CPR Plumbing Services

**update**After 10 days, I now have a leak at the faucet. That is why I am giving him one star. At first I felt like the problem was going to be fixed, but when I had the new leak after Chad and CPR Plumbing had done the work, I called him because the work was supposed to be guaranteed, he came to my house and gave me my money back and said he couldn’t fix the problem. Ugh! Starting over AGAIN! I won’t be using CPR Plumbing in the future because I don’t feel like he tried to help fix my problem.
I «WAS» happy with the work of Chad Jones, owner of CPR Plumbing, in The Colony. After using another local plumber last year to fix a burst pipe due to weather, I ran into the same problem this year. I don’t believe the other plumber understood how to correctly fix the problem.
Chad replumbed using Pex, a newer material that expands, which had never been mentioned to me before. Chad thoroughly explained what his plan was, why he was doing it, and what the final result should be.
He was prompt about calling me back, gave me an accurate window of when he would arrive, and sent me a text 30 minutes prior to arrival.

Chad came out the other day to look into what was causing our slow drainage problem. He ran the snake out 100 feet and found nothing. He referred us to our city’s utility department and declined to be paid. We will definitely be calling him should we have any issues in the future.

Chad Jones is an absolute dream to work with! My AC started leaking and I was directed by the AC company to call a plumber out first to see if the issue was in the main line after I told them I had other drains in the house backing up. I called several plumbers in the area, and Chad was the only one that could come out the next morning (it was a Sunday at about 8pm when I called… AND HE ANSWERED!!!). He got to my house on time and discovered that my main line was not the issue. He plunged my toilet AND cleaned the hair out of my drain! AND HE DIDN’T CHARGE ME A DIME! He wouldn’t take my money when I offered! His reasoning was that he didn’t charge for little stuff, but suggested I ask y landlord about getting a new toilet, as the drainage holes in mine were all corroded. Well, inevitably my toilet stopped up again. Chad came back out and unclogged it AGAIN FOR FREE. He showed me why it was continuing to happen-​roots growing deep in the toilet line — not the main line. All and all I got the problem fixed and Chad was awesome all along the process!

The best service hands down. My upstairs shower handle broke and we were unable to shut it off at 11:30pm on a Saturday night. I called CPR plumbing and Mr. Chad came right out. He was very professional as well as empathetic. I would highly recommend CPR if you want professional, quality and compassionate work at a very good price.

Chad and CPR plumbing came to my rescue on a Sunday evening, The outside faucet had broken off. Chad arrived within 35 – 40 minutes of the call, checked out the situation, gave me a reasonable estimate and completed the repairs in minutes! I had called another plumbing company and was told it would be 4 hours and the estimate was much more. Thanks Chad for the quick response!

Very Disappointed!
Beware, if you have any problems. We called Chad out to repair our Washer connection, and he failed to properly seal the pipe connection and check for leaks before he left. Subsequently, the water leaked in my wall for 4 – 5 hours before it was noticed. Despite his assurances he would take care of any damages, he reported the damage to his insurance company and then promptly denied he was at fault for the damage. NOW I am having to fight his insurance company to repair my floor! What a disappointment.

Cannot say enough great things about Chad and CPR Plumbing Services. My husband and I have been living in our new home for a few months now, and just encountered our first plumbing issue (while installing a toilet…). We called Chad at 6 o’clock pm on Saturday and he was at our house within the hour. We fully expected to pay a LOT of $$$ since it was after hours (in our eyes) and on a Saturday evening, but we were so thankful that Chad did not see it that way. He very quickly took care of our problem, explaining what he did in the process, and charged us a VERY reasonable price. Extremely professional, and good at what he does. We will be using CPR Plumbing Services for all of our plumbing needs!

Thank you Chad for your prompt response & courteous service! He fully explained everything that needed to be done. The work area was clean when he was done. He even called the next day to make sure that my water heater was working properly. Thanks again.