Courtesy Motor Group

Took me almost two years to write this. Wasn’t going to and now after all the troubles I have decided just to do it. The dealership was cool and everyone friendly and helpful. The car I bought had a clean history on the carfax, low miles, looked good (with the exception of a huge dent on the passenger bumper area)…anyway a few days after I got this car the ck engine light came on. Luckily I worked at an auto shop at the time. My 02 sensor was faulty. They clearly knew the issue and cleared the light. Once I got the miles on the car the history reset and exposed the light. So now just to get a smog this year I have spent hundreds of dollars on the sensor and labor. And of course it’s the hardest sensor to get to. Also when getting it aligned the shop mentioned that ALL of the rims were bent. I don’t know if somebody went off roading in a sedan or what but nothing surprises me anymore… anyhow I was a young (ish) girl, coming in to buy a car alone. A dealers fav target. Now don’t get me wrong… I know cars. But all these issues were things that couldn’t be seen by the naked eye. It even seemed to drive fine. I love the car don’t get me wrong… but just know that these are the kind of ppl that will hide repairs from you so you think you’re getting a good deal. Did I try to get them to cover the cost? No because it was already too late and they would call it a coincidence. Will not be going back and will not ever recommend these guys.

I just bought a 2010 Toyota Prius from Courtesy Motor Group in Thousand Oaks. I worked with Rick and he was very nice, and not a typical stereotype car salesman. The car needed some upholstery work and they are covering that for me next week. I also didn’t realize the right headlight was out, until I drove it last night for the first time at dark. I called them today and they told me to go to their mechanic, which happens to be next to the upholstery guy! All in all, a good experience, really nice folks over there, not pushy at all.

Went to test drive a Ford C-​Max they had in the yard with a clean CarFax, liked it, and ended up getting a pre purchase inspection done by my regular trusted mechanic at a local reputable garage (5* on Unilocal).
The inspection showed the car had been involved in a collision, had extensive repairs to the paint work and the back right hand rear door had been removed and not put back in alignment. There was also a huge crack in the window shield, the tyres were marginal, and there was a bulb out at the rear right (probably not working due to the collision on that side). So much for a clean CarFax!
This is what you are getting into if you buy a car here — there are other reviews below high lighting problems.
Buyer beware!

Had an excellent experience selling my Corvette with Brian at Courtesy last week. He and the office staff were so efficient, and on top of that very nice.
Thanks for a great experience (I miss that beautiful Corvette already though!)

My son was looking for the truck he always wanted and found it here. Not only were the price and the payments exactly as he needed, but the whole buying experience with this dealership was a pleasure from start to finish. Our salesperson Robert was awesome to work with. There was no pressure to purchase anything we didn’t want, and the whole purchase was wrapped up in just over 2 hours! We highly recommended Courtesy Motor Group to anyone that would like to have buying their next vehicle a true pleasure! I know I will.
Devin, Lihn and Barry Staunton

I’ve had the pleasure of dealing with Rob Schumacher when we were searching for a Range Rover. Our car buying experience with Rob was awesome. He was quick to response, fun to deal with, and genuinely wanting to help make it work.
If you’re in the market for a used car, you owe it to yourself to talk to Rob first.

What a great expeience! I love my 2010 Acura RL! Nice people (Lucky, Larry, and Rick), a great car, and a smooth transaction! I’ll definitely check back with them when it’s time for our next car.

Bad car dealer
Found a minor problem with the car the next day after taking delivery, and asked Courtesy to correct the issue. Rather than spending a few hundred to fix the issue (about $ 300) and have a satisfied customer, their response was «too bad, were not fixing it». They didn’t even bother to claim that the problem wasn’t there prior to sale, it was just «tough shit». Don’t fall for the façade that these are «high end’ used cars from a reputable dealer, they are just as dishonest as most other used car dealers. If you are feeling LUCKY, than go ahead, buy a car from them.

Just got my 2012 prius 3 with a solar roof. Just what I was looking for! My salesman Rob was awesome from start to finish! Stand up guy 100%. Wish all car buying was this easy! Thanks to Rob Schumacher

All car buying should be like this! With big sales this weekend, every dealership we went to, we were attacked. We went here and I had to go find someone to help me (this is a good thing in my mind!) they were very patient and not at all pushy yet super friendly with my indecisive self. I wound up buying a car. These guys are great!

I had a wonderful experience with Corey when I purchased my car! He was very knowledgeable and personable while maintaining a good level of professionalism– very refreshing after attempting to deal with less than satisfactory experiences elsewhere. Corey made my car-​buying experience simple, painless, and enjoyable. I was definitely happy & impressed with the service he provided. He is absolutely an irreplaceable asset to Courtesy Motor Group! Thank you, Corey! I will definitely be back!