Embassy Suites by Hilton Portland Washington Square

This place is amazing! From the comfy beds to the awesome staff! Jason, Erin, Victor, Aaron, Darrin, Brittany & Kelly are just the best! So accommodating in every way. We live in town but love coming here just for a get away. Affordable and just an all around great deal! These people clearly know what they are doing and I appreciate them all. Thank you guys! See you soon!

Our reservations were lost. Showed us as a no show for day before. We lost our King whirlpool suite due to this FOR VALENTINES DAY!!! they charged my card twice due to mix up. Putting me negative in my bank.
The shower was disgusting. I tried to take a regular bath in the morning and someone else’s pube hairs were at end of tub causing me to immediately get out of tub out of pure disgust!
Theice machine on our floor was GONE. We had to go from the tower building to atrium building then down a floor and back every time we needed ice. The entire hotel was stocked with kids due to some tournament. Our stay was loud and one thing after another. NEVER staying here again!!! And leaving my reviews on the Internet as well.

Overall this was a fantastic stay for me. It was one of the best Embassy suites I’ve stayed at. I may have a skewed perspective since I had just checked out from one of the worst experiences in my life at the neighboring Doubletree property. I’d give this a 9 out of 10 score. The only thing that lowers the score is the parking lot is pretty much jumbled up with a lot of portable buildings right in the middle of prime parking spots and so many stalls were taken up by what appeared to be construction workers. I was not happy about that since hotel guests should have first priority.
But otherwise, the room was a 10/​10, it was brand new. The décor was amazing. You could really tell an interior designer was hired to do the job and not just a matter of getting mismatched furniture from wherever, as I’ve seen in a lot of other «remodels» from competing hotels.
Staff was amazing. I felt like customer service was a prime commitment and focus. You could really tell the staff wanted to be there and wanted to keep the place enjoyable for the guests. That put a big shine of my face.
The breakfast was fantastic and simply one of the best ones from an Embassy suite property. No soggy bacon or stale bread was found. Dining area in the atrium was spacious and felt relaxing to eat in.
And of course, the location is great as it’s within walking distance of the large shopping center. This entire neighborhood is safely walkable too.
I’ll be back for sure.

The good: the front desk staff was very friendly, apologetic of the construction noise and gave really good directions to get to my room. The beds are comfortable with lots of pillows and there are newer furnishings in the rooms.
The bad: the design of the hotel is more like a cheap motel. The parking is awful and the signage is confusing. The bath tub had TONS of other people’s hair in it and the garbage had no trash bags so I couldn’t throw anything in it.
I’ve stayed at Embassy Suites quite a few time and this location does not fit the branding quality I am used to. I will choose the Marriott next time.

Would stay somewhere else if I had a choice again. Was put in the last room on the hall on 8^th floor and had 0 internet connection when I needed to work. The free bar manager thing was not good at all. Construction is annoying and front desk girl who checked me in seemed like she had a speech recited and was a robot. Never staying here again

Attended an AAWCC conference there. It is undergoing renovation… so didn’t stay there overnight. The conference room was nice, and the food served was decent. The customer service was great as well. I have no complaints at all. :)
Selena

They should’ve warned guests of renovations going on. Breakfast was average, but STAY AWAY from the room service, $ 58. for terrible steak and frozen mashed potaotes, but the cake was decent. The rooms are new, but house keeping needs much improvement. When I called asking why my room wasn’t serviced, I got, «maybe you left your do not disturb sign.» Really?

This is my favorite hotel in Portland and while they’re doing their renovations they’re still making it an amazing place for us to stay. I can’t imagine going anywhere else

The hotel itself is nice and the folks working here are pleasant. There are major renovations going on right now– highly advise you think twice about staying during construction as there is loud drilling going on and you will not want to be in the room during the day. I feel I should have been forewarned.

Wonderfully renovated room on the 5^th floor, free parking, and very cute breakfast area with an omlette bar. The staff were super kind, especially the office manager (I think that’s what his name tag said?). Maids didn’t do a great job but he made sure it got done while we went to lunch. Great hotel with better pricing than anywhere in portland. Plus washington square mall is so convienetly located!

Pros: Three stars is for the room. We stayed in the updated room 826. Breakfast was good, I mean it taste like Denny’s. So not bad. Paper thin Bacon cut me.
Con: Was charge one price at $ 159.00 a night then when arrived was charge $ 179.00. Was not given warning regarding Construction that woke us up twice. Was very disappointed because my 2 year old daughter woke up screaming at 8:10am. Not happy about that at all!!! I would have gave them a 5 star if they would have warned us or gave us a room that would have not disturbed my daughter sleep. It’s hard to put a 2 year old to sleep and to wake her up. Disappointed. Now because I like Embassy Suite I would come back to this location but only if theirs no construction next to our room.

If downtown Embassy is booked stay here and not the airport location. Do yourself a favor and stay at the Tigard location. It’s cheaper $$, cleaner, and smells better!!!

I don’t think the terrible experience that my family had was only the fault of this hotel… but, man, our visit was a disaster!
We drove from the Bay Area, and due to running into traffic, we didn’t check in until 3am. The front desk clerk was very friendly, so that was nice, and before we knew it we were on the elevator up to our room.
We were a little dismayed at how dirty the glass elevator itself was… but we figured it was late and they just hadn’t gotten to cleaning all the food, and hand prints, and grime off of it yet.
Then we noticed that everything seemed to be coated in a layer of dust. The plastic plant grotto, the walls, the lobby chairs… but no big deal, a little dust never hurt anyone, right?
Then we got to our room, exhausted and grumpy, only to find they had mistakenly given us one queen bed, instead of the two queens we had reserved. Since my husband and I were traveling with our 14 year old daughter, this was definitely not going to work.
We called the front desk to notify them of their mistake, and although quite apologetic, said that this was the time of day that their computer system rebooted and we would either have to take the room or wait until they could use their computers again.
Argh
We opted to wait.
The very sweet front desk woman was able to give us a new room about 45 minutes later, and said she had upgraded us to a bigger, corner room because of the inconvenience of waiting.
Unfortunately, the room was… not the cleanest. Clipped toenails by one of the beds, the sofa smelled of body odor, and worst of all, in what I think was a forgotten room that they must use for meetings when business folks stay here (It had a table for six and a big white board, with pens, etc.) there was a toilet with pee in it.
If it hadn’t been so late we probably would have bailed right then and there, but instead we checked out the next afternoon, as soon as we could gather the energy to go to our next place of lodging.
The other part that sucked, and was not the fault of the hotel were children EVERYWHERE…(my kid was just like «whoa, these kids are obnoxious»), and they were.
They were also impossible to avoid because due to some weird planning, the pool is right next to the elevator.
Nothing says fun like being crammed into an elevator with a bunch of very wet tweens trying to towel snap each other.
Joy

Awful!!! Diamond member and this is the worst $ 200+ hotel I have ever stayed in… I would not pay $ 75 a night… Avoid at all cost! Old, unkept, filthy and in poor condition. Never again!

Like many other Embassy’s in the middle of a renovation, which is good because some parts need a uplift. It was really clean, free parking, nice staff, and next to mall and lots of restaurants.

We spent the last 6 nights at the Embassy Suites Washington Square. We made the trip to combine our vacation with celebrating our 30 year Anniversary. We cannot say enough good things about our stay, the newly remodeled rooms are beautiful and the hospitality specifically from Victor at the front desk, one of the Managers named Patrick as well as Joe & Kelly from Crossroads Restaurant. We will definitely be staying there again and will recommend this hotel to our friends and family who travel to the Portland area.

Great newly renovated room! Bed and pillows comfortable. Quiet and clean. Staff is very nice and helpful. Breakfast is everything you need and want-​delicious!
Had an issue with
reservation but the night manager had it resolved within an hour of check-​in and honored the rate quoted by
.
Will definitely come back!

Older hotel thst is undergoing renovation. My floor was fine and quiet even though it hasn’t been renovated yet. Bed was comfortable and the breakfast us good. Evening reception us standard fare and like other Embassy Suites.
Located next to a mall and restaurants are nearby that gives you choices for shopping and dining. Staying here again next week and looking forward to staying here again

I’m just visiting this hotel, not staying in a suite. The rooms are very large. It has a very nice open center area, see photos. The building is well staffed and there is a restaurant. The pool area is one of the nicest hotel pools, but only 5.5ft deep. The new upside of the building is deceiving and looks like a business pro instead of a hotel which I did not like.

I was here for a Christmas (yes, I said that) party. It was a nice affair. The banquet hall was nice. The service was OK. But seemed to be under staffed at times.
The food was very hit and miss. The glazed chicken was very tasty, but dry. The prime rib, has some good flavor, but tasted like choice rather than prime. The salads were very good. As were the potatoes. We also tried various desserts. The cheese cake was on point, the crème brûlée touch was nice. The tarts were also good. However there was a chocolate thing that tasted like… Well… I’ll leave out the expletives.
All in all it was fun. The venue was nice. If you are planning a large party or event this isn’t a bad choice, however if you are serving food, make sure you try what is being offered to ensure you are getting what you pay for.

Every time I come down to Portland now, this is where I’ll be staying! Technically, this is in Tigard, which is like the Renton to Seattle. Not too far, but not the closest especially during traffic hour. But this hotel is conveniently off the freeway and it’s near 3 other ones I believe.
Anyway, the first time I stay here, I am awed at how big the suites are for just one night! It’s an average of 150−200/night for a huge 2 room suite. I love how big the living room is with the tv so my boyfriend can chill and watch TV while I stay on the big bed and watch girl drama shows on the TV in the bed. That’s not why I come here though, lol. I just love how spacious it is. The bathroom is nice too, clean, and always plenty of towels and soaps if needed. Their customer service is impeccable! Never ever have I ever had any rude service or problems with check out or check-​in either. When I called for a shower cap, they came within 10 minutes. That’s more than I can say about lots of places I’ve been at.
Also, their FREE breakfast… okay… pardon me for never have stayed at a decent hotel with actually good breakfast food! I am a sucker for breakfast sausages and this place tastes good. Their pancakes taste like any other Ihop or Denny’s but their bacon kinda sucks. Way too burnt and over-​cooked. They have their own «make your own omelet» line which is GREAT! It’s a decent omelet and the line goes pretty fast. They also have tons of fruit and cereal options, lots of yogurts, drinks (milk, coffee, juice, water, etc). And you can take it to your room if you want, which I love, because it does get busy. Usually the free breakfast is from 6 – 10 or 7 – 10 on weekends I believe.
I love this location because it’s close to everything! Food, restaurants, the mall, target, coffee, alcohol, gas station junk food, grocery outlet, tobacco stores, you name it! Pretty safe and huge parking lot, although when I went my most recent time, it was so booked every single parking spot was almost taken! But they do have additional lots across the street, so that’s good. Anyways, they’re clean, really fast and super nice! Love coming to this hotel. Probably my favorite hotel-​chain gang!

It’s the small things that make for a great hotel. In this case, there are a lot of small things that make this hotel worth the price you pay:
1. Hot breakfast each morning from 7:30 — 9:30 am, including a made-​to-​order omelette (actually is signature for all Embassy Suites hotels). The chefs I had each morning were very accommodating — willing to make whatever you ask for, as long as the ingredients are all right there!
2. Cocktail hour from 5:30 — 7:30 every night. Includes little snacks, like nachos, warm pretzels, veggies and dip, etc. The snacks vary each night.
3. Two free bottles of water in your room. Room also comes with fridge and microwave.
4. Free Internet. I can’t believe the places that still make you pay for it!
5. Free parking.
6. There is a Target right behind the hotel. You can even walk to it. Dutch Brothers coffee is also right across the street. Mall within walking distance too!
7. Business center offers free printing. No need to go to FedEx Kinko’s.
8. Very friendly staff. Their chief engineer Chris even stopped us while we were having breakfast to ask how our stay was. He also gave is great tips of places to visit in the area. When I checked in, the guy who checked me in even offered me a lower room rate than what I had booked — SO nice!!! I wish I remembered his name — he was tall and was working the night of 6÷9÷14.
9. Very clean suite :)
I will definitely come back here if I’m in the Portland area. For sure, I am hooked on staying at Embassy Suites hotels whenever I am away!

Nice layout of the hotel. The complimentary breakfast is served in their open atrium smack in the middle of the hotel. All the suites surround the atrium area. It kind of reminded me of a hotel we stayed at in Hawaii because of it’s garden greenery tropical look.
Our suite was quite nice. We had our mini fridge! There was also a coffeemaker and microwave. The living room area with couch, television, and tables was okay. It could get noisy though because you hear people when they walk by your room. Fortunately, the bedroom was set up away from all the noise. We had two nights of peaceful rest in the comfy bed.
The staff was good, and all of the employees in the dining area were very friendly. The evening reception which offered drinks and snacks was fun to attend. The free breakfast was better than the competition. My favorite part of their breakfast offerings is their omelette station. The gentleman who manned the station both days we were here was awesome! He made terrific omelettes! The only downside of the breakfast is that they do not have yummy baked goods. The muffins and donuts were a disappointment.
I would stay here again. It is very close to Portland. Good accommodations. Reasonable rates. Free parking. Nice staff. Good job Embassy Suites in Tigard, OR