The Sofa Guy

I was beyond disappointed with the service I received and waisted several weeks trying to get a couch before the holidays. The couch was made poorly — wrong dimensions, seems were coming apart in some areas. Paul said they usually checks his couches but he did not have time to do that. He offered me that couch at 50% off. I did not want it even at that price.
Paul never invited me to come in to look at other product to try to make things right. Instead, he suggested other stores I can try.
Here is a list of specific issues:
— you could see all bumps and wrinkles from the cushion showing through the fabric
— cushions looked bumpy and had no structure/​form
— the left side was shorter than what we ordered
— seams were coming apart in some areas

We bought a sofa from the sofa guy in Thousand Oaks. It was delivered about a week ago! I love it! Paul was the person
Who helped us. After going out to the
Store he came out to our home so he could help us pick the right sofa. We went back to the store the following day and ordered it. In about two and a half we had our new sofa! Thanks Paul for all your help
We will always recommend you to our friends and family. Pat McEntyre

Paul and his staff are terrific! They offer high quality furniture and and top notch customer service. Love my custom made sofa. This is where you want to buy your next sofa!

Had a baby so forgot to update but… I LOVE MY SOFA.
Everyone loves my sofa. so comfy, best quality. very very happy.

Great selection of sofas and furniture and cute décor stuff. The man that worked there was so nice and gave us suggestions for other furniture stores in the area when we didn’t find anything we wanted.

First of all when I first read these reviews before meeting the shop owner I was a bit suspect because the reviews list way to much information that a regular person would list. Sounded more like a sales pitch for the store and the owner of the store. I went to the store anyway and met the owner and asked the owner questions. He was busy texting while he answered my questioned. The more questions i asked, like the warranty, the more defensive he got.
Nope, he needs to go back to acting I think.

My husband and I have been enjoying our chair, ottoman, and sofa we purchased from The Sofa Guy nearly 3 months ago. We love the selection of sofa sizes and styles along with the large number of fabrics available from which to choose. Additionally the staff is so friendly and knowledgeable. Jeff, Marie, and Debbie made buying our furniture a very enjoyable process. And in order to make sure the furniture would fit perfectly, Marie, the store’s interior designer, came out to our home and drew up a room planner for our desired furniture. We even had them lengthen the sofa by several inches to make sure everything would fit perfectly. They are definitely not the cheapest furniture store nor are they the most expensive. But if you are looking for a well-​made piece of furniture, I recommend you check out The Sofa Guy.

Absolutely love the styles they have here. Very fresh and modern but not too modern. They have tons of catalogs that you can order from to create your own piece and you can even bring in photos of what you want. I picked up a gorgeous floor model couch for a great price. The staff was warm, friendly and super accommodating.

Love this place! We were reco by a friend. We went in and spent half a day trying to decide on what were going to purchase. The staff — Vicki & Jeff were so wonderful & helpful. They helped us pick and affordable, chic & beautiful couch. A week and a half later our sectional arrived to our home. OMG! It’s so amazing not only is is just what we wanted, beautiful & chic, but it’s sooooo comfortable. I LOVE these GUYS!!!

I found The Sofa Guy on Unilocal as I had just moved into the area and was looking for a recommendation. I knew right away I had made the right choice. From the moment you walk into the store it is obvious the owner and associates care about customer service. They were very helpful with looking at different options and considerate of my specific concerns regarding color, durability, and price. I went back to the store three times to reconsider options and there was never any pressure at all to make a purchase, just that I was selecting the right sofa for me. The owner even drove out to my residence to make sure the custom measurements I wanted would work. My sofa arrived today and I absolutely love it!

It’s no wonder we chose to buy our couch here! From the minute you walk in, you are greeted, engaged and serviced– not like many of the furniture stores we have visited over the years. The sofa «guys» had an overwhelming selection to choose from (a good thing) and exceeded our expectations both in price & service. They were able to fit our budget precisely! Advice, just because you see all the fancy swatches and custom furniture doesn’t mean you shouldn’t shop here. You will find yourself quite surprised at the range and quality that is paired with their amazing service! We highly recommend The Sofa Guy and look forward to adding more furniture to our brand new couch!

I was so impressed with Paul’s response when I wasn’t happy with the sectional
sofa I ordered. The back was too tall floating in my small familyroom. I was so concerned with the depth and the 8’x8’ size that I never thought to measure the back height (the sofa I bought was up against the wall in the showroom). We agreed that it needed to be cut down 3″ and redesigned the shape of the pillows. He was more than fair on the additional cost. The only thing I would change is the firmness of the cushions. They do not seem to be getting softer/​smushier with time.

Outstanding quality and service. Paul and Jeff delivered in all aspects from beginning to end. Plenty of options and customization available. Turnaround time for build and delivery cannot be matched by chain stores who are charging much more for inferior build and comfort.

Great selection of sofas and fabrics but it is pretty expensive.
For example to:
1. upgrade the cushion padding it would be an additional $ 1,500 which was pretty high compared to another custom sofa retailer.
2. Scotch gaurd sofa was $ 18/​linear sq ft about $ 200 for the sectional we wanted — compared to $ 100 for a service plan which would cover ripe/​stains, etc at another custom sofa retailer
3. only 2 cushions with an almost 3 piece sectional
4. delivery was between $ 120-​$ 150 compared to $ 80
They have a lot of selection and good quality items but are very expensive. At this point I will still look at other custom sofa shops to find a better deal.

LOVED The Sofa Guy! Made us two beautiful custom sofas in a very fast period of time! Super nice people to deal with and… I have to mention they have fresh baked toll house cookies too! It’s a plus – while thinking about what to order, you get cookies! Highly recommend! My husband is in so in love with our sofas. and way better quality and customer service than another local business (Daniels) that we had MAJOR problems with. Will return here!

My «Sofa Guy» experience was completely easy, quick and I got an incredible beautiful sofa!
After looking around for a sectional that would fit our living room, a friend that had done business with the sofa guy recommended I check them out. I looked on-​line and checked out the reviews. I decided to give it a shot. I cannot stress how happy that I found this company!
I looked though books, 100’s of fabric samples, sat on couches and ottomans and finally found our perfect sofa. Carrie & Paul were completely helpful and gave me some great feedback and suggestions.
We placed our order on November 23 and I had my sofa in my house on December 5. It was awesome.
I plan on ordering a custom ottoman as soon as my fabric arrives.
I know everyone has different experiences and expectations when dealing with retailers. I could not have been happier that we found the sofa guy! I cannot recommend them enough. I have zero issues or complaints. The staff has been communicative, pro-​active and helpful.

If you don’t buy your sofa here you are making a mistake. Paul is fantastic. We tried to describe what we wanted but weren’t doing a very good job. So Paul offered to come to our home. While there he asked us a bunch of questions of what my wife and I envisioned, and he put together some sketches with his ideas.
When we all came to an agreement on what we wanted, Paul got busy. Finished our couch literally in a few days and we had it within a week. His suggestions for color, design, materials, etc. were all spot on. We love our couch, and we love that Paul’s energy is now a part of our home.
He’s caring, intuitive, generous and professional.

Woohoo! As good as it gets!
This place was great. Nice, helpful and a great deal on a great couch. If you are in the market for a new couch, this is the place to go. If you’re looking for something better than some cheap stuff you have to put together, all the way to the top of the line, this is where you should go. Amazing and great! We love it.

Even though we were helped by a woman (Vicki), The Sofa Guy (man behind the sofa?) is awesome!
After asking all our friends and family where to get good furniture, we were stumped — no one knew!
To Unilocal we went, and found The Sofa Guy. I’m not a fan of big-​box furniture stores, and so seems most of Unilocal isn’t either.
Even though Thousand Oaks is a bit of a trek, it was well worth it.
Stepped in here a few Sunday’s ago and picked out a nice chair-​and-​a-​half for our living room. Custom built in the exact style and fabric we wanted, it was ready for pickup about a week and a half later.
I now know where to direct family and friends when they’re in need of new furniture.

Thanks to the previous review, I decided to check this place out when I moved to the L.A. area. Glad I didn’t waste my time driving from furniture store to furniture store searching for the ideal sofa. This morning my couch arrived. I couldn’t be happier.
Paul the Sofa Guy helped me think through different designs and associated cost options. I walked away with a couch within my budget that I got to design myself that was exactly what I wanted. The fabric is top grade and discontinued so it was significantly less expensive. The cushions are the perfect degree of softness (I got to choose from several options), and the body of the couch was one I’d always wanted.
Why shop at Pottery Barn or some other schmarmy furniture store when you have the chance to support a top notch professionally run local business and meet some great people in the process? Give Paul a call first to make sure he’ll be in and not out doing an in-​home consult, and then drop by the store. You won’t be disappointed!