Nordstrom

Leanne at the Bobbi Brown counter was amazing and my make-​up looked great for my event. Thanks for making the process painless and making me look and feel great!

I had a negative experience with a condescending employee at the perfume counter a while back. I was serious about finding a scent I would LOVE because I’m very picky about perfume. I like unique scents that aren’t really name-​able, and I dislike florals, overly fruity scents, musk, and a few other notes.
The man working at the perfume counter showed us a line of perfumes he was representing, and I wasn’t interested in spending over $ 250 for a perfume that smelled like something I would have worn as a 13 year old. Just too fruity and simple for me. I said it was probably out of my price range, and he told me… get ready, I’m not making this up… to «Ask daddy,» or «Save up your babysitting money!»
OH MY.
Of course at the time, my friends and I laughed it off and continued to sample scents, but is that not one if the most rude, patronizing things a customer could possibly hear? Just thinking about it still shocks me. I’m an adult with a full time job, and he spoke to me as though I was a child. Even if I looked young, there’s no excuse for that.
I ended up liking a Chanel perfume quite a bit, and ended up purchasing at Macy’s instead. And I have repurchased the same perfume at a different Nordstrom as well.

Two stories of fun shopping to have here at the Washington Square location. The departments have good service. Dressing rooms are clean. The ladies in the workout department are very helpful with sizing and picking out fun new looks for the season. The discounts are not as good as Macy’s in general but they have some good yearly sales. The shoe section here is great! They offer a nice variety from leisure and workout to more out-​on-​the town look.
The café upstairs is a nice stop for a quick lunch or a coffee to keep you going on your shopping spree. Make sure you check out the lingerie section. They have some lovely patterned night gowns and robes that will have your jaw dropping. They always have something fun and new.
Go for the sales when they happen if you want to get any deals. Weekends can be a bit busy as well. I recommend a week day if you can go then.

This is one of my favorite Nordies to visit. All of the associates have been friendly and helpful the many times I’ve visited. This last time I came in to the store I was looking for a pair of shoes for my cousin’s wedding. The young woman who helped me was so patient as I tried on several pairs of shoes to pick the perfect pair. She didn’t rush me and was truly lovely! My friend had several items hemmed and the alterations person was also very patient and helpful. She even stayed past her off-​shift time to finish the last couple of items. This was truly exemplary! This store was all around stellar!

Kahn at the MAC counter is amazing! Truly a make up ARTIST, you can tell he genuinely loves what he does. Brought my boyfriend’s daughter in for her first makeover and he was very thoughtful, enthusiastic and created a great everyday look for her to do at home. He wasn’t rushed or pushy and made for a great experience all in all. Thank you Kahn!

Jim Bonomo in Men’s Clothing (suits) never fails to provide a professional, friendly, and efficient experience. He is definitely ‘top-​of-​game’ in this industry. For example, last year, with a very short timeline I came in to see Jim. I needed several items for a work related trip. Jim asked about the event, the setting, dress code, etc. Then he said «I’ve got this, give me a few minutes.» Within 45 minutes he had the items selected, alterations noted, and I was on my way. Everything was perfect. Today was another great trip to see Jim. It was fast, friendly, and I once again came away with exactly what I needed. I highly recommend Jim Bonomo at Nordstrom Washington Square. Check him out, you will not be disappointed.

James Pierce in men’s suiting is the man. Impeccable-​eyed, and sharp-​witted. A salesman’s salesman. He looked at my build and instantly guessed my suit size and the type of cut I need. Unfortuantely, it’s too early for spring and summer shopping yet, but I will be back for him for my seasonal suits.

I’m not a Nordstrom person, but I have bought a few gifts here so the person has the option to return.
I wanted to point out the Washington Square staff was really helpful during a recent purchase I made. I was in the women’s Department shopping for something I knew nothing about. I must withhold this information in the event the girlfriend is reading this (ie her Birthday present).
The girls who helped me were extremely helpful in getting me the right item. They also provided some tips on taking care of the item to pass along.
Yes this place is expensive. No I will not be an avid shopper here. However, the customer service was exceptional and I know the GF can take back the gift if she chooses to and there will be no hassle.
So, Thank you!
Sincerely,
Clueless Boyfriend Shopping for Designer Stuff He Knows Nothing About

I went to Norsdstrom last weekend with my daughter into the bra department for a fitting. The person that helped us was wonderful! She did such a great job, she helped find the perfect fit for my daughter, I believe the salesperson’s name was Molly. Thank you for your help. I don’t mind paying higher prices for such quality service and products.

This is for Ashli K at the Mac counter at Nordstroms.
She has unbelievable talent! Originally i was just going to stop by to pick up my Industry eyeliner and call it a day, but Ashli was nice enough to sat me down to do my make up. I just finished with a hike at punchbowl and was feeling gross so this was just going to be a quick in and out trip. Needless to say I was there for almost 2 hours having a great time and learning about the techniques I been trying to master on youtube for years but could never got it down. Ashli was patient enough to teach me how to how to easily duplicate it, she also listened to my needs of finding the right make up for me for that everyday look without being too «cakey» and more of a natural look. She colored match me perfectly and worked with my budget. Without a doubt I couldn’t resist asking for her business card, from now on whenever I’m in town from seattle visiting my parents in oregon I will def make a appointment with her.
I am inloveeee with my new make up routine all thanks to Ashli and looking forward to continue shopping with her for ALL of my make up needs from now on. :)

I am a loyal shopper for so many reasons. Their customer service is above and beyond what anyone would expect, and I will always be loyal because of that. I consistently return products that I change my mind about or bought the wrong size, and they always help me, no questions asked. Their personal shopping service is super helpful, and the salespeople are so knowledgeable about the whole store. (Amanda B in Point of View is the very best!!!)
Yes, the clothes are more expensive here, but you get what you pay for: sweaters, coats, and pants that last year after year; heels I’ve worn to work for 8 years; bags that last. Their selection of jeans is amazing.
The café is great — they do a fabulous job tending to kids and making the store friendly for moms to shop.
BEST EVER spot for breastfeeding mamas — private nursing room in the restrooms is a lifesaver during those first few months when you feel like you can’t leave your house with your baby.
Can’t say enough positive things about Nordstrom! The Washington Square location is one of their best.

What’s NOT to like about Nordstrom… ok the prices… I get that. BUT,
Here is why I am a fan;
*Selective buyers (only nordstrom exclusive)
*Unique clothes lines and Shoes
*Attention to Detail
*Return Policy (second to none)
*Customer Service
*Rewards program that is just Genius Marketing
*Consistency
*Cologne’s that NO one else carries
*If an item is not in their store, they will ship it to you free of cost.
Sometimes you get what you pay for in Quality and Service.

This Nordstrom does offer a nice selection of quality items and I especially like their large cosmetics section. Just don’t expect to be treated well unless you ‘look’ wealthy or make it known that you plan on dropping a ton of money on something. In fact, you can pretty much count on being ignored or looked down on. After shopping at this store multiple times, I can say with authority that the clerks are the snottiest I’ve ever encountered *anywhere* (and I’ve shopped at some of the best stores in the U.S. and around the world). Regardless of whether you’re buying a $ 15 lipstick or $ 1,500 dress, every customer should be offered the same level of service.
For a high end store, I also think it’s extremely tacky that they’re pushing a new debit card service on customers. I once had a clerk practically beg me to sign up, it was very awkward. In short.. .I shop here because they have the best selection but I know now what to expect and walk in ready to be treated with indifference.
I can think of only a few positive experiences here. .. the Guerlain, Dior and Chanel counter– kudos to those pros for being genuinely nice and helpful!
As a side note — I wish Portland had a family owned department store, like Hall’s in Kansas City, Miss Jackson’s in Tulsa, etc. — such enjoyable shopping experiences.

Walked in with the intention of spending quite a bit on a pair of heels, but instead of being helped like you would in a regular shoe store, I had four associates watch me walk around and not say a word to me, even when I was seriously considering a pair of $ 150 heels. I know I look young and I may not be wearing $ 200 jeans, but the least you can do is ask if I would like to see any sizes. They definitely didn’t get my business and won’t ever again.

I’ve been a long time Nordstrom shopper. The Washington Square store is by far one of the most quality Nordstrom’s I’ve shopped at.
Each department has some of the most amazing personal shoppers. Rachel S. in TBD always finds me exactly what I didn’t know I was looking for. Evy in Lingeire is personable and helps get you into the perfect fitting bra. That will look and fit amazingly. All the ladies at the Kate Sommerville counter get an A+!
If you’re looking for an experience that worth the money, you must visit the Nordstrom at Washington Square.

Awesome service…
Awesome return policy…
Great inventory
Not so great prices (–1 star)
The wash square store is beyond clean and very well kept. You definitely know when you are inside of a Nordstrom store. They take great care of you from start to fininsh.

Got a quick bite at the Nordstrom Café on Saturday 2÷7÷15. Very friendly staff.
Got:
Chicken Noodle soup — bit bellow average
Short rib sandwich — great
Chicken Alfredo — great
Local Blackberry cobbler — awesome
Whole thing costed $ 40 plus $ 7 tip = great quick bite.
Went to Cheesecake Factory before I came to the Nordstrom Café and the Cheesecake Factory had a waiting time of 65 – 75′, definitely didn’t had a time for that so searched Unilocal for quick bite and found Nordstrom café and not disappointed.
If you are waiting in line to get Cheesecake Factory at this mall then forget the Cheesecake Factory and go and enjoy the food at the Nordstrom Café. Café was busy but not a long line.
Do not forget to order local pastries, I tried Berry Cobbler and it was good.

I was visiting from a different state (for the sales tax) and generally Nordstrom always has the best customer service. Especially in Seattle at the flagship they’re always incredible service. At this Nordstrom, I was treated in the shoe department with being ignored and when I finally flagged down a sales associate, she was less than friendly and seemed to only be making conversation with me because I had flagged her down. I ended up wanting to buy the shoes anyways but her and her coworker were not helpful and very unprofessional when ringing us up.
Perhaps this is just a single occurrence of bad service here but this is just what happened when I went there. It’s rather unfortunate. I expected so much better especially since this Nordstrom was gorgeous and had a wide variety of products.

BIG disappointment yet again. First time I went here I had to get someone to help me in the high end jeans section. Sales clerk had the worst attitude. so I left. I noticed this past weekend they had a big sale. I needed some new boots. I went to the clearance section and found a pair I wanted to try. Now finding someone to go in the back to find the shoes partner was a task. But I did find a nice young lady that went to find it for me. I asked if the sign was correct with the extra % off. She said yes. So I went to the register to buy them. and what do you know. the price was not part of the extra % off. Even though the sign said this and she verified it.
No help… so again I left empty handed. I won’t be back. I get better deals and prices at the rack.

This Nordstrom has by far the best inventory of the Portland area stores. I’ve quit going downtown or the other locations because its just disappointing after the Washington Sq. experience.
I’ve been shopping with Summer in TBD, who is a wonderful personal shopper for a few years now. She is lovely, down to earth, and has a great understanding of what works well for the individual costumer’s style, and budget.
The cosmetic Manager Stephanie really knows her stuff, and is also a delightful young woman.