Sleep Number

This bed was the worst purchase I have ever made in my entire life. I felt like I was sleeping on a camping air mattress. Dealing with customer service was an absolute nightmare. After spending a minimum of 60 minutes on hold every single time I called no one could help me. It took four weeks for the return of this mattress and an additional two weeks for the credit to be posted to my credit card. When I asked customer service to speak to a supervisor I was told that no one was available but they would put in a request and someone would call me within two days. I have made 4 such requests over the last 30 days and still have not heard from a single person. The absolute worst customer service I have ever seen

Careful what they tell you. We were told we had 100 days to try the bed out. After a couple months we decided the split top is the worse bed ever made. We call our salesman and he says there is nothing he can do we have to call customer service. 100 days starts when you purchase not when they deliver three weeks later. Have to say that the split too is horrible. The space between keeps getting bigger and the mattresses slants toward the split. We basically fight falling into the hole every night and forget trying to spoon. Customer service is no help what so ever. Stay away from these beds!
Have no idea who I would contact to have them review my account. There is no email other then the website and that hasn’t really worked too well

I stopped into the Thousand Oaks store late one evening. Tanya, the manager, tested my sleep number and explained everything in detail. I had researched what I needed on-​line and Tanya was extremely helpful in confirming what I needed. She never tried to up-​sell or push anything I didn’t need. I left the store to return 4 days later with my husband. She was only concerned with our comfort and needs. I would recommend this store to anyone that wants to be treated with respect.

Warranty experience very concerning. I bought a top of the line bed with a 4″ foam comfort top. After about 5 years it began breaking down. After 7 years i wanted to replace. I was sent an email that the cost was $ 253 — a prorated cost representing 48% remaining life. Keep in mind their records show exactly what bed I purchased and when. Customer Service rep even referenced it was a Calif. King and quoted the $ 253 price good for 30 days. When I called to order I was told i needed TWO of these for $ 506. So, 1. the warranty appears to be a scam to sell replacement parts at marked up prices and deceitful methods because, 2. There is no way in hell that foam would have ever lasted for the full warranty period. Very disappointing for a company that has a good product and doesn’t need to employ these tactics to succeed.

Was in and out in n10 minutes thanks to Chris! I knew what I wanted for my daughters bed and was happy he was soo helpful. will be back for all my mattress needs

I wanted a «great» pillow. I bought one and was told I could exchange it if it wasn’t right. I did, but they didn’t tell you that it was only once. When I went back in they sold me a softer one. It was just as hard as the first. I tried to return the second one (of course Kings can only be shipped). It was just as bad. I went back to the store and they said SORRY! It is on they receipt that it is only one time and stated that is was on the receipt. And that «oh, we don’t recommend a king to sleep on because it is to high. Why, then do they sell it!!!

On January 10, 2014, I called the Sleep Number store in the Thousand Oaks Mall. I spoke to Chris L. and I asked him several questions regarding the mattress and the possibility of turning the mattress. He explained to me how I could rotate the inner foam by unzipping the mattress. I appreciated the time that he took to explain what had to be done and how it could be accomplished. He was very polite and had great customer service skills.
Thank you.

I purchased a Premium sleep number bed from the store. Tanya, the store manager was very helpful when I called to make an appointment.
I give them top ratings for the service. The bed works great as well!

This Thousand Oaks, CA store has renewed my faith in customer service with a big shout out to Chris. A couple a months ago I decided on a Sleep Number bed. I visited my local store in Santa Ana, CA to get the process started. I could barely get anyone to notice me. When I asked for a brochure they did perk up but why did that take so long?
I still wanted a new bed but was beginning to have doubts about pursuing the Sleep Number bed. Luckily I stopped at the Thousand Oaks mall and wandered into the Sleep Number store and had the great fortune of Chris greeting me immediately. He was helpful, pleasant, and knowledgeable. He also didn’t try hard upselling tactics. I got all my questions answered and purchased my new bed. Driving 80 miles was well worth the service I received. Thank you.

STAY AWAY!!! THIS IS THE BIGGEST SCAM AND RIP OFF EVER IN THE MATTRESS INDUSTRY!!! I went to the Thousand Oaks store and just like everyone I was sucked in with my wife to lay on the bed and allow the salesman to demonstrate. We ended up spending over $ 6,500.00 on a mattress that has had nothing but problems. The store will refer you off to their 800-​screw-​you numbers riight after they swipe your credit card. I had to open my mattress to find out why it won’t hold air and fould that this piece of crap was made from cheap foam and a inflatable mattress that was pressing against exposed screws that wore a hole in my $ 6,500.00 bed. After 2 weeks of sleepless back pain a person named Andy from 800-​screw-​you said they won’t honor their 20 year warranty. DO YOURSELF A FAVOR AND DON’T GET RIPPED OFF!!! BUY A NORMAL MATTRESS AND YOU WILL BE MUCH HAPPIER WITH COMFORT AND MONEY IN THE BANK!!! GOOGLE SLEEP NUMBER BAD REVIEWS AND YOU WILL CLEARLY SEE THAT I AM NOT ALONE AND SAVE YOURSELF NOW!!! DON’T BUY A SLEEP NUMBER MATTRESS!!!
AFTER 2 YEARS I HAVE A BROKEN BED, NO HELP FROM SLEEP NUMBER A 20 YEAR WARRANTY THAT IS NOT BEING HONORED AND THE STORE THAT I BOUGHT IT FROM WON’T HELP ME. I BASICALLY GOT SCREWED OUT OF $ 6,500.00 BUYER BEWARE AS I AM NOT ALONE (GOOGLE SEARCH SLEEP NUMBER BAD REVIEWS AND SEE THE REAL TRUTH) SHAME ON YOU SLEEP NUMBER I HOPE YOU GO BANKRUPT!!!

Nancy at Select Comfort is awesome! She helped us pick the perfect mattress without being pushy, she saved us a bunch of money by suggesting «last year’s model,» she mailed usd a delightful handwritten thank you card on real stationery (not some Select Comfort corporate card), and she remembered the names of our kids! I’m very impressed! Thanks Nancy!