Kevin Jewelers

The management really cares about your jewelry buying experience. I appreciate their communication and will be back.

Came in the and met a nice women Susan that helped me find what i was looking she was very friendly and professional at the same time she gave me very good deals. If i am in the area and go jewelry shopping again i will definitely shop here.

I honestly was so disappointed being that we bought our wedding bands there they offered to resize my ring awesome okay I take it in I go back a diamond is missing then to top it off I’m told I have to wait another 45 min I do come back and the sales lady is like it’s not ready come back later I said why? She says it’s the process with an attitude like seriously? When we bought they were awesome after it was a nightmare. Big big mistake

THE CALCULATOR COMES FIRST! If I could give less than 1 star I would. I was a return customer after buying two sets of diamond earrings and a diamond bracelet. I decided to buy our engagement ring there I gave «Clueless Susan» an idea of what I was looking for and said I’d be back in. When I returned she gave me what she wanted to show me instead. I said ok i give in I like the diamond can I see it on the band? Then the swap meet like chaos starts… She told me I have to pay first and then see the ring. Really you pay $ 10k just see what you bought?!? These clowns are ignorant, uneducated street salesmen in a mall! I ended up with the perfect ring and a great customer experience somewhere else. For those folks who posted they got a great deal here… If it’s a 75% off sale everyday then maybe their suggested prices are 150% too high for poor quality.

I am extremely disappointed in Kevin’s Jewelers and will not be returning for future purchases. My boyfriend bought me a beautiful right for Christmas and was concerned that I might not like it. He asked about the return policy and was told that if I did not like the ring to please bring it back and exchange for what I wanted. What a shock to see the way we were treated when we walked into the store on Dec. 27. At first everyone was giving us the hard sell on the sale going on until the sales lady that had helped my boyfriend spied him and told our new sales clerk that we were «returning». They immediately looked up the purchase of the ring he had bought and became cold and distant. We were told to size this ring and basically left alone in the store as no one would help us. So now I have a ring that is beautiful but not to my style and Kevin’s Jewelers lost any potential future business with us.

Wow. I had the most amazing experience tonight. Rita, Susan, and Mary Ann are so kind, pleasant, and most of all professional. Thank you Rita for showing me the beautiful setting that I have been looking for the last 18 months. You got it from the safe and that makes me so happy because it was meant for me and only me. Thank you for your patience it was a pleasure meeting you, Susan, and Mary Ann. I also want to thank the most incredible talented Jeweler John, his work is amazing, perfection! Happy Holiday and the happiest New Year!

Awesome awesome awesome! Susan was great and gave us a killer deal. We told her what we needed and she took care of us. The ring my wife wanted needed to be resized but we had to go out of town later that day. She got it sized and ready for us hours before we needed to leave. We’ll go back next time we need anything! Thanks Susan!

Went into this store shopping for rings and lady named Miriam and another representative were very rude and acted like we are going to steal the ring. Horrible customer service and would not recommend this place.

Terrible customer service. I spilled oil on my ring during lunch & u walked in asking to have my ring cleaned & an Asian lady standing by the door said No she wouldn’t clean my ring since I didn’t buy it from Kevin jewlery. That’s terrible service. All she had to do was put it in the liquid for a minute. We walked across the way to McClave Jewlery across the way & it was done in a split second
I work in customer service & this place HAS NO CUSTOMER SERVICE. Shame on you for being lazy & not taking care of a customers needs

My husband and I have always bought our jewelry here, we encouraged our adult children to also use Kevin’s for their jewelry needs also. But after today, my husband and I will never set foot in that store again. The service was awful, and they had no interest in doing a exchange. Really? On Mother’s Day. It’s too bad a few people can ruin a reputation… Too bad, just lost a lot of customers…

Got a pair of diamond earings here. Great deal, incredibly friendly service, and an overall fun shopping experience. Like the commercial says, you can’t go wrong with Kevin.

I wasn’t planning on buying for myself but the huge discount plus great customer service made me decide to buy a beautiful diamond ring! Thanks to Ms. Vida & Ms. Susan for an awesome experience! Two people to look for when looking for jewelries!

I’ve been to this store several times and have always had amazing service. They are nice, very professional and I love their jewelry! Omg!
Store manager is a really nice lady and very knowledgeable. I recommend them.

I have had only pleasant treatment from the employees at Kevin Jewelers in The Oaks Mall. They have treated me with kindness and respect. They are very supportive of my interests. Their wide variety of jewelry is sure to fit everyone’s needs. The next time I am ready to purchase fine jewelry, I will go here first to look!

My love bought my engagement ring here about a year ago, and I love my ring of course, it is beautiful, and most of all I love it because the love of my life gave it to me. Sadly however, I have had nothing but trouble, and rudeness from the staff here. I honestly believe they have no interest in helping me due to the fact we did not buy the most expensive ring in the store, and in their eyes, people who buy something a bit less pricey, are not worth their time. I have been disrespected countless times, and I have had quite enough. I can’t even bring my ring in to be cleaned without them making me feel extremely uncomfortable.
The last time I visited this store, one of the employees coughed right in my face, then proceeded to wipe her nose with her hand, and then touch my ring with her dirty hand! If I get sick, I know who to blame. After this happened, she asked me to write a positive review for them on Unilocal!Sorry, not happening, but I will be happy to tell the truth about my experiences here.
We are planning on upgrading my ring sometime soon, and I promise, we will be giving somewhere else our money. We will not come here just to be treated like pieces of trash.
I adore my ring, it means so much to me, it may not have cost $ 10,000, or even 2,000, but to me it is priceless, and I wish the employees at this store wouldn’t treat us like we are worthless, just because we are not rolling in cash.
Go elsewhere if you want to be treated with a little respect.

They are awesome. My husband purchased a beautiful 3 stone diamond anniversary ring for me a few years back and they had the best prices and wonderful customer service. I have been going there for all my jewelry needs since that time. I recommend them highly!