and have no urgency to help you as the customer. I never post a bad review, but this company is so horrible I had to make an exception.

Woah. Our experience was JUST like Ben. S. Our movers smashed a piece of furniture, so they sent them to our house to pick it up. I called to check in with Blue for about a month, wherein he would tell me how close they were to getting it done. He even went so far as to say «It’s done, and you should be getting a call to confirm a delivery date, soon.» I gave them a week after that, and called him on a Saturday. He said it was ready, but he was out at the lake and would check on that delivery on Monday. That was the last time I heard from him. He began dodging calls. I got fed up and called our moving company. They called them, and called me back saying that he has been in the hospital for 2 weeks. After I just talked to him while he was on a boat at the lake.
To top it off, they found out that they couldn’t fix it. After he kept telling me how great it was looking and that it was done. Well, now that it can’t be fixed, we have to file a claim. Which means they won’t drop the piece back off, unless we pay them $ 75. We live in Lewisville, and their hours are 8:30am to 4:30pm, m-​f.
My wife is going to pick it up today, only to find out that the address on their business cards links to a home in a South Dallas Ghetto. She had to call and find out that it was in Terrell.
This place has ALL the hallmarks of a scam.

I had a good experience: very nice people, great prices, and a laid-​back atmosphere. They finished the job on time and provided free pick-​up and delivery. I needed my wooden bar stools shortened by a few inches and they look great. I would’ve given a 5 out of 5, except they ran late for the pick-​up and the delivery times. No big deal, but if you have a busy day set up then it’s an inconvenience. But overall it was a good experience and I would recommend them.

Blue Smith promised a fix with a ETA of a week. He help on to my piece for 12 weeks before I got it back and work was never done. Had a hell of a time getting ahold of him and he was always ready with excuses for the delays. If you like your phone calls returned, think twice — not one ever was. After about 10 weeks on a Friday, he was reached and said the piece was finally finished and he promised to deliver it the following Saturday. He said he would call me to let me know what time he’d be by. Never heard back from him. Two weeks went by with no answer on his phone and no messages returned. Contact was finally made and he said he wasn’t actually sure if «his guy» had finished. Finally picked up the piece like it was dropped off to start the journey again. Would not recommend this guy whatsoever. Horrible way to run a business!