Kmart

Incompetent and Rude. Particularly the woman behind the customer service desk that calls herself «Cat». I went in one day to buy a folding chair. I had an email from Kmart Rewards that stated if I spend $ 50 they will take $ 5 off. The chair was $ 39.99 so I picked up some clearance storage crates to satisfy the amount on the email. On my way to checkout I picked up some pajamas for my twin babies, so now the total was well over $ 50. During checkout the $ 5 didn’t automatically come off so my cashier called Cat to come take a look. I waited for 15 minutes until she sauntered over. She glanced at the screen and said, «You know there are always people trying to cheat the system» to my cashier. I asked her what she meant. She said that there are always people trying to not pay full price for items. I was appalled. I asked her how am I trying to cheat the system if I’m just trying to make use of an offer that Kmart sent me? She said that the offer does not apply to clearance items, motioning to my storage crates. I didn’t know that and I told her so, but my other items were not clearance and they totaled over $ 50. She rolled her eyes and said give me your rewards card. I read my account number from my email and she hastily punches it in, motioning rudely with her left hand at me for me to read it quicker. Nothing came up. We tried again and nothing came up again. By this time she’s giving off an air of haughty impatience, arching her brows, shaking her head and muttering under her breath. Mind you, we now have a line of customers witnessing the whole ordeal. She couldn’t seem to get the numbers right so she threw her hands up and said for my cashier to deal with it. I then asked Cat woman for her name, since she had no name tag on, and if she was the manager. She said her name was Cat and that no she is not the manager. I asked her why she was being so rude to me. She answered in a high pitched squeal, «I am NOT being rude to you!» I said, «Yes you are being rude and impatient with me, so much so that you can’t punch in numbers correctly!» She arches her eyebrows, backs up and spins around, sulking her way back to the customer service pit, probably to stew about her life. My cashier sheepishly looks at me and says «she gets like that sometimes». I told her, «well if that’s the case then she shouldn’t be working in customer service.» My cashier then punches in my account number with ease.
2 weeks later I went to return said chair, unused with the tags still on. I walked into Kmart and guess who’s behind the customer service desk…. I waited about 10 minutes, there were two other customers ahead of me. Finally Cat motions to another employee, Stephanie, that was just sort of hanging around, to work the other register. Cat then points directly at me and says to Stephanie,” I don’t know what SHE wants but take her over there,” motioning to the register two feet away from her. Lol, Obviously I was standing in line, holding a chair for a return right??? Not for the ambience??? Is this how Kmart trains their employees to treat paying customers? I got my refund and left, for the last time… EVER! Sayonara Pussycat! This particular Kmart is close to where I live so it’s easy to drop in for supplies after I’ve put my kids to bed. This is the ONLY reason why I’ve been coming here. You’ve been warned people… Avoid this Kmart at all costs if you don’t want to encounter the Crazy Cat lady. Walmart down the street is much cleaner, better prices and better customer service. Save your time and sanity and go there instead, I know I will be.

Reviewing about the in-​store pickup process:
I have been to this KMart a handful of times now to collect various items that I purchased online. Every time I walk up to the customer service desk and say I’m here to pick something up, they call in the product from the «back room» which is inevitably on the other side of the store. Minimum wait time is about ten minutes, as you wonder which sad early 20s store clerk has been chosen to walk your item to the front this day. Today, that 10 minute wait turned into 30 as the poor kid kept radioing the desk that he had no clue where my items were… Get you ducks in a row KMart. It ain’t that hard to run retail