Jiffy Lube

I stopped by for a quick Oil change because I noticed there was a 12 dollar off coupon through Unilocal… The employees there were so nice and friendly and provided excellent customer service (I was shocked) The last time I was at a Jiffy Lube was back in 2011. I was also pleasantly surprised when I noticed they vacuumed my car AND cleaned my windows… Definitely a perk for a quick oil change.

I went into jiffy lube today to get an oil change, I was helped out by a guy named Edgar. He was very helpful and let me know I needed a transmission service as well. It was faster than I thought it would take, honestly. I will be coming back and strongly recommend.

I been going to Firestone for 5 years they wear to busy today so I went to jiffy lube for my schedule maintenance I got fast and great service definitely coming back.

I decided to try this Jiffy Lube for a routine oil change, as I now drive by it a lot on my way to my new gym. While on one hand they were fast and courteous, the upsell started as soon as I sat down… you need filters, special fluids, etc. I said «…let’s get out my manual». We did, and only one of these items was actually due… the cabin air filter.
I ok’d it, and got a bill for $ 39.99 for the part (probably cost them $ 5, or $ 10 if I wanted to get crazy), and $ 30 in labor for something that at most took 5 minutes, so a rate of over $ 300 per hour.
You can decide for yourself… but for me this was a failed experiment and I won’t be coming back

This should be 0 stars. Do not trust your car here! I took my car in for an oil change on my lunch hour on 11÷16÷15 and I was upsold on services I was told I needed, including a fuel system cleaning — they said it had scored ⁴⁄₁₀ and need to be cleaned. After all the upsells, the total cost was $ 428. Because of the extra services, it took longer than expected and I was in a rush to get back to work, so when I got in my car and saw the engine light on (new problem), I figured it was just a sensor issue and I would come back after work to have it checked out. When I started my car after work, it turned off right away (this is a 2013 Chevy Cruze I bought brand new 2 years ago). Weird, because they put a new battery in at lunch. I start the car again, make my way down the road but my car is bouncing up and down, idling strange and ready to shut down. I keep it running, make it through the light onto Thousand Oaks Blvd toward Westlake Blvd and I can’t brake. My brakes are not working. I swerved to miss hitting a car and went up the median. I had to turn the car off to stop. After traffic passes, I start the car again to get to the Shell station across the street. I made it across the busy intersection, pull into the gas station and still no brakes. I have to turn off the car to stop. I called AAA for a tow and they took me to the nearest auto repair garage — Preferred Auto. I get a call from the mechanic in the morning and tell him what happened and the services that Jiffy Lube charged me for. They call me back an hour later and advise me to call Jiffy Lube to ask how they perform the fuel system cleaning. I have my fiancé call them and Jiffy Lube said they put an additive in the gas tank and they disconnect a brake vacuum line and spray cleaner through it. I call the mechanic back to pass this on. The mechanic tells me that my brakes and engine failed because my brake booster hose was BROKEN AND SUPERGLUED BACK ON. This is a critical part of the brake system! My entire intake manifold and hoses needs to be replaced and I need a realignment after going up the median. Other damage has yet to be determined. My current estimate is approx $ 1500. We called Jiffy Lube, they apologized and said they would cover all repair expenses and reimburse me for the services. Then when they get the repair estimate for $ 1500, claim that the mechanic is gouging us and they can get the parts cheaper. They offer to reimburse $ 850 IF I sign a release of liability. ARE YOU KIDDING ME? They caused me to lose my brakes, which could have killed me or someone else and they are haggling over the cost of the repairs? When asked how they would handle the technician that did this, they said he would be talked to. They have no regard for human life, no morals or ethics. Please share so this doesn’t happen to someone else.

I’ve never came in to a Jiffy lube before so I had no clue what I was in for. I just needed a oil change and I had tons of questions. Without any hassle I was helped out by Edgar Gonzalez. He was very knowledgeable and took his time to help me out with all my questions. It was quick and painless, I would definitely recommend you to ask for him there because he knows what you need and will do his best to make you happy! I was very happy with my experience and I would recommend all to come here!!!

Probably the worse Jiffy Lube in the area. They didnt do the standard service they advertise and that has been done for me at all the other Jiffy Lube’s in the area. No window cleaning or vacuuming of the car. Two days after my «service» two of my tires where below required air pressure and then a week after the washer fluid was low. They are suppose to do this for the $ 100 oil change. Its part of their service commitment and promise isnt it?

I wish I could give zero stars. This is my second time leaving thinking I’d been the victim of deceptive practices. This time I was told I had «excessive oil leaks and oil pan gasket leaks». I take good care of my vehicle and prior to being told this, I have not witnessed any leaks from my vehicle. I tried to ask questions and was told the same thing and that I could take it down to their full service location down the street for repairs in the hundreds. I smartly did some research and promptly called my mechanic because I wanted this attended to. After taking off the morning from work to take it in, my mechanic indeed found NO oil leaks from any place. At. All. Not even a small one. I try to educate myself as much as possible about my vehicle, but still, because I’m not a mechanic, I depend on honest business practices to make sure my car is in working order. Sadly, it took me two times to learn this lesson. Don’t let it take you two times — just avoid.

This review is way overdue,
My friends prompted me to do it to notify the public of my experience at this Jiffy Lube location.
I went in for an oil change since I had a coupon. The clerk kept trying to sell me things I didn’t need, then he brought out an old dirty air filter with leaves in it.
I was like «that is mine? I just change mine a couple months ago, it can’t be that dirty»
He replied «yes it is»
I asked how much for a new one & he replies $ 60, I was like no way I paid $ 20 for mine at the auto parts store.
I asked if he could just blow the leaves out and he said no, that would ruin the filter.
So I went on my way
bought another filter came home to change it & I noticed it was just like new.
I figure what happened was he was showing me somebody else’s dirty air filter & said it was mine. He lied & I was glad I didn’t fall for his trick.
I have never experienced such dishonesty @ a Jiffy Lube location before.
Please be aware when at this location to avoid getting taken advantage of.

I had a fantastic experience. Great service, fast, nice waiting area. Not sure why it has so few stars

Made up a «gm required» code stating only full synthetic be used. 4 quarts of oil in my girlfriends car ideas the same price as my full size truck that takes 9 quarts of full synthetic…

Credit due where it is earned…
I went in for another service for our Company Fleet vehicle. They love us because we have a «set» unlimited account — well we stick to scheduled maintenance. So — I am remarking on how todays’ visit stacks up against the competition — which includes the likes of Firestones and other Jiffy Lubes which we’ve visited around SoCal and more so in our home town region. As such todays’ visit was 1^st rate professional.
We got our oil changed, tires rotated, air filter and windshield wipers changed — plus their rep came in explain what they were doing before they engaged in the service reviewing what and why they were doing such and such. Courteous, professional and fast. They got it done in a «JIFFY»…
Other places take longer — and other garages and Jiffy Lube locations fall short or SCREWED IT UP? Seriously? Yes — even simple service issues had been messed up elsewhere — and in our decades with a company car we have been everywhere local — and many places afar — so we know excellent service when we see it.
4 stars were awarded today because 5 stars will come after I see a few re-​visits with identical service like todays’… I don’t give 5 stars lightly… and even 4 are awarded with infrequency.
Props today for a 1^st rate visit…

Mal servicio. lleve mi camioneta a cambiar aceite .me dijeron q en 20 minutos, ok luego regrese a recogerla ya estaba lista pero nadie me atendía para llevármela me tuvieron esperando.

I stopped by today and was going to have a quick oil change. Anyway they took it in and had me come into the office and told me that they had to use synthetic oil and it would be more expensive. I told him I have had plenty of oil changes (it’s a 2013 Honda) and never had a problem. I was told it would be $ 89 for the oil change us some extras. I have never paid more than $ 49 and asked him if he had a coupon or something… Anyway, I had them take it off the rack and left. I called another location and the price is $ 29. Shame on them for trying to take advantage of people!

I’ve been a customer here for 5 years. Today I went in for the last time. Ive spent 2.5 hours waiting for an oil change and tire rotation, and I’m currently still waiting! They told me it would take 30 mins and when I all but exploded at the front desk guy, all he could say was he’s sorry. This place used to get me in and out in an hour. Never again

I’m back reviewing them again… I received a e-​gift card to jiffy lube. Went here and got my service done. I handed the employee my phone with the online gift card number and he didn’t know how to put in the information. He tried for less then minute and said he couldn’t take it. This is the last time I’m ever going to a jiffy lube. Every time I go (especially this location), the service is horrible. The employees here have always been incredibly rude and incompetent.

This place is way more expensive than a dealership! They wanted to charge me $ 115 for a synthetic oil change and the dealer where I bought my car was only $ 70. I will never go to this place ever again.

They take advantage of women. Don’t come here. I told them I wanted what I had in the past, which was around $ 50. They charged me $ 80, I told them that was way too much and I didn’t want that, then they said it was too late to change the oil.

I had really good service here.
I went in for a simple oil change. They checked and topped off all fluids. Check my tires — added air.
The guys working were really friendly and professional.
I was not pressured into anything else. I definitely recommend this shop.

These guys do a great job. I’ve been going here for years. Last year, they warned me about my cracked radiator, and recommended that I have it fixed. I disregarded them, and was left stranded in Ventura a few days later. Yes, I felt like a dumb-​a$$ afterwards.
We all have a tendency to blow off their recommendations, but after the last incident, I’ll be less apt to do so. Today, James pointed out a worn vacuum line & cracked intake hose that need to be fixed. Grateful for the heads up!!! Give these guys a chance!

Horrible experience period. Call in for a quote to get an oil change on our car and are quoted $ 99.00. Show up next day to get the work done and «oh we don’t have that oil filter». Go to dealer and procure oil filter per their suggestion ($ 20) and go back. «Still $ 99.00 but we can give you a $ 2.00 discount for the filter.» They get ready to put it on the rack and say «oh it will be $ 140.00, your car takes more oil.»
I asked for my keys and left.
There is a reason NBC news frequents these places and there is also a reason why those that choose to work there work there.
Just terrible, going to the dealer and happily paying more.