Firestone Complete Auto Care

They have looked at my car on the days I brought it in and the manager is friendly and down to earth. They fixed my flat tire, and checked out some problems I had with my car free of charge.

I had a set of tires that definitely under performed and needed replaced. There was no problem under the 60,000 mile warranty to have them pro-​rated. This made it super easy to get a great price on a new set. My vehicle was moved to the head of the line to receive the warranty work and I couldn’t be happier. I will definitely recommend to everyone I know.

Complete and total garbage, dishonest work and can’t be trusted PLEASE take my advice and steer clear of these hacks. They need a major overhaul in management and employees. Long story short to get an alignment and a tire swap it took 2 days of taking my car back and forth and in the end they gave me a refund and told me my cars characteristics were that it just pulls to the left and nothing they could do, but they sure did charge me and kick it out the door the first day thinking I was an idiot, I can’t imagine how much money they are making for horrible work that doesn’t get questioned AGAIN STEER CLEAR OF THEM!!!

If I could give negative stars I would… This place has told me two separate things on multiple occasions, they also drive extremely aggressively in customer vehicles, the staff is not very knowledgeable nor are they friendly… I took my most recent vehicle for an alignment… After they tell me I’m at risk to start breaking axles and tearing axle boots… Well after 10k mi of being lowered 2in with clearance checks from my dealership… I just so happen to develop a torn axle boot… Less than 500 miles after they tell me. Coincidence? I call bs… And they think I’ll take it there for they to do the service, they’ll be hearing from my lawyers real soon

Not good. They refused a service that I’ve had done at other Firestones and actually insulted me for requesting it.

I took my car in for one new tire and an oil change which everything went fine with until the mechanic broke something. The car wouldn’t turn off. Odd.
I dropped my car off, did some errands and when I came back they asked if the headlights turn off. I said, «Yes they are automatic and turn on and off by themselves.» One counter guy said to the other, «The tech should know that.» The oil change and tire finished, he drove me car around, and that’s when it wouldn’t turn off. They asked me if there was a special way to turn it off. I said, «No. Isn’t this the 3^rd time he’s driving it? Hasn’t he already turned it off?» Needless-​to-​say I had to leave my car there for them to figure it out. The next day they finally realized what it was that the tech broke, fixed it (but never took responsibility for it), and even tried to charge me full retail for the part. Since I got a new part for my car I am fine paying the cost price but not the retail price. They didn’t lower it to cost and they didn’t charge me labor of course.
I won’t go back. Plus the customer in front of me was back again because they forgot to put transmission fluid back into the transmission and air pressure back into the breaks. Yikes!

After 6+ weeks for driving around in the snow (yeah, that’s how long Denver/​Boulder area has had snow on the ground) I finally decided to get snow tires on my car. There is a 9′ pile of snow on the side of my garage and an ice rink in front of it. It’s slip-​n-​sliding time!
This Firestone didn’t carry my tire size. But Jeremiah at the store located it within a couple of days. And yes, my tires here were less expensive than Costco, Discount, and Big O tires. I had to wait an hour for them to install it, but it was worth it. One minus for the «disposal» fee they charged me, even though I brought my almost new tires home to use in the summer.
If you are still driving around in your all season tires, give Firestone a call and be safe.