AutoZone

My son recently purchased his first car and the battery died. We got it jumped started and drove to Auto Zone to purchase a new battery. Not only did the sales people help us out — but they also removed the old battery and installed the new one — in the pouring rain at night! They were all awesome — and we really appreciated the extra service they gave us! Thank you so much!

I recently purchased a used BMW with a multitude of problems arising soon after the purchase. It was clear that the seller had passed their dilemma on to me.
My check engine light came on last night as yet another milestone in this cars shakey past. I have hardly enough money to fix a car, let alone a Beamer. The free diagnostic was what got me in the store, but what I got was a complete 180 on the confidence I had in my car, and a whole new outlook on my future as being its owner.
Samuel is the man. He single handedly ended a ton of my worries. The diagnostic indicated a mass air flow sensor needed to be replaced. I told him how expensive I have been told this part is– $ 1000 was the quote my Beamer specific mechanic gave me. He told me how much I would be overpaying and proceeded to pop my hood and instruct me on how simple it would be to replace the part on my own. We looked up the price, 220 bucks!
My struggles went from believing I was in deep in a hole, to realizing that 220 bucks and a little know-​how can relieve all my worries.
On top of the knowledge he gave me, Samuel proceeded to replace my air filter for me. I highly recommend you NOT ask them to do this for I felt extremely guilty. You can go to their «competition» and have them put in an air filter for just 25 bucks; autozone is a parts store for people to do their own vehicle servicing. But given that I was extremely lacking in knowledge and Samuel has the best customer first perspective, he helped me through the process right in front of the store.
I highly recommend anyone going to autozone not only for their parts, but for their knowledge, attitude, and overall customer service.

Not sure why all the bad reviews… I have come here pretty regularly for a year or so. They are always helpful. Came here tonight because my check engine light came on in my Acura. Printed out the code, got part and all is well. Then guy at the counter was very helpful.

Quickest service ever. I went in and out within 5 minutes. I had to get my car battery checked and the guy did it right away and was super helpful!

There’s a new guy in town and he’s busy running this store into the ground. This new store manager is rude and never happy to see anyone.

They dont have a very good service. I asked a few questions about scratch removing products but the girl at the counter said she didnt know to most of my questions. She didnt show much interest in helping me either.
If I go to a store to buy something, I would atleast expect them to know a little about what they are selling?

The worst experience I have ever had with any auto parts store or any retail store for that matter. I bought 10 quarts of Mobile 1 oil from them this past Sunday because they had a sale going on (Bosch/​Mobile 1 Special). However, I found out another store had the same oil for a cheaper price and I did not have to purchase two oil filters for cars I didn’t own. This particular Autozone store did not carry my VW or Mercedes oil filters. So I returned the 10 quarts of oil and two filters one hour later.
Unfortunately the staff only credited me for 7 quarts of oil and since I was in a hurry I didn’t notice until the credit card company sent me an email crediting an amount that was $ 17.04 less than what I was supposed to be refunded. I just assumed most people could count to ten.
The trouble started when I went back to this Autozone on Tuesday to notify them of their error. The manager practically accused me of «stealing» the missing 3 quarts of oil. I asked him to check his inventory and afterwards he tells me that if I had returned 10 quarts he should have 22 quarts whereas he only had 21 quarts. I thought he was going to accuse me of only returning 9 quarts instead of 7 quarts… I was flabbergasted to say the least.
He treated this affair as the store doing me a favor by finally crediting my credit card back with the difference. The manager never apologized for the mistake his staff made and criticized me for NOT catching THEIR MISTAKE earlier. This type of unbelievable rudeness should not be condoned in any retail store.
Stay away from this Autozone store unless you want a bad experience.