FedEx Office Print & Ship Center

Worst shipping expierence I have ever had. Had a package shipped to me FedEx. After first delivery attempt I thought it would be more convenient to just pick up at the store. I was wrong. this store is the worst. They have 1 employee working helping 10 people and when he gets to me finially he does not know the code to the pick up room and manager is no where to be found. Such horribly managed cite. I have been waiting around for 40min now. I will never come back. Avoid at all costs.

Awful! Rude people. Like I get it, you’re making copies all day, but that’s not my fault! I would poke hot daggers in my eyes before I EVER go back to this crappie shoot. Bummer too, kinkos was great. Maybe this store will close! Do NOT go here for any service!

I came into FedEx to have three teacher memory books bound and was initially told to come back in 2-​hours (a reasonable turnaround time). I asked if there was any way to have it done while I waited. Jessica, the manager, saw that I had my hands full with my young daughter and kindly fulfilled my request. They were completed in less than 10-​minutes! Great customer service. I will definitely be back.

Not a good location. I don’t think it is appropriate to feel as if I am requesting too much of an employee by asking them to do their job (in this case — printing a photo). After multiple instances at this Kinkos with the same bad service, I will definitely not be returning.

I went to this store to have all of my wedding invitations designed, printed, and cut? Miguel helped me with everything. I am very very picky and have high standards, and it’s with out a doubt safe to say they were all met. He was so incredably patient and skilled on the computer. I didn’t have to worry about a thing! He was precise and efficient! I would defiently go back to him next time!

There is a reason this location has only 2 stars — although I am sure corporate will do nothing — you cannot even reach them on the number posted on the register. They are too big to care. I do not know whose brilliant idea it was to do away with filling out the form yourself but now you wait sometimes half an hour while you write the address on a piece of paper, they input it and print out a piece of paper with the address on it. It is always wrong so they print another one for you to recheck and then yet another one with your receipt. So much time and paper is wasted.
The passport photo is taken under a bright light and they shoot the camera UP at you instead of AT you.
This is the last time I will be going here. The people are lovely but they have no power to make change but to just plod along in all these time wasters and lack of simple photography training.

Went to ship a large item. The lady at the desk was super helpful and patient with me. Always kept a smile on her face and was very nice

I can’t say much as I will only be in here for one time only to print a document. I was surprised that their copy machine could not print a simple Word document. I had to go to my own laptop to convert it to a PDF then come back to print. Also the place smells like an old car which adds to my nausea already.

Horrible staff!!! Every time I go in employees are either not around or are ignoring everyone in the store. Don’t bother asking for help either, they are as usefully as a screen door on a submarine.

This store sucks, there is no help at all with the Self Serve Copy stations, I guess this is why it’s called self-​serve. I am very tech savvy but these machines are getting so complexed and I needed help printing off my USB drive and the computer printed something else. With only two or three employees, there should be a call for help button and ticket because the store gets busy and the employee choose to help an attritive woman who came in after me.
I saw no help coming so I pulled out my USB key and it charged me for the copy and I left. I will avoid this place unless I absolutely have to come here.

Worst customer servie ever. Nobody cares that customers are waiting, just minding their own business, trying to avoid you if they can. Waited for 20 mins for nothing then had to leave.

Wanted to mail a Christmas gift, and didn’t want to deal with packing it so I went here. Without telling me anything about cost, they packed it in a box that was literally twice as big as necessary, then added 8 lbs of paper to fill in the spaces. Because there was so much space to fill, she spent literally 30 minutes packing 4 items into the box. When the woman finally told me the cost it didn’t include the cost of her packing, so I thought, «well, $ 65 is expensive, but I may as well do it.» It wasn’t until I got to my car that I discovered it cost $ 26 to pack it, bringing my total to close to $ 100 with everything. Shame on me for not being clearer. Lesson learned. I will never go there again, and do not recommend this place.

Horrible customer service and scammers. I just needed to drop off my old TWC modem after an upgrade. Packed in the TWC return box, cables inside, box taped shut, return label on the outside. After waiting for someone — anyone — to put down their cell phone and acknowledge me in a COMPLETELY EMPTY store, the kid at the counter smugly told me it needed to be re-​packed at a cost of $ 8.95. Huh? It’s an equipment return, in the TWC-​supplied box. The manager agreed and laughed about my objection. I left and drove 3 minutes across the freeway to the Townsgate RoD location, where my package was immediately accepted without hesitation, with a courteous smile and a thank you with my receipt.
Read all the other negative reviews. This location is dead to me, and you should avoid it at all costs!

I’ve heard of snail mail but this takes it to an all new level. I can’t believe how slow the people are behind the counter. My thought is that they have potential employees come in for an interview. Then the Fedex store times them on how fast they can accomplish a task. They tally up everyone picking the slowest people and hire them.
This is only one of several stories that I can tell about this location.
Yesterday I went in to ship a package. I had my shipping label ready and everything set to go. All I need to do was drop it off and get a receipt. I was first in line. During the time I was waiting for one of the employees to finish whatever it was he was doing, three additional people lined up behind me. I proceeded to ask Charles S what he was working on. I was standing right in front of him and he had not a acknowledged me. The store manager was standing right next to him helping another customer. She overheard what I had asked. His smug response was, what? Followed by laughter. (I almost went crazy at that point.) Keeping my cool, I asked again if he was helping a customer in the store or if it was something that he could finish later and start helping the line that was forming in front of him. He said it’s going to be three minutes. So I decided to wait and started to watch the line get longer.
It’s really not Charles fault that this happens so often at this location. He’s not the first one that I’ve gotten smug response from or slow service. I completely blame management for this. They are in the service industry. It is managements job to teach their employees how to serve and how not to be self-​serving, lazy or rude.
If I could I would never ever ever come in this store again. I’ve only had to come in 10ish times and that is 10 times too many. I have yet to have a pleasant experience at this location. My wife hates this location also and she’s way more laid-​back than I am.
I have such a strong opinion on this because it takes me back to when I was 16 bagging groceries at Albertson’s. The customer is always priority number one. I took great pride in giving the customers a pleasant experience with a friendly smile. Customers would actually write in letters (before the days of Unilocaling) about the service I gave them because it was above and beyond what was needed. I just wanted them to have a great day. That attitude got me to where I am today. I still do that in my current service industry job and I am teaching the same thing to my current employees.
I have an account at the UPS store near Ralph’s on Westlake Boulevard. I ship out about 5 to 10 packages a day. I have never had an issue with the UPS store. They are always pleasant to be around and take care of anything that I need.

Use this mostly as a FedEX drop and large copying jobs here. Very self-​service place and OK if that’s all you want. For FedEXing, if you need anything other than a quick FedEX drop, best to head over to the most service oriented FedEX office behind the Hyatt like a half mile away.

I can see why this location gets such low reviews. We went in (10 minutes before 1 of 3 employees acknowledged us) only 1 other customer there. Yet everyone seemed to lack the ability to say «hi, welcome»
Took forever to get a flyer printed. The lady who did finally acknowledge us, claimed not to know how to print it for us of a USB. Uh, seriously at a print/​ship store in 2014???
The guy finally came out from back room & did print them. Location lacks any form of customer service, will not return.

Extremely slow service, the people working there seemed that they were taking their sweet time while multiple people were waiting. There was no specific line so I waited under the full service. No one greeted me or asking me for what I was waiting. Then when I asked myself I was sent to the pack&ship line. There was only one more person there ahead of me so I thought it would be quick, but then I realized no one was give a damn about people waiting in that line. I felt that really nobody cared about me waiting and there was no sense of urgency whatsoever. A simple package pick up, ended up being a 20min frustration.
They either need to bring people more eager to work there or hire way more from these «don’t give a f*** about you waiting» employes

I made program copies for my son’s 5^th grade culmination. The colors were off and quality of paper was horrible. Heavier paper should have been suggested. When I picked up I mentioned the yellow is green, but the clerk didn’t seem to care. I received a call from Fed Ex asking how was my experience; I told them I was really disappointed and was told that a manager would be informed.
I just think there might be a few employees at this location that are overworked and are uninterested. They are just going through the motions. The cover was supposed to be yellow and Blue, the school colors, and the yellow was an ugly yellow green and the blue was not bright either. It was obvlously not good looking. I’m very disappointed as these were keepsakes

Had to get several appraisals spiral bound. Headed over to FedEx Kinko’s to get it done. Miguel got it done fast for me!
The last job for the day!

Located on Thousand Oaks Blvd, this is a fairly Large FedEx Center with everything you need to print, pack or ship. Exactly as it says on the tin! As you walk in there is a row of copiers and printers for all you printing needs, as there are quite a few you never have to wait for one, although I have never been on a busy day.
I was simply shipping a small box, the staff were very pleasant. the lady took my envelope, typed in the address information and the account number for the fee and I was in and out in about 5 minutes. There is curbside parking, so its pretty easy.
No issues, great service.