Holiday Inn Tewksbury-Andover

I loved the service at the front desk. The rooms were clean and accommodating. Very pleased. Plenty of parking.

Got our key and went to the room but it was occupied. Got a new key and our door was open when we got to it and tge blankets smelled nasty. The guy at the front desk was great and friendly n the rooms are nice just a weird experience

Hotel is really good. A little above Holiday inn standards. The room i stayed was very comfortable and clean. The swimming pool though is too shallow only 3 ft deep but the jacuzzi is nice and it fits 12 people at once. The little pub inside in the back «victoria‘s pub» is very inviting and i ordered some apetizers (calamari and mozzarella sitcks) and for my surpise it was the best calamari i had in a long time. I recommend both the hotel and the bar. Specially thankful for the hotel staff David, and bartender deloris, and bar manager Flame, all great people taht helped my stay be even better.

food is very good at victorias pub, however they changed how the bill comes out, now they put their own tip as to what they think they get for a tip, which is bogus in my opinion, consumer should be able to determine tip earned at that time, not them… not returning because of that…

This review is only for the restaurant, Victoria’s, in the hotel lobby.
Came here in looking for a breakfast place that could accommodate a group of 16 ppl (11 adults & 5 kids), without too much of a wait. Victoria’s delivered on all accounts.
The restaurant was empty with the exception of one other table, and there was plenty of table space for our large group. Also, plenty of space for some of the younger kids to entertain themselves. Breakfast is a buffet, so it was ready upon arrival. The buffet had scrambled eggs, French toast, pancakes, bacon, sausage, hash browns, toast, pastries, cereal, yogurt, fruit, orange juice, milk, coffee, & tea. A nice selection of foods for only $ 12.99/per person, and kids eat free.
Only downside is that service was slow, and considering there was only one other table there, there shouldn’t have been any reason for the slow service. However, we did just help ourselves to everything so it wasn’t that big of a deal.
Nice breakfast place for a group, which I would recommend to anyone looking for something fast, cheap & not crowded.

The room was nice and clean, but the hotel reception was rude upon our arrival. After arriving from a 5 hour drive at 11 pm, we waited in the lobby for hotel reception for about 20 minutes. When the gentleman finally arrived, he gave us attitude. Will not be returning.

Sorry. Having a elevator down for 5 minutes, much more seriously, for 6 days is unforgivable. This should never happen or be permitted to continue by Kimpton. Its called preventative maintenance, and upon a rare failure, doing whatever it takes ²⁴⁄₇ to correct immediately.

10÷5÷14
My boyfriend and I stopped here on our way to Salem for a day of sightseeing. The hotel seems recently renovated. The woman at the front desk was friendly and professional. Our room was awesome! Clean, big bed, hot shower… totally great. Only one complaint: the internet was INSANELY slow. Inexcusably slow. For a big hotel that hosts conferences, weddings, and large-​scale events, I was amazed at how bad the connection was. I had to reset the connection roughly every 15 – 20 minutes, and the speed was too slow for any kind of streaming. On top of that, there were no LAN outlets in the room. I am in the room right now, typing this from my phone because I can’t do it using the hotel’s internet. Other than that, this hotel is great and I’d highly recommend it!

I almost gave this two stars but the room was clean and quiet and the beds comfortable enough for us and the rate included free breakfast and that’s basically all we needed but this HI really needs to up its game. We stayed 3 days and 2 of those days the pool had «mechanical problems», altho it looked like the hot tub worked (but there were a million school kids in it), and neither of the two washer-​dryers were working. Then there were dirty room-​service trays/​plates left in the hallway for over 6 hours, trash and soda bottles and cans in the bushes around the hotel, the smell of cigarette smoke in the stairwell, and generally not very healthy choices for breakfast food in the dining room (e.g., no granola, no yoghurt and we had to insist on decaf coffee being made for us by the rather surly male staff). And, strangely enough each day some of our towels were changed and sometimes enough shampoo left for two people and sometimes decaf coffee for the room coffee maker (just odd how it was all never the same). Also startling to me were the two elevator safety certificates that were 2 months out of date (so you know I used the stairs!). I’m not sure why they blocked the wheelchair accessible ramp to the restaurant area but you’re forced to use the 3 steep stairs to get into it but I suppose you could crash through the chairs blocking your way! On the plus side, rooms had fridge and digital TVs, it has wheelchair wide well-​lit corridors and plenty of parking and the front desk ladies were very helpful and friendly and professional. I feel like it needs a good new manager or corporate needs to intensively re-​train whoever is in charge there now. Not sure if we want to stay here again, it’s just not like the other holiday inns — feels more like a badly-​run Best Western…

The staff is nice, the rooms are good and comfortable and the price is decent, I didn’t eat there or use the gym or pool but both look nice. Here is the negative, if you travel like I do for your job you have to have a good internet connection, your room is your office, the internet was non existent and my Verizon signal horrible. So if you want to get away from your electronics this is the place for you. And they didn’t have NBCSN so I couldn’t watch hockey this stay, my last here and I’m a loyal Holiday Inn guy, just not this property

Never again, staff is insulting, rude, slow & all have big mouths. The manager of
housekeeping was in my room when I went back to my room to get more money. I still do not know why he was in my room.
I asked him why he was there he mumbled some words in Chinese then left. I reported him to the hotel manager Dave who said nothing helpful to me. The rooms have a bad odor, bathrooms tiny with chipped sharp broken ceramic shower. Reported it no one came to fix or move me.
I was overcharged $ 50 & they would not help me with the error they made. TOld me to call head quarters.
I asked to have my room vacuumed & bedding changed, they never did it for me.
I will say the worst was housekeeping staff & housekeeping manager. He is not qualified or capable to work with the public. Do not stay here.
Only good thing was the restaurant in the hotel…

Stayed here for a week, The lobby is really nice and it seems like they renovated it, all the rooms have a king size bed, and the staff is really friendly, the cleaning lady came to change my sheets everyday which I thought was awsome

Did not stay here but the reason for my review is WHY I didn’t stay here. Was looking for a one night weekend getaway. I play in a hockey league and all the nights of cold arenas and checks into the glass were getting to me. I wanted to use some points and get away to a Holiday Inn hotel with a jacuzzi. (Which is no easy thing to find.)
I was ready to book but I figured I’d call just to double check that the jacuzzi/​pool would be open. They said that most weekends they couldn’t pay a lifeguard, so it was closed. What? A lifeguard? The pool is the size of my bathtub at home. I’m so glad I called because if I went there and found out it was closed, it would have been a wasted trip. Don’t highlight a jacuzzi which you cannot open on your webpage.
Maybe its time I invest in a hot tub …

For a Holiday Inn, this place is good. The people are always very nice, room is clean, and restaurant/​bar is reasonable. Only complaint I have is that two out of three times I’ve been here there have been issues with the keys to my room. First time they gave me someone else’s keys upon check-​in how embarrassing to enter someone else’s room), and this past time neither key worked in the door and I had to go back down to get them reprogrammed. Needless to say, out of all the hotels in the area, this is my favorite!

Extremely comfortable rooms, bed, and pillows. Wifi is free. Name brand bathroom products by Bath & Bodyworks. Courteous staff. Spacious facility.

I haven’t stayed at a Holiday Inn in about 15 years because back then, holiday inns are 1 star above a motel… We booked this HI by luck— through Priceline so we were immediately let down upon knowing what hotel we got. We Priceline any 3 star hotel around the area where we needed to be and we got HI. We convinced ourselves to just grin and bare it and stay at a HI.
So we arrive and as soon as we enter, we were greeted by the friendly front desk, the lobby is semi modernized as you enter, the counter is beautiful, the check in experience was prompt and friendly. We were assigned to the 4^th floor. The hallways were nice and not dingy. The room was modern, clean, and nicely arranged. WHERE AM I?! This was not the HI I remember from 15 years ago. Wow, what a pleasant surprise! There’s a microwave and a mini fridge. There’s free wifi and free to use their PC to use the computer or surf the net with free printer.
I didn’t get a chance to scope out the pool or the restaurant. There’s a Dunkin Donuts, Cracker Barrel, gas station, Wendy’s all walking distance from the hotel. There’s plenty of FREE parking. This HI is situated close to the highway.
So I gave this HI 4 stars because they have exceeded my expectations of what they used to be 15 years ago AND the value for your buck. Kudos HI for stepping up your game!

Its an okay place to crash if you have to be in the area. The staff is ok and helpful enough. The hotel is pretty well renovated and isnt bad at all. You wont fall in love, but you wont hate it.

I have stayed at this Holiday Inn several times over the years. The rooms are updated with a mini fridge and a small microwave. Water pressure was weak on the 5^th floor. Check in was very slow with two working the desk there were seven guests waiting but, the lady was very present. I received one free breakfast bar… glad it was free as I did not finish it, awful. Powdered eggs were cold, not much else to choose from.
So the rooms are good, beds comfortable enough, but plan on going out to eat.

I’ve stayed at my fair share of high end hotels as well as affordable chains– more high ends than not. Holiday Inn Tewksbury-​Andover was great!
I was in a local pageant, we all stayed here for the weekend. Talk about girl power! Lol.
All contestants stayed in a standard size room with 2 queen beds, a mini fridge, desk, and full-​size bathroom.
For two complete strangers, we were comfortable in the space provided.
I presume you won’t be staying with a stranger, I only say that to say it’s not crammed by any standards.
I can’t contribute to price range details because we paid through our pageant fees.
The room was clean, service was good, staff was friendly, and in the lobby area is a small restaurant, that was surprisingly delish and food was served open buffet style. The continental breakfast wasn’t bad, typical.
The elevators were a little slow, but keep in mind there were like 125 pageant contestants + chaperons + families + coaches, etc. I’m sure the hotel isn’t usually this busy. Toward the end of pageant weekend, some started taking the freight elevator.
We didn’t have the luxury of visiting the pool or gym, but my family did and they were pleased.
I was comfortable and would certainly stay again if I ever found myself needing a place to stay away from the city.
PS, bring your GPS because it can be quite the tricky drive. The first time I came here (for pageant orientation) it took nearly three hours from Boston — No exaggeration!
Having my GPS the second trip saved me some time.

Clean updated rooms, lots of water pressure in the shower, Removable washable duvet, mini fridge and micro wave, free wifi, pool, over all extremely helpful staff, and clean rooms and common areas.
When your on the road as much as I am, having all these things at a hotel is not easy. Don’t listen to the crybabies who ranked this place low because her boyfriend was «over served» based off your review who could blame him.