INFINITI OF THOUSAND OAKS

Great dealership. I bought a CPO here recently and the salesperson I dealt with was extremely friendly and easygoing. No pressure tactics used. After buying, I’ve called them a few times with questions about the features of the car and I definitely feel well taken care of. Today I’m in the service department taking care of a small issue that’s covered under warranty. Their service staff are great. I’m about to get my car back after they’re done giving it a free wash :)

I really like this dealership. When I do my service here the experience is wonderful. Patty is really great and very professional. While I am waiting for my car I wait in their comfortable lounge. They offer drinks, cookies and popcorn all to make the wait more enjoyable. The prices are also very fair. Great all around and highly recommended.

Felt cheated with horrible service. Would have given this zero stars. We were there Saturday night dealing on a car and came to an agreement with the price. We said we’d be back the next day with the money. But not realizing it, our bank is closed on Sundays. So we confirmed with the salesman, Cory, that we would return Monday morning with the money because of the situation. Cory stated that was fine and he would place the car in back just for us. The manager, Phil, also called later that evening to confirm our appointment with Cory. Feeling safe and assured. Monday morning came and I talked to Cory to make sure he was working and told him we were heading in. I also, asked him if they needed to do any additional detailing for the car because I’m excited to purchase it and drive it home. He said it’s all ready and set to go. We got there and found out that Cory said the car has been sold by someone else and if we’d like to buy a different color instead. Being slick the way he is and very unprofessional from the beginning. Had a bad feeling about him. My wife wanted a different salesman after meeting Cory but I felt sorry and wanted to give him a chance. Anyways, beware of this dealership. I don’t recommend anyone to come here to buy. Horrible experience for us.

I was car shoping around the automall. I was torn inbetween the infiniti q50 and the toyota venza. I was so lucky to Meet Krystal In the infiniti lot. It was not only her great looks and smile that sold me it was the Level of knowledge of the car and outlandish customer service skills. She went way over my expectations. So HAPPY AT INFINITI THOUSAND OAKS!

Had such a great experience with Dennis and the whole crew. From the owner to the finance department these guys really went the extra mile to make it happen. This is how car buying should be! Even had popcorn, cookies, and a play room to keep the kids busy. Overall Aces!!!

I live in Santa Ana and after seeing the g37 they’ve posted up on
and couple of emails and phone calls later from Dennis, i decided to drive 2 hours and give them a chance to earn my business and let me tell you, that was one of the best decision I’ve made (when it comes to dealing with cars). Of course, I looked at my local dealership but they did not give me the level of service and attention like Dennis did. I ended up purchasing the g37 from them and now I’m happy! They even sent someone from the dealership to drive two hours to where I live just to pick me up because I left my newly purchased car overnight just so they can detail the car. And let me add one last thing, Dennis personally call me and asking how things are going with the car after I bought it two days later! That truly shows me he also cares about my satisfaction not just taking me money. Once again, thanks Dennis!

I had the best car buying experience ever. Dennis in Internet sales is the best! He had the car I wanted and gave me a great price. Attila in finance is also a pleasure to work with. He offered me some additional items but was not pushy. He also got me a great rate. I would definitely make the hour drive to this dealership again to buy a car if these people are still there.

After researching and test driving many cars from BMWs to Mazdas I finally settled on a 2013 Q50! I am in love with my new car! Victor Garcia helped me out during the whole process. He was able to get me a great interest rate and I never felt pressured. Being a young female I felt very comfortable at Infiniti of thousand oaks and would highly recommend to all my friends and family.

I have been a loyal customer for over 13 years. I purchased my G 35 in February 2004. Today, I traded in my G 35 and bought the EX37. Julio in service was the main reason that I returned to Infiniti of Thousand Oaks. He has basically taken care of my G 35 over the past 13 years. I call, make an appointment and when I get there I have a loaner car waiting for me, unless I had specifically made other arrangements. The level of care and concern that has gone into my car over these years has indeed made it a pleasure to drive. It’s actually been a bittersweet day to give it up. But after 104,000 miles, it was time…
The finance manager diligently checked around to get us the best possible loan available. We ended up actually using Ventura county credit because my husband is a customer there and we were able to get the best interest rate.
I’ve read over some of the other reviews and I’m sorry to see that other people have not had the same positive experience that I have experienced. I can tell you I have sent many friends to this dealership and they all come back very happy. They must of been happy, they are still my friends. :-)
Good luck and happy car buying!

My review is from a recent purchase experience, customer service experience, and service parts experience. Quite frankly, I can’t recommend purchasing a vehicle from Infiniti of Thousand Oaks. I’m sure there are plenty of happy customers because the first thing they do when you visit is either talk about or show you their trophy case containing awards for customer experience. Unfortunately, my experience was not worthy of an award.
I purchased a used SUV in December of 2014. The salesman, took me for a test drive upon showing me a GMC Envoy Denali that was sitting on the front of the dealership. The vehicle was in my price range and upon a test drive all was okay. EXCEPT, I noticed before the test drive that the rear of the vehicle was sagging all the way down to the bottom (see picture).
Naturally, I asked why the vehicle was sagging in the rear axle. The salesman told me it was a manufacturer design to make loading and unloading things from the rear easier. Moreover, the salesman continued to tell me that the previous owner had a disability and so the vehicle was switched to lower after the vehicle was switched off. He mentioned there was a switch in the vehicle to adjust how much the SUV lowered and that it was an air system that could be controlled. I was convinced he was telling the truth when he started the vehicle, opened the back hatch and pushed a button behind a panel. The salesman then said he made the adjustment to leave the vehicle raised. We took a test drive and I decided to purchase the vehicle as it did ride smooth (besides the bumping, it was obvious the rotors needed to be turned).
When we returned the salesman whom took me for a test drive handed me over to another gentleman who was much younger. My age (late 20’s, early 30’s). We sat and discussed the vehicle. Before purchasing, we came to an agreement that the primary concern of mine (the switch for lowering the rear) was to be turned to a locked up position. We made an appointment for the following Wednesday (I bought it on a Saturday) to have the vehicle checked and locked in the upward position.
So I purchased the vehicle and for the next 3 days any time I parked the vehicle it dropped in the rear so low that the wheel wells touched the rear tires. At this point, I didn’t worry as the dealership advised me that it would be locked in the up position on Wednesday.
So I came in Wednesday as instructed. I was somewhat expecting to have an actual appointment but the salesman did tell me that the service department had been informed and that I could come in anytime in the afternoon. This was when my experience with Infiniti of Thousand Oaks became clear to me. They just didn’t care. I bought the SUV and that was their mission.
I waited in the waiting room for 45 minutes, being told to wait, for service. I ended up having to leave before anyone could even look at my vehicle. Over the course of the next 3 months I attempted to make contact with the dealership several times only to be put on hold, transferred continuously, and just ignored.
I eventually spoke with a service manager who assured me it was going to be taken care of. I thought this would finally resolve the issue. Unfortunately, the manager brought only brought me the Owners Manual that stated «the air suspension system may leak air occasionally but will return to normal after ignition». So they said it was normal and that they couldn’t do anything.
Since then, I’ve gone to a GMC dealership and a local mechanic and both have said that that Infiniti of Thousand Oaks had no business selling a vehicle with an obvious leak in the air suspension. There is no lock button as I was told, and that it is certainly fixable.
So here I am, with an SUV sold to me with an physical problem that could be a safety problem and absolutely no service help from the dealership.
To say, I am unhappy, is an understatement. Infiniti of Thousand Oaks only cared about moving an SUV off the lot and simply just ignored me once it was gone.

This is the response from their sales department by text, after not agreeing on the deal they tried to sell me !!! Shocking ! Would never buy a car from this dealership… EVER!!!
I’m sorry that there was a misunderstanding but it was that you blindsidedme with a trade that you know you are 1800 $ wrong in and if you kept your word true to what we discussed last night you would put 2800 $ cash down and do the $ 380×36 just like we agreed on!

This place is honestly the worst place to buy or lease a car. While the newly renovated showroom looks spectacular, the people who run the place are the exact opposite. Horrible service, very shady and the management is by far the worst I’ve ever seen. They are the type of people that give car salesman a bad name. If you’re looking for a dealership that respects its customers and doesn’t make you feel pressured go somewhere else.

I had a fantastic experience leasing my first car from this dealership. During my first visit, Sandy, the general manager, helped me out and we had a discussion about what I was looking for and he answered all my questions and showed me around. I then got a follow-​up call from Rob in sales about a car I was interested in that had just become available. They made me such a great deal and made the whole process so easy.
When it came to returning my old car to another dealership, Rob went out of his way to help make the process easier and I am so grateful. Bottom line, this was a pressure free and entirely fun process. Oh, and I love my car!

I can’t express how impressed I was with Rob in sales. He was the first of a long day of test drives (and weeks of car shopping) and he made the process enjoyable while also exhibiting why the car that I was driving was awesome. He told me he would fight for me and he did. He got us an awesome deal. Unfortunately, for logistical reasons I could not get the car I really wanted, however I almost ignored it just so I could buy from Rob. When my lease is up, he will be my first call.

Terrible Service at their Parts Dep, I have one of the biggest local custom shops in the area and I do some business with Infiniti of T. O, and let me tell you, their sales dep is superb, excellent service and a stunning form of presentation. we exchange referrals all year long and of course they are our to go to place for their replacement parts just the same way we do with most local neighborhood businesses and dealers. Today I called in to price out a factory spoiler for one my old clients and Chris took the call, from the initial hello and I can tell that he might be having a bad day, so I kept it as right to the point as possible with Vin number ready on hand, he gives me a price and I tell him to go ahead with the order, immediately after I got off the phone with him, I get a call from my client shifting his order into something completely different, so I advised my client that I had just placed an order on his spoiler but it was not even a min ago, so I’m sure that MAY NOT be too late to cancel, so I told my client I’ll find out and get back to him. Anyways, I call chris back to cancel and here is where it goes terrible, I tell him that I really do apologize but if he can hold off on the order that I placed Literally less than a min ago, so he tells me in the rudest way known to man «WHEN YOU TELL ME TO ORDER SOMETHING I DO IT, THERE IS NO HOLDING OFF! IT’S NOT A GAME, BUT THAT’S FINE, YOU DONT HAVE TO BUY IT, I’LL JUST KEEP IT HERE WHEN I GET IT»
I’m beyond shocked at this point because I have never even talked to this guy before today, and im being talked to like I’m 10 yrs old! it’s always my employees that are ordering parts for their clients, I deal mostly with the sales people since we push business towards eachother, so I simply responded to him by saying «I do apologize but…» I couldn’t even finish what I was saying and I hear the phone slamming down, The Freaken Guy Hung Up On Me while I was just about to apologize for the inconvenience, even though he had just insulted me, WHAT THE HECK IS WORLD COMING TO, THIS IS UNACCEPTABLE!!!, if this was one of my employees talking to one my valued customers, I would make sure that it never happens again, I wouldn’t want anyone misrepresenting my brand like that. Honestly the last thing I would of ever thought of doing is to leave a review like this to a neighborhood or a local business especially one that I transact with often, but my entire day got ruined over this and I didn’t feel that this was an appropriate nor a professional response from Chris.
Hopefully I feel better by tomorrow and not let this ugly incident obligate me to cease my relationship as business with this location.

Infiniti of Thousand Oaks has always provided great service and support since I purchased my G37. Their service department is great and has taken very good care of my car for all the service and maintenance needs with no hassles. If the service will take too long to wait they always provide a loaner car so that I can continue with my day without being inconvenienced. I’m not sure about some of the bad reviews on here as for me I have always received great service every time I have brought my car in for service. The service team is always pleasant and professional and they are great at explaining the service that needs done.

Service department is bad!!!
Long story short:
Fuel gauge problem. I have no idea how much gas is in my car
First visit: had to wait for 2 hours till they check something … Reset something and problem not solved
Second try:” Guys! My fuel gauge on empty to matter how much gas I have. Just take the car and give me something else to drive“
The dealership people don’t understand that some people can not just come multiple times to dealership and spend hours there just to wait for something.
I had to go to Miller Infiniti on Van Nuys. Where I got loaner car with in 10 min after arrival with out appointment.
Vehicle purchased from Infiniti of Thousand Oaks. Still under factory warranty.

I have taken my Q50 to the T.O. Infiniti service department twice for scheduled maintenance. My service adviser, Alba Ramirez, is awesome! She knows her «Stuff» and is extremely pleasant.
The main reason for writing this review, is to boast about the issue I had with the Q50 and how it was handled by the service department. Since owning the car, there was a foul smell coming from the a/​c vents. When I took my car in for the first service, I mentioned it to Alba. She in turn referred it to the Assistant Service Manager, Matt Bishop. When I picked up my car, Matt told me there was indeed a foul smell and that the Infiniti factory techs were in the dealership and looked at my car. They noted the problem and had said to Matt that they would have to investigate the problem and advise Matt when they found the cause and have the resolution.
Every two weeks Matt would send me an email letting me know what was happening. After six weeks, Matt sent me an email that the techs figured out where the problem was coming from and the replacement parts where being made and he would let me know when the dealership received the replacement parts. About four weeks later, I received an email from Matt saying the parts were in and when did I want to schedule an appointment to get the car fixed. I brought the car in the following week and picked the car up after a day and a half. Matt said to drive the car and let him know if everything was okay. I am happy to say, the fix worked and no more smell!
I have NEVER had this kind of service or follow up from any other dealership in my prior ownership of vehicles. The last dealership I went to for service, BMW, never followed up and always left me in the dark.
Kudos to Alba, Matt, and the whole Thousand Oaks Infiniti service department! Job very well done!

I purchased a used Infiniti from this dealership last weekend. When negotiating the price, the Sales Manager (elderly man) came back to the bargaining table and said «what you don’t know about this vehicle price is that it includes a 2 year warranty». That was a very big factor in our decision to accept the price we had discussed. Many hours later as we finally sat down to sign all the paperwork we noticed that we had been lied to. The warranty was not included in the price — it is «in addition» to the price. We stopped the signing process and asked for a minute alone to determine if we wanted to go forward. We agreed to keep the warranty (at additional cost) but were not happy about being misled and charged an additional $ 2995 over the price we agreed to in the negotiations.
We left a check for $ 10,000 as a down payment with a written HOLD agreement that Infiniti would not deposit the check until Thursday of the same week. We asked for this in writing because we needed to transfer some money to cover the check. On Tuesday, 2 days prior to the agreed upon deposit date, Infiniti deposited the check and the money was withdrawn from our bank.
Ultimately a horrible, horrible experience. We were lied to about the warranty and they did not follow the written agreement regarding the check deposit. Once a liar — always a liar. Choose another dealership, this one is not trustworthy!

New or renovated dealership
nice waiting area with coffee machine and cold drinks (soda and water)
A lot of beautiful and expensive cars to choose from