Hertz Rent A Car

On our honeymoon… Picked up one dirty car at the Portland location. Customer service referred us to this location saying the manager would take car of us. She chose to
Charge us an extra $ 10 per day for another dirty car… And wouldn’t let us use a coupon for the difference… worst customer service ever.

Called 3 times let it ring 6−8times nobody picked up. Checked online open til 1pm on Saturday. Drove to store as my rental’s air pressure light continues to go on and off and I wanted to switch out my car for an intermediate size. Get to store at 12:15 people are locking up; hand written sign on door be back in 15minutes. And Saturday hours on door have been changed to closed at 12. I asked the guy what to do about the tire pressure light he said «there is a meineke right behind you they can help you out.» And then turned around and walked away. Horrible customer service! It is a good thing the insurance company is paying for my rental car. I will never personally rent a car from Hertz again.

Hands down the worst rental company AND corresponding location in the history of car rentals. I had a rental that was covered through my insurance company. I used two cars over the course of three weeks. They ALWAYS say they will call and never do. They never called to confirm my car was in and never called to tell me my replacement was in. It was like babysitting a bunch of kindergarteners. I had to almost grab their hand and force them to do a walk thru to assess any previous damage from other drivers before taking possession of both cars. The whole thing just seemed shady from start to finish. You would expect this from a cut rate regional car rental company, but not a national chain.
When I rented the second one the contract stated the retail daily fare which was $ 30 higher than the rate the insurance company receives. At the time I was told not to worry about it and it would be corrected. When I turned it in I got the same story. They said they would call when the bill finalizes before it charges so I can approve it. Long story short, they never called and I saw a charge for $ 270 more than what should have been charged. I called them and they said they corrected it and the refund would be processed. When I asked for a receipt showing the updated charge I was told that, since the rental was closed, there was no receipt to print and they couldn’t even do a screen shot.
At this point I am still waiting for my $ 270.00 and couldn’t be more dissatisfied. I travel a lot and use plenty of rental cars. Because of this experience I will NEVER use Hertz again and will be sure to tell my story to whoever will listen. This company is broken. The employees don’t care about anything or anyone.
If the world is burning and this Hertz location on 99 is the only rental company left on the planet and this location is the only one that rents cars, I would just walk. It’s just not worth the hassle.
Two months later I still don’t have my refund. The local office said it has been soooo long that they don’t have a record for my rental and gave me an 800 number. The people at this number were condescending and rude and I called them twice hoping I would get someone less rude. They refused to look at the details and told me to call State Farm. State Farm laughed and said they have no idea why they had me call them. When I called Hertz the second time she just said «hang on» in mid-​sentence, put me on hold and transferred me to another person, the State Farm liaison. She actually pulled up the contracts they whey the other people should have and was finally able to correct the situation, I THINK. I haven’t seen the refund yet so this will be updated again.
Either way, why would I EVER rent from a company who has treated me this way after giving them the business of an 18 day rental?!

I got a call from Hertz on the morning of my trip. They told me the van that I had rented more than three weeks earlier was on its way up from Eugene and would be an hour late. OK, annoying, but not bad if it wasn’t any later than that. I was traveling up to Seattle that day and wanted to get started early enough to beat their rush hour.
The van arrived in the window they gave me and they turned it over to me quickly. Perhaps too quickly. They told me as I walked to the van that the low pressure light was on but they had filled up the tires and assured me everything was fine. They said the light would go out after a couple of miles.
We were all packed up so I drove home, loaded up the family (5 people total) and our stuff and headed to Seattle. We got all the way there just fine, although the low pressure light never went off. I just assumed that the gauge was faulty since Hertz told me they had checked everything out. However, a couple nights later the valet desk at the hotel called me to tell me the tire was flat. I called Hertz for assistance and they offered to send someone out to put the spare on for $ 80. They said the charge would «probably» be refunded at the desk. Rather than counting on Hertz’ promise I called AAA.
Hertz did not recommend driving back to Portland on the spare so I had to swap vehicles. Naturally the only thing open late Saturday night was at SeaTac. I called Hertz back to arrange the exchange, and at first the second guy I talked to told me that the SeaTac location was closed. This after the first lady told me it was a 24 hour location. I asked him how that was possible since the first rep told me it was a 24 hour location, so he called them back. He told me they had 19 vehicles of a similar class available. I tried to reach their office directly but just got a flurry of automated menus. So after AAA put the spare on (thanks AAA!) I drove to SeaTac, hoping that they actually had vans available.
I got there around midnight to find a short line, amazingly. Chris, the guy behind the desk, was patient as he tried to find me a new vehicle. I wound up having to pay to upgrade to a similar class vehicle in order to accommodate all the people and stuff in my party. I chose not to argue with Chris about that and he sent me on my way.
Upon returning to this Tigard location they 1) didn’t offer any accommodation for the risk they put my family in, only offering a half-​hearted apology. 2) they were going to charge me for the gas, even though they originally told me bringing the vehicle back with ¹⁄₃ tank was fine (I wound up driving down the street and filling it up to save over $ 90 in exorbitant gas fees), 3) they charged me for the upgrade for all 4 nights rather than just the time I had the new vehicle. I had to bring this up after reviewing the bill and get them to refund me the extra charge.
In short: terrible service (other than Chris at SeaTac), no concern for their drivers safety, no sense of personal pride or accomplishment, and terrible vehicles. I will NEVER rent Hertz again.

Made a reservation ²⁄₃ weeks prior to my trip I showed up on time the staff was clearly miss managed! A lady and her daughter walk in without a reservation and get a car and walk out the door here I am a hour later still with no car… I’m a little frustrated to say the least! They say that they don’t have enough cars for all there reservation. No manager or PIC around the 2 employees here keep asking each other how to do things. I don’t blame the employees I DO blame the management! Talk about leaving your staff out to hang! Not happy!

Horrible customer service. Worst rental experience! I called 2 days before my reservation pick up, which was booked 3 months in advance for a very important work trip. I called 2 days ahead to assure that they had the car, then again the day before pick up. They called me at 7:20am, 30 mins before my arrival to tell me that had NO cars available. They ruined my work trip, cost me money and they didn’t care one bit! I will NEVER use Hertz again. Thank goodness Enterprise in Salem, Oregon saved my day and work trip!

Worst customer service experience yet. I had a reservation for 1:00 PM and was told there were no cars and I had to wait. When I would ask WHEN, agent Kelly would answer «We have no cars.» It was as if I was asking for a slurpee. Kelly didn’t even care that my day and ultimately lots of money was put into making this schedule. She laughed and said «Oh well, it’s summer.» Get real. I ended up renting a car at the HIllsboro Airport which was also a nightmare. Put it this way — watch out for «cleaning fee.»
$ 25.00 dollars a day and a $ 150.00 cleaning fee. Complete graft.

I should have read Unilocal first. The deal for $ 25 a day turned out no so much a deal when they had no cars. It was not just me, but 8 others before me. They did not seem too bothered and by reading the other Unilocal reviews seems that this is pretty standard for this location.

wow, I have never had such a bad experience with a car rental before. I signed up about 2 weeks ago for a car and to be picked up at 10am. I called about 2 days before my reservation to verify it and that the pick up time would indeed be 10 am. I was reassured that it was. I received a phone call at just prior to 10 saying that my car had not been dropped off yet, but that they were expecting no more than an hour delay in my pick up, reassuring me that I was the next person to be picked up. I called just before 11 and they said that the car had still not been dropped off, and that they had absolutely no cars on their lot. I had a meeting in a town about 45 min away at noon. There is no way that I will be able to make the meeting, and I am still here waiting for them to call to say they will come and pick me up. So frustrated!

Worst rental experience ever. Rented through Hotwire. Called several days ahead to assure that they had the reservation and settled on a pick up time at 9:30. Arrived and there was no car & was told they didn’t know when they would have it. Finally received a call back at 2pm — when told I couldn’t get there for at least 2 h, they agreed to hold it for 2 h — but no longer. If I find another car in the meantime forget it.
Costumer services sucks.

We had a great experience with our Hertz rental. There were no issues with the car or reservations, but what makes this a 5 star review is the customer service.
The pick up location closes at 6pm. We were stuck in traffic and weren’t going to make it in time so we called the store to let them know we were on our way. We didn’t arrive until 6:30pm. Luckily, we saw a Hertz employee, Florian Aarts, in the parking lot on his way out. He very kindly re-​opened the store so we can pick up our car.
He saved our vacation and we will definitely rent from Hertz again because of him!

Hertz has always been my preferred rental car company until now. I rented a car from them last February (it is now close to the end of June). I added the insurance coverage they offered, but let them know I wanted to check with my insurance to see if I was covered through them. Hertz said that would be fine but that I would need to bring the car back in and have another walk around inspection done on the car and pay for the coverage for the days I used it up until the re-​inspection. I told them that would be just fine. I went home, checked with my insurance right away and I was, indeed, covered. I went that very same day and had the re-​inspection done at Hertz and reviewed with them the amount they would be reimbursing me for the coverage charged to my credit card that would not be used any longer. I was told the reimbursement would show up on my credit card in about 3 weeks. After four weeks went by, I called the manager at the renting location and asked why the reimbursement had not showed up on my credit card. The manager sounded confused and uninformed (wrote his name down at that time) and so I had to give him all of the information to find me in his system. I relayed the reason for the reimbursement and he said he would make sure it got taken care of. I waited two weeks and heard nothing, so I called back and asked for the same manager. He, again, had no idea who I was or what I was talking about, so again I relayed all of my rental agreement information and the reason for the reimbursement. He said he would check in to it. Two more weeks went by. I called the same manager again and again he did not remember who I was or what the issue was. I explained it to him all again. He said that he would check with the regional office to see what the problem was. One week went by and I called again. …same manager …same response of not remembering who I was or what my issue was. He put me on hold and talked with the regional office. They told him that the person who writes the checks was on vacation. This information was relayed to me. I asked the manager to please call me once he hears back from the person on vacation. Two weeks go by and nothing… I called the manager back and said that a client should never have to follow up the way I have been doing. I called the corporate office and got the name and number of the regional rep over Washington, Oregon, and part of California (I think). I told him how inept one of his local managers had been and that I needed him to make sure this gets followed up on and put back on my credit card. I informed him that I did not appreciate the unprofessional practices of Hertz employees which lead to me having to pay the interest on my remaining Hertz, unreimbursed balance each month. He said that he would definitely look into it and make sure it got taken care of. Two weeks go by and still nothing has happened. I called the corporate headquarters customer service again and they said that they would make sure it gets taken care of. It is now close to the end of June and finally it has been credited to my account!!!

Poor customer service — not helpful. Made my reservation but the vehicle was not available at the reservation time. I was being transferred and used three different vehicle, even going to Downtown office and finally get my reserved vehicle.