CycleWorks, Etc

Best motorcycle repair store around LA, period. Got my bike there for a tire change, everybody was super friendly, patient & savvy! Got an appointment & ordered my new tire easily through the phone.
Went there at 10am, left my bike, everybody was super cool again!
Got a call at noon, saying that brake fluids needed to be changed and that minor adjustments could be done for a decent price. Well I’ll go for it.
3^rd call at 2pm: my bike is ready.
I go there, still as friendly as this morning, what a pleasure to deal with these people. They show me the bike, email me the pictures they took during the servicing (yes you read well, they actually did that), show me how to tweak my bike on the go,… No rush, knowledge-​sharing,…
And these minor adjustments transfigured my bike! They did such a great job, my 1988 VTR250 feels brand new!!!
I could argue about prices, a bit higher than in your common repair shop, but this is NOT your average one! Way better than other ones! From now on, I’ll only have my bike services there!

I have been taking my bike to CycleWorks for 1 ½ years. However, I know Kris from a different shop from 7 years prior. Kris has proven to be reliable, honest, professional and skilled. My bike is always well serviced. My life depends on it, and I place my life in his hands with confidence. All my 5K servicing and customizing is done at CycleWorks. I don’t trust anyone else.

I wasn’t going to post, but after the work I had to do to fix and the money i have spent to recover from the mess that this shop did. I find it necessary. Before I go into my story. I have huge respect for the Manager Mike always tried to help in my situation, but was unable to deliver.
The caliber of work performed at this shop from it”s single mechanic could be described as sad. My bike sat for 7 months. With them telling me it was this and that. It went in originally for mechanical problem that I can agree was legit. They supposedly fixed it, 3 months later it went out again. The Manager admitted that they had not replaced a part so it cause major damage. So they replaced the part and while starting the bike claimed that there was further unrelated damage done to the valves and piston head. After agreeing for the repair I was hee hawed around for 6 months with excuse after excuse. I paid $ 500.00 up front for parts I didn’t think were damaged by my negligence. (Proven fact by other mechanics) but I wanted my bike back so I went with it. After the 7^th month I became frustrated by the time after time promise my bike would be done. The final straw was when the mechanic told me my starter was bad and need to be replaced. Mind you I just bought the starter a few months prior and it wasn’t a problem until now. I decided enough was enough and pulled my bike. Without a word of apology the mechanic pushed my bike out of the garage with parts in boxes and walked away. The topper was I was contacted and was told I didn’t owe them anything and they would call it even. My bike is a damn Yamaha really! After $ 1400.00 dollars of supposed repairs I find myself unable to ride my bike. I would not recommend this shop to anyone.

About the only thing good I can say about this shop is it used to have a very likable manager and an incredible salesman who really was trying which is why I was supporting it before.
However this shop has had my bike in and out for repairs more months than not it seemed over the course of a year and a half. I now have it at another shop where they have found multiple things wrong with the bike that should have been taken care of if the mechanics would have been paying attention in my opinion.
I know of at least a dozen people that have had complaints and some that may be stuck for thousands of dollars in repairs to fix their mistakes including mine.
I advise all to think twice before using them.

Came here with my motorcycle meetup group as several of us needed work done on our bikes. Mike and his son, Cory, are great. I didn’t get to meet the other technician because he was so busy. This place bends over backwards to accommodte and they are genuinely nice people. I only had a couple of minor things done. However, members of my group seemed really happy with the work done. The shop is very clean, and I heard they just moved here. Prices are very reasonable. They are worth checking out, plus the ride out to Thousand Oaks is pretty nice on a gorgeous day.