PODS

Everything was great, Marilyn setting me up and the 2 drivers were very nice, until 1÷12÷16. I was supposed to be billed for last pickup $ 69.95 but instead $ 254.84. This is $ 184.89 over. I called 1÷12÷16 waited on hold for over 30 minutes spoke with an agent about the problem got disconnected, called back on hold for 20 minutes and hung up. You would think she would call back since all my info is in front of her and the fact I’ve been over charged due to the new computer systems… nope. Called 1÷13÷16 on hold over 30 minutes, explained to the agent what happened and did the last person process my refund… no. He states he will process my refund and sounded like he was confused. When I ask how long will it take for my refund, «oh a long time» I asked what does that mean oh a couple of days. Waited and no refund and I call back 1÷19÷16 over 30 minute hold and I got Sue she apologized and apologized but my refund was never processed. She got a manager and he processed my refund and I asked how long 3 – 5 days. On 1÷20÷16 I checked my checking account and there’s a refund but $ 10.00 short, really $ 174.89. I told myself I will call later. Well today looking at my checking account there is a pending charge for $ 184.89 are you kidding me. As I type this I’ve been on hold for 52 minutes and the hold message states they are aware of billing and will insure errors will be corrected check back in 24 – 48 hours and also just received an email that my account has been over charged. I never post reviews because I understand things happen but this is to much! This is unacceptable and PODS billing problems are playing with mine and everyone else money that is used for bills, etc…
Very annoyed!

Easy to use and loved packing at my own pace. Website was a little frustrating with scheduling and pricing however when I called in staff was very helpful. I would definitely use in the future.

This was my first POD experience. I am so glad that I went with them over a traditional storage unit. I had to move in with friends in August and was unsure for how long. This allowed me to not worry (although it was weird thinking about all of my things being stored somewhere without immediate access) about length and unloading and reloading a storage unit. I hired movers to load it up and when it was delivered back hired movers to unload. All drivers were super professional and presentable as well. The only gripe I would have is delivery times and room needed to drop and pick up the POD. I didn’t get my delivery times and had to call myself on both occasions as it was not on the website either. I was told that I didn’t have to be present at pick up or drop off. However, in speaking with the drivers they asked me to be present. Make sure you have plenty of room to allow for pick up and drop off.

I used PODs moving from Florida to Baltimore. Customer service and billing is a nightmare. They charge when they are not supposed to charge. They put erroneous dates in their system and then try to blame it on the customer. Promises are never kept. Terrible experience. My son works for a moving company who recommends them all the time, he will never recommend again and neither will I.

We couldn’t be happier with our PODs experience. We had the floors in our 3 bedroom house refinished and needed more then our basement and garage to store everything. I called around and got a few quotes. Pods was the best choice for our needs. Their price quote was straight forward. They detailed the price including the delivery, pick up, monthly fee and taxes. No surprises.
The delivery process was much better than I anticipated. I actually called on Saturday afternoon and my Pod was delivered that Monday late morning. The driver was personable and professional. He called before arriving, surveyed the placement spot in our driveway and dropped it in place. The pickup process was even easier. He called for pick up, I asked if I needed to be there he said it wasn’t necessary so I stayed at work. It was great coming home from work to an empty driveway. With the exception of a tire print in the grass, you couldn’t even tell the pod had been there.

Don’t do it! Don’t even think about it!
I had some time in between houses and didn’t want to move 2x. Let’s rent a POD. Bad idea. The drop off was fine. The pick up was fine. The drop off to the new house– not so good. They placed it at the wrong house, 5 houses away, uphill. They refused to move it. Would only move it for $ 108 (that I pay). I called everyone– marketing, corporate, Better Business Bureau. Nothing. When your service is so bad and you have so many unhappy customers, what’s one more?
Pick up: horrible. They kept threatening to charge me for another month another permit. was closed on a thursday. could not pick it up due to it being a one-​way street. the driver calling me was rude.
This has been a nightmare. It would have been cheaper and less stress to move 2x. Don’t do it. Go with another company. Don’t think for a second your experience will be any better!

I had a pod delivered to my home on 5÷29÷2013. I paid $ 199 + tax for one month, which would have been 6÷29÷2013, and an additional fee for a month of storage since I wouldn’t be settling on the new house for a while. On 6÷5÷2013, I knew when settlement would be and I scheduled the redelivery of the pod for that day, 6÷28÷2013. I wanted to have it picked up and returned to pods on 6÷29÷2013, which was a Saturday, but I found out that they don’t do pickup or delivery on weekends. That would have been nice to know up front but I figured that I had paid for use of the pod through 6÷29÷2013, if it happened to fall on a day that they don’t work, it should be on them to just pick it up on the next available business day. Unfortunately, almost a month out, 7÷1÷2013 and 7÷2÷2013 weren’t available either. So, I picked the next available date, 7÷3÷2013.
This morning, 7÷1÷2013, my wife noticed we’d been charged for another month. I called pods to ask for a refund because they’d obviously just made a little mistake. The woman on the phone told me that I was liable for an extra month because the pod wasn’t returned on 6÷29÷2013. I asked her if they pickup on Saturdays and she said no. Then I said, «So I was charged for a month but really could not have kept the pod for a month.» She said that, as long as I had it picked up on 6÷29÷2013, I would not have been responsible. So that’s when I let her in on the secret about 6÷29÷2013 being a Saturday. She seemed surprised but still hadn’t put the whole thing together (not that bright). So again I said, «So I was charged for a month but really could not have kept the pod for a month.» I smelled her brain cooking through the phone at this point as she finally realized and admitted that yes, since they don’t pickup on 6÷29÷2013, I could not possibly have had the pod for a full month without being charged for two. Still though, it made no difference to her. Logic and reasoning have no place in the pods call center. I ended that call and called back only to be told that my call would have to be reviewed before any decisions could be made. I asked to speak with someone who could provide me with an answer now. He said there was no one who could do that. So I hung up and called again. This time, the woman who answered called the «local manager» who she said will give me a call back.
I combed through the rental agreement, which I have a copy of, and found no mention of Saturdays or weekends. This leads me to believe that I should not actually be responsible for the extra month. If you rent something to someone for a month, you can’t charge them for another month because you just don’t feel like taking it back the day it’s due. Needless to say, I’m furious right now and waiting for a call back.

I will NEVER consider using PODS again.
Once they take your credit card information for payment, good luck getting a hold of anyone. Their customer service is AWFUL… the absolute worst.
They made a huge mistake, and later CHARGED me for it! I did, however receive a very half-​hearted email from Dawafina Maclaryn, Universal Customer Service Representative, PODS Enterprises, Inc., 5585 Rio Vista Drive | Clearwater, FL 33 760. She essentially tried to blame me for their several mistakes, and offered no consolation for the money that I wasted on their service, whatsoever.
Never in my life have I felt more out of touch with an organization… All phone calls are automated, all emails go through their website.
I am regretful for the EXTREME levels of dissatisfaction the PODS organization provided with me, and caused six hours in the midst of a very stressful move to be completely wasted.
If you are moving, and live in a city, rent a UHaul. Do not choose this company. They are unprofessional in every sense of the word.

Had a pod full in storage. I needed it for a Sunday and I hired crew. I called PODS 4 days prior to have it delivered and they told me it was going to be a week. This company sucks! Be aware!

we had our storage container picked up in dc & delivered to our new home in baltimore. the initial delivery of the empty container & pick up went smoothly. when it was delivered to our new house, the driver put it on our extremely steep driveway, even though we specified we wanted it on the street. The POD was parked so poorly that it wabbled on the driveway with a 3−5″ gap on one end. When it was emptied, it was so unstable it felt like it was going to tip.
When i called customer service, they said no one would come and collect it early & that we’d have to wait 5 days. when i conveyed the safety risk the operator told me to keep an eye on my kids– are you fucking kidding me!!! that was genuinely her answer when i expressed concern regarding the rocking POD. i asked what to do in the case of injury of tipping. again, the operator had no answer, even when consulting with her manager.
Not only will I never use them again, but I am filling a complaint with the BBB.
super unsafe delivery & poor customer service.