Enterprise Rent-A-Car

Car was poorly maintenanced 11 miles per gallon in the SUV because of no oil change or services being done to it. $ 400 in extra charges not told about until the end of a two week rental… Money is not the problem. Not being told about these charges is.. Never will rent from them again

The most terrible rental car experience ever!!! Booked online with costco travel to pick up on easter sunday, got to denver one day early and found out from friends who also rented from them that they would be closed on Sunday. Went there and the assistant manager said they tried to call but the number was not good… bullshit. They also did not have the car that we reserved. Do not rent from this location. Horrible service and lack of professionalism. This had the potential to ruin our family vacation and they did nothing to correct their mistakes. Would give them no stars if I could

I had a car reserved since 2÷22÷16 for today. I called to arrange a pickup as I had done previously with this location and was informed be Bella Kenny, one of the Managers at this facility, that my address was outside of the five mile pick up radius by two miles. I had previously reviewed this facility on 2÷23÷16 with a four star rating, which I had no issues in dealing with another manager.
Bella said that she would transfer my reservation to another location which was close and it was actually farther away. She also failed to check to see if the other facility had a car available, which they did not.
My trip today was scheduled for two days and I had another reservation for the entire next week for my business. As a result of Bella’s actions, this left me without a rental car today and I ended up using my personal vehicle. I will cancel my reservation for next week and will not use this facility, nor recommend this facility if this is how they treat customers.
My company does a lot of business with Enterprise and will inform our travel agency about this lack of service and use another company. Thanks Bella!

If I could give 0 stars I would. I recently needed a rental car after being T-​boned my someone on my way to work.
After getting the run around by multiple people I was sent to this location to get a car. When I got there I was given a car with damage all around it and bald tires.
Two weeks later I was called at told to immediately return the car, as it was being removed from the fleet. There was 12 inches of snow on the ground and it was still snowing, but I still picked up my child from daycare and drove to exchange the car. The entire drive was terrifying because the car was in such bad shape to handle the weather.
When I get there I was told I had to wait because the car wash guy had my exchange. Really? In a blizzard.
A few weeks later when my car was finished at the repair shop I called in and told them I would be returning my car and needed a ride to the shop. I was told it was too far and that I COULD GET AN UBER. Again, really? So the pick you up anywhere people can’t drop me off?
There was some kind of supplemental insurance on the car at first which I called and canceled and I made sure was canceled when switching between cars. Well when I returned the car for good I was told I had a $ 242 dollar balance, which I told them was in accurate.
They charged my card anyway WITHOUT my approval and without my signature.
This place is ridiculous. Scam artists. Terrible customer service.

Great service. Megan took excellent care of me and I will always use this location!
Steve

A great place to buy a car. There is a computer system that is available on all computers… even your home computer. Punch in your details and up pops all cars available, through Enterprise, in the United States. Prices are firm, no ability to bargain, which I liked. Details such as bringing a car from another state are clear. Because there is a set price all emphasis is on helping you find the car that suits the customer. I am 77 and the biggest challenge has been all the buttons. I can now open the trunk; lock and unlock the doors; turn on the heated seats; turn on the windshield wipers (I drove around for several hours finding that out); a place for my sunglasses and so much more. There is a great information book that explains how all this works.
Drop in and you will be met by a friendly staff who want to help you find the car that suits you. I did no price comparison but I have heard others have and were pleased with the prices and thought the prices competitive.

Worst customer service ever. I would recommend you rent a car from a different company or different location.

It’s a bad place to rent a car, lie services people, first they will ask you $ 50 deposit that’s mean $ 50 will be gone. Just let you know that don’t ever rent a car from Enterprise company.

The vehicle’s worked fine, and for that I am grateful. However, when it comes to customer service I have definitely had way better service at other Enterprise locations, I am an Enterprise plus member.
The manager of this Thorton, CO location needs to be replaced or re-​trained. He is 26 and does not have a lot of experience. He treated his employees very poorly. He used foul language in front of several customers including myself. He generally lacked the servant leadership skills that make customer service great. I found out he is up for promotion and I would caution regional leadership to re-​evaluate this.
The other employees were great. I would only add that when it came to adding insurance I felt the employee that helped me was really pouring on the guilt trip for not obtaining their coverage. It was a bit immature. I get that enterprise wants you to get their coverage. But give me a break, no means no. BTW, here in CA I have been able to cut deals on insurance rates. The employee I worked with in Thorton did not seem willing to cut a deal. So the poor management took off two stars, and the guilt trip and inability to negotiate insurance rates took off another.

We were bringing the whole family, 9 of us including 3 kids, to Colorado for a 17 day vacation at the height of the tourist season in July. I rented a mini van and a standard car. They had neither available when I showed up so they gave me a Ford Expedition and a Subaru Outback at the same price I had been quoted for the mini Van and standard. Both cars worked perfectly the whole time. The employees who assisted with me were polite and efficient. I usually find I get the best prices and helpful, fair service at Enterprise when I need another vehicle, this time was no exception.

Good experience, great service, no problems. The young man who received the car when I turned it back in gave me a ride back to hotel with no hesitation. They also allowed me to pick the car I was most familiar with so as to avoid the first day confusion about where the controls are. It made it that much easier. I will rent from them again when I’m in town visiting family.

I had to drop my Rogue off at the dealer for warranty work, and my dealer arranged for an overnight rental through Enterprise so I’d have a way to get to work the next day. Customer service was just fine — I wasn’t asking for much, and got a subcompact (Chevy Sonic) for the day.
Car itself drove fine, but I was not impressed that it only had a half of a tank of gas and a giant star-​shaped rock chip in the windshield. It was a last minute pick-​up, but I would have expected that the staff would have filled the tank and not given me a car which needed the windshield repaired.
Brittany, the representative who took me to the car, was very nice. She noted the rock chip as well as a couple of other scratches on the car immediately so I wouldn’t be charged.
I can’t really complain much as I wasn’t paying for the rental. However, the one thing that bothered me was the just over-​the-​top pushiness of the manager (did not catch his name. He was younger with short blond hair.) I understand customer service is his top priority, but he just came across as very insincere, asking hundreds of questions about the car, how it drove, how I liked it, how Brittany’s customer service skills were. And it all sounded like a script. Dude, I had the car for less than 24 hours, it was a rental via my dealer, it was simply to get me to work. You could have put me in a Yugo, and I wouldn’t complain because it was free. Please stop hassling me!
I’m definitely a fan of Enterprise as I’ve rented from their Broomfield location on Hwy 287 multiple times and will continue to use their business. I just wish they’d stop training their managers to be so pushy with the salesmanship. It makes me uncomfortable.

OMG, worst service ever! They gave me a horrible car, the drivers side seat wouldn’t even recline. All I needed to do was drive it home & drive it back in the morning when my car was done and the dealership. I drove it 7 miles home & woke up to a flat tire. I’ve spent 3 hours trying to deal with them so someone can come get this car and I will now be paying for an über to go pick up my car. The person I spoke to on the phone was SUPER rude and basically told me the flat is MY fault! I will NEVER rent here again and suggest you find a different branch to work with.

Customer service was good but we had a rental car from them for two weeks but when we got it it was filthy inside and out bug guts all over the front end, it was not washed and or vacuumed, and the gas light turned on just as we left the building. Not going back to this location for another Rental unless something changes.

Horrible customer service. I wanted to rent a car while visiting from out of state. Was told I had to have a current utility bill from a residence less than 5 miles from the Enterprise office and pay deposit and charges up front, just because I had only a debit card. In my possession was proof I owned a house, had good credit, and had left my credit card at home on the kitchen table. Nope, they were in no way shape or form going to allow me to rent a car.
Luckily Budget rent a car gave me no trouble. I ended up renting the car for an additional week, so they made good money off my order.
This leaves a horrible taste in my mouth for Enterprise Rent a Car. I will never ever contact them again for service.

I’ve just had the worst experience with this location today. Assistant Manager Matthew was the rudest person and has no idea about customer service! If you are getting any type of discount they will not rent you the vehicle you instead they will rent you a vehicle which will not drive on bad weather conditions. In addition, if you bring it back and tell them to make it right they will charge you instead of making it right. As previous posters on here they are bunch of scam artists with no regard to customers. If you have a rent a vehicle steer clear of this place. I really wish upper management would read some of these comments on here and reach out to customers. However, I am trying to think who in their right mind would promote this dumbo to assistant manager?!

What a scam these people are!!! We turned in our truck to get fixed to geico due to an accident by some idiot and we were offered a rental through enterprise. When we picked up the rental we were asked to fax over our proof of insurance to be fully cover on the rental. We were also told to put down a $ 50 deposit until the return of the rental. We agreed upon the $ 50 deposit as long as it would be returned to us once the car was returned in the condition it was lent to us in. We also faced over our proof of insurance to geico 3 separate times and we were being told they were not receiving any faxes. Mean while we returned the rental car 7 days later and were expecting our $ 50 deposit back. 2 weeks after trying to recieve our deposit back we then here that since they never received our insurance information that they were withholding our $ 50. At this point I was sick of making phone calls to supervisor and getting the run around so I let it go. 45 days after they kept our deposit I get a phone call from enterprise telling me that I have a bill of $ 100.47 due to them not receiving our insurance information. I explained to him that they have already withheld our deposit and that I had attempted several times to fax over our information. I also explained that we never signed anything stating what he was claiming as far as deposit being withheld and other fees being added on. At this point I was furious and hung up the phone. This morning I called my account to find out enterprise charged my debit card $ 100.47. I am furious and everyone in this office will hear me roar!!! The lack of acknowledgement to customers is outrageous! I should have been informed of these «fees» at the time of pick up. Serious scam artists! Never again!!!

Probably won’t go back… We showed up to get our car (a 30 min drive) and they didn’t have it ready after having an apt to pick it up at this time we have 4 kids and made an apt for a reason. Then when they told me to come back 4 hours later they gave me a filthy car that smelled like rotten milk. This car also appeared to be running on its last leg. Needless to say I was very very very disappointed. Drop off wasn’t much better as even though I had my own insurance for the car (told to them at pick up) they didn’t do proper notation and was trying to charge me even more money already knowing how disappointed I was. They as a whole could care less of my experience. I drive a nice car that has all the bells and whistles for us and our kids comfort and it was aweful being in their rental for a week… had to drove with the window cracked in the winter to be able to bear the smell.

These poor people don’t have enough help, but they still do a fantastic job regardless. I would just want people, you will have to wait some time even if they are expecting you. They are far too understaffed.

Rented a car online and showed up to have to wait for an hour and a half for a car. This one location is not linked with kayak and Priceline in terms of their availability. I’m sure that can be fixed but instead people end up having to wait. I was asked to park my car on Zuni as I needed to leave it for a few days — only to return to the driver’s window was shot out. I went back in to ask for help and the girl gave me a box and a snow brush — neither of which helped me get the glass shards out of my seat. Had to drive to a car wash ten min away to vacuum. I had asked the clerk if they could help me vacuum in their detail dept and she ignored that request. Thanks for making me feel like crap twice Enterprise. Oh wait, no, I forgot, I was also hassled by the kid that showed me my car for insurance — I know they get commission but he was rude.