Tire Pros – Thousand Oaks

I’ve purchased my last 3 or 4 sets of tires from Tire Pros Thousand Oaks and have been very satisfied. They are courteous, informative, professional and offer competitive pricing. I visited them late yesterday because ten minutes earlier I had run over a huge screw that lodged in my left front tire. I arrived at Tire Pros at 5:15pm. Robert told me they closed at 6pm and had 2 jobs ahead of mine but said, «I’ll get you out of here by 6pm.» I could tell he was under a little pressure in promising me that. However, just before 6pm he came over and handed me the keys and said, «She’s all yours.» There was no charge. All I had to do was sign off that my car had been repaired and drive off to make another appointment almost on time. Thanks Robert and Tire Pros!

Honest fast reliable friendly service. They pros here found 4 nails in my tire got it patched up and me back on the rode in no time … Realistic pricing I will definitely be back here for my tire needs. I pulled up right before they closed and they didn’t turn me away they were so helpful thanks guys!

Two thumbs up to Tyler and Tyler… and the rest of the crew. I was only going to get two tires, but I ended up getting all four. I am so glad I did. I’m all ready for El Nino. Bring on the rain!
Staff was very attentive and willing to help every single customer that walked through the door. They were very busy when I went in (as you would assume on a weekend morning). But despite a slight delay in service, they did a phenomenal job. Customer service was top-​notch from telephone call to payment processing. Not a single complaint.
Strongly recommended… keep up the good work guys!!!

Without a doubt the best tire shop in town. From the outstanding customer service to getting my truck in and out in a timely manner. And to top it off, honest guys, big thank you to the two Tyler’s running the show. Being extremely OCD over my truck as well, it was nice to see that the guys in the back didn’t get grease all over it and didn’t scratch my new black lug nuts. Thanks guys!

I went in because I had a screw in one of my tires. The guys there were very helpful and patched it up while I waited.

Needed a tire patched pronto … they took me right away … patched the tire and had me on my way. Excellent attitude and helpful.

Only good things to say about this place.
The first time I was here after Honda said I needed new tires. He told me I had at least 10 000 miles.
The second time I had a nail and they fixed it no charge.
Third time I needed new tires (12 000 miles later) before headed out of town. My brand was not in stock but they made a special trip and had my tires in 2 hours.
Great, friendly service.

Always great experience. Customer service is excellent. I have gone to other tire stores and this is the best by far.

Great guys over at tire pros.
Helped me out to balance my wheels & get them pin point accurate under great time frame!
100% Recommended!

Have been happily coming here for years. It recently sold. Not a good thing. Stopped in to get a nail pulled from my tread area of one of my tires: a slow leak, and have it repaired. They had the car over an hour and called to tell me they can’t patch the tire that I need all new tires (which I knew was soon but not ready yet) and that they wouldn’t sell me tires unless I had them install badly needed new shock absorbers.
I called BS on that told them to plug the tire and I’d pick it up. When I picked it up he tried to tell me my tires were cupping and that meant I needed new shocks and that he could do the work tomorrow.
I took the car directly to Lexus, had them inspect the shocks, tires, suspension and alignment. The dealership conclusion was my tires were worn naturally and that I’d soon need tires! Nothing else! I had them order tires for me and replaced within the week.
The new owner made his best effort to scam me. I’ll never go back. I’ve no doubt others have unnecessarily paid him for unneeded shocks. Disgusting.

Excellent second experience here. Called up, spoke to Tyler who was very willing to help. Got a great price quote, tires arrived next day (I ordered them at 4:30pm the prior day), and on Friday, today, the day starting Memorial Day Weekend, I show up at 3:30pm and done by 5pm (would have been done sooner but they noticed a squeak in my suspension and took time to trouble shoot it). Great price, great service, great staff, great experience.

Great service! Been going there for years. Everyone is so nice and the customer service is great. Definitely the best tire place around.

Best experience purchasing tires I have ever had. This is now the 3^rd time for me. My experience is always pleasant when it comes to this shop. Fast, friendly and great service. My new tires were put on in 1 hour.

Their prices are unbeatable in the area and they have great customer service! I highly recommend them!

Tyler was super personable and accommodating & got my car alignment completed in less than 30 minutes! Will be back for sure!

I absolutely LOVE the new Tire Pros! The front desk is always attentive and polite! The sales manager Tyler is very knowledgeable and gave me a great price on alignment and new tires. The mechanics in the back are swift and efficient, I work down the street and get most of my easy services done within the hour I have. If you’re not sure what your car needs and are afraid of getting ripped off on stuff you don’t actually need, come to Tire Pros Thousand Oaks! You’ll be greatly taken care of.

Tyler is a true pro. Glad they got a new manager in this place! I have never walked into a place where the salesman/​manager actually knew what he was talking about. he knew how to assemble and disassemble the car himself! they get more than 5 stars in my book great service and probably the best prices in the area!

Quick service. Ordered my tire and planned proactively to reduce my wait time at installation! We’ve come here for years and highly recommend them. An added bonus — wifi while you wait!

Update: received a phone call from Bob at Tire Pros (I hope) with an offer to fix the price discrepancy. So added a star. Unless I start seeing some fraudulent charges on my credit card instead of a rebate :)
Original review:
Couldn’t recommend this place, there are much better options nearby.
Second time now they refused to give me a written quote before I had to give my consent to start the work. If it’s laziness, they probably shouldn’t be in business.
We verbally agreed on the price, but then of course it increased (they miscalculated). It was not a straightforward experience for what was a simple break pad replacement.
They of course didn’t document the actual tire pressure they used, never typed up what pressures I was requesting. They did not confirm they used nitrogen (invoice doesn’t say, of course).
I walked away with zero trust in this place.

I took my truck in for an alignment after putting on a new set of tires. Service was exceptional and everything was explained to me in great detail. I also ended up paying a lot less than I thought since only my front tires could be aligned. It took one hour. I highly recommend for this service.

Stopped in to get a set of tires and found a Jehovah’s Witness CD on the countertop (added photo). Apparently the Simi Valley owner just bought out the Thousand Oaks ownership and they cleared the place out, but the first thing that they decided to add is religious propaganda. While I believe in religious freedom, a tire store is not an appropriate place to push your beliefs onto customers. I came in to get tires, not discuss religion. I liked working with Jonathan, the previous owner, but the new owners seem to have other ideas than just selling tires and providing service. Looks like I’ll be heading down the street to TireMan next time as I know what I’ll get there.

I don’t know who the other people were commenting about but I never saw any of those people when I was there.
I am very particular about my tires on my car, quality, performance and everything!!! This place it TOP NOTCH.
Jonathan — I assume the owner is the nicest guy, honest and most straight forward person that doesn’t give you a line of anything. He doesn’t oversell, isn’t pushy, just an honest hard working guy. The crew he has respects him and looks up to him as I went around the shop talking to everyone there.
They have by far the best prices as I went everyone and even online to look for tires. He is top notch and I am going to bring all my cars there now… Maybe in the past they had some bad people working there, though right now… their staff is amazing.
PROS:
* great prices
* great staff
* honest opinions
* helps out in any way possible
CONS:
* I don’t have any to speak about.
Ask for Jonathan and he will do everything right!!! If you have a bad experience I will be VERY shocked!!!
** I have been dealing with them for the last 6+ months and finally got around to posting something here and just picked up a new set of tires today, installed!!!