Right Way Chimney Service

Thank you for prompt, expert service. We will definitely recommend you. Your friendly sincere on time service and great pricing and communication was refreshing, considerate and thorough. We will tell others! Mark and Barbara AH

To begin with, these two men arrived exactly at our appointment time of 1PM, which started us off on a very good foot. Justin took a look into our 40 year old fireplace, went onto the roof and looked at it from up there and noted a few problems.
The damper had never worked as long as we’ve owned this home. He fixed that with some WD40 and persistent jiggling.
The crown was damaged allowing water to enter the inner masonry of the fireplace which likely caused the next problem, a crack in the back wall of the firebox. They fixed the crown and the crack as well as added a new spark arrester up there.
They did all of this in an hour, were very friendly and professional and left my living room at least as clean as when they got here.
They did an outstanding job for us, and are now «our» chimney sweep.

Rich arrived early, took a look at my gas fire place, placed the log differently, and my problem was solved. I was embarred and had no idea why the fire place would not stay lit. Rich explained and refused to let me pay him. Needless to say, when and if I ever have a real problem he is my first and only call. Thank you Rich !!!

Did a great job ! impressed by the team they have. Rich is a very intelligent guy and answered all of my questions

My wife left the review below, which is accurate, but I feel Right Way deserves a BIT more credit – Justin was very nice and prompt and fully explained a couple issues he told me to keep my eye on. However, as my wife notes, he couldn’t find the gas keyhole for the fireplace and suggested it was maybe hidden behind a wall. He suggested finding a plumber who might be able to find it (he couldn’t refer their usual plumber, though), so I was left wondering what to do. I emailed Rich asking him for some advice and he responded once, but then quit responding to my follow-​up questions asking him for a recommendation or referral on how to get my fireplace running.
So, we called a plumber we found on Unilocal,and he came out and found our gas keyhole in 10 seconds, making me feel pretty stupid! I feel Right Way should have been able to find that just as easily… or at least refer me to someone to assist in getting my fireplace functional. That was the whole point after all – I didn’t JUST want the cleaning; I wanted someone to walk me through a total update so I could use it.
Also, I trust Justin did a fine job cleaning my fireplace, but I’m not sure how thorough a cleaning is supposed to be – it didn’t look like anything was done to the chimney, so I hope it’s good to go!
Anyway, mixed results it seems. And their website is down at the moment, which is doesn’t make me feel it’s the most professional service either.

My husband was looking for someone to both clean our fireplace and install a gas unit in our fireplace… we always use Unilocal for everything so we didn’t think we would be steered wrong! We recently moved into our home and neither of us have had a fireplace before so we wanted to call an expert to discuss getting the unit in the fireplace and changing out the real life wood the previous owner used.
When we had our inspection done, the inspector told us we had a gas line to the fireplace so we knew that we had gas…
However… the Right Way person cleaned out the chimney and then told us he couldn’t find the key and that he couldn’t help us anymore and that we would need to find a plumber. He went on to say maybe it was buried in remodels (this place has never been remodeled). Hmmmm… then didn’t respond when we asked for plumbing referrals.
After finding our own plumber and having him come out — in less than two seconds the plumber found the key… to the left of the fireplace. I guess we should have been able to identify it, but… we have never owned a fireplace before and didn’t know what this «key» was supposed to look like.
I’m really confused as to why a supposed professional didn’t see it — it is not hidden! It’s right there in clear sight by the fireplace!!! And I’m also confused as to why he didn’t offer any more help.
All I know is I would never recommend Right Way. I just hope he cleaned the chimney well…

I was referred by a neighbor and I am happy I went with them.
They drove 2 hours out to LA to do our dryer vent and chimney sweep. We actually hadn’t used the fireplace since we moved in and there was a lot of rust on the damper door along with dust, spider webs etc. Justin was a really nice and honest guy. He took his time and we are very pleased with his work. No mess either!
We also purchased a spark arrestor cap from him since we didn’t have one.

Arrived early and did a thorough job. Turns out we had a lot of buildup and he probably saved our house from a potential fire. I gave them a little extra $ and they installed a cap on the chimney that I bought at Home Depot. They had good advice and provided excellent customer service.

I purchased the Conejo Deal for dryer vent cleaning, and when I read the Unilocal reviews and learned that this company also does fireplace conversions, I asked him to look at taking out my ugly gas logs and replacing them with glass, too. This is a job I had been wanting to do for years but did not know who to contact to do it.
Rich is very prompt (even early!) and fast. The dryer job was done in no time, and the fireplace job was done in literally 30 minutes, including removing the old stuff, repainting, and adding the new glass. The new fireplace looks great.
I don’t know how Rich’s prices compare to others because I did not shop prices on this job. The price seemed fair, and even if I ended up paying more, I’m happy to do it for a team that shows up when they say they will and do the work fast and professionally.

Thank you! Highly recommended.

Rich and his team were incredibly polite and professional. We had purchased one of their deals on ConejoDeals for both the chimney and dryer duct cleanings. They did a great job with both and left the house just as clean as when they arrived. I would not hesitate to recommend Right Way Chimney for any chimney or duct related issues. They are a shining example of a great small business.

I wish every service person was like Rich. Honest. Forthright. And, Reasonable. Old school values. I can recommend Right Way Chimney Service and have them as my only provider for cleaning my chimney and providing any related service for our two fireplaces.

If I could give them 10 stars I would! It is such a delight to have a service call for cleaning/​repairs where they did not try to up-​sell, and pressure me. I was extremely happy with the service I received from Right Way Chimney Service and will happily refer them to friends and family. They showed up when they said they would, they were very courteous and did a great job! Thank you!

Great service! First time I have ever had my chimney swept. Was not sure how messy it would be. Rich was amazing! Clean, knowledgable and very kind. We will definitely have him out again, no doubt about it!

Rich just installed a fireplace insert in our home and we are very pleased. From beginning to end, he was pleasant, efficient and knowledgeable. We look forward to many years of using our new gas fireplace log to warm our living room. Thank you, Rich, for a job well done.

Rich from Right Way is yet another reason to love the conejo valley. He took our old fireplace and converted it to fire glass. 1 year later Right Way came back to clear our dryer vent and add another bag of glass. He’s professional, punctual, and does excellent work.

I purchased a deal for dryer vent cleaning on Conejo Deals from Right Way Chimney Service and I could not be happier with the experience.
Rich came to my house the same day I called and was so professional/​efficient. From start to finish the service only took about 45 minutes and they were even trying to work quietly to be courteous to my sleeping children. When they pulled out my washer/​dryer unit they even cleaned the floor and wall behind it. I know it sounds silly but seeing the grime and lint that I couldn’t reach was driving me nuts and now it is sparkling clean!
I will definitely be calling back in two years for my next service appointment and I am now sleeping better at night knowing that they serviced my vents and cleaned out the fire hazards.