Professional Vision

Just stopped in for a adjustment. Did not purchase glasses from them. Went out of there way to help me. Great customer service
Hard to find complimentary service like that.
Will go back to them when I need my next pair

I had an emergency and needed to see an eye doctor… that day. Right away. I managed to get glass and paint in my eye. I called Professional Vision (mind you I was crying cause I was in a decent amount of pain) and the receptionist said «Just get here and we will take care of you». And that is exactly what they did. Dr. Setren was amazing. Kind and gentle during my ordeal. The staff was so nice they even started to clean the paint from my hair and face as I waited to for my chart to be «discharged». I would never go anywhere else for eye care.

I moved to Baltimore 2 years ago but hadn’t found a new eye doctor in the area until this week. After reading such great reviews on Unilocal I decided to make an appointment with Professional Vision.
I walked in and was greeted immediately by the staff. I was taken into the back room for preliminary testing before seeing the doctor. The staff was really great about explaining each step and what I would be doing next.
When it was time to see Dr. Setren I was shown to his office which doubled as an exam room. I found it really strange to have my vision tested while large photos of families hung on the wall. Also, there were multiple tests done to learn about my vision and in between each test I was asked to go back to the waiting area and sit. I was not a fan of this. I was asked to move around at least 6 or 7 times in a 45 minute period. Why couldn’t I have just stayed in the exam chair each time?
Dr.Setren was great and recommended products based on my needs. I appreciated that he took the time to explain why he was suggesting certain products.
Overall, the experience was good and I enjoyed the staff more than anything!

This place is the worst. I went in for an eye exam and a new pair of glasses. The eye exam went great. But the glasses not so much. They sent the glasses to another place to get the lenses made and fitted, and they said it would take 10 days. It’s now been one month, and they still have not sent my glasses. On top of that, I paid for anti-​reflective coating, and instead of giving me the anti-​reflective coating that I paid for, they are giving me some other type of coating. DO NOT GO HERE. They say it takes 10 days to get your new glasses, but plan on waiting for at least a month. This is just unacceptable I am extremely unhappy with their service.

This is a very professional office. Dr Setrin did an excellent job at fitting my RGP contacts and I am very happy.

Just got glasses for the first time last year and am seeing Dr. Brannan here. She is super nice and I feel totally comfortable with her and all of the staff here. The atmosphere is also great.
Went again yesterday for my second ever eye exam and they just got a new state-​of-​the-​art piece of equipment that is supposed to give you an HD lens prescription… I wanna see in HD! It is supposed to give you a more precise prescription, but of course the Dr. has to still give you an exam.
They offered another exam from another huge machine, but she told me it was not covered by my insurance and would be an additional $ 30… I definitely said no, but I am very happy that they gave me the option AND told me how much it would cost me. I hate when Drs. nickle and dime you.
I like how they are on top of the new technology, I definitely recommend this place.
Only complaint is they definitely have it worked in to their exam schedule to have you look over their lenses to get you to buy from them. I looked while I was waiting for the Dr. the first time, then they told me to go look at them mid-​exam… umm no? I told her straight up I wasn’t buying any, I don’t think they are used to that.

I can’t add much beyond what’s already been said. Dr. Brannan was friendly, helpful, and thorough. The staff were so nice, and they helped my wife and I pick out great glasses from their excellent selection. I highly recommend them without reservation!

I selected Professional Vision by researching eye care providers that were in-​network for both my and my husband’s insurance. I had three or so options, and PV was the one that could give us appointments during off hours without having to schedule us several weeks down the line. They have reasonable availability for people who work full time, which is appreciated.
I made back to back appointments for myself and my husband, and we were both welcomed into our exams promptly. The exam was efficient and thorough, and the doctor explained my needs thoroughly. Previously I had been told that I only needed glasses for reading/​computer work, but I was encouraged to wear my glasses more often with an updated prescription. They also discussed switching from standard to daily contacts with my husband, explaining the cost differences and other benefits.
My husband was still picking glasses when I came out of my exam, and with the help of a staff member he’d narrowed his options down to two or three frames. I began looking for my own frames and also had the assistance of not one but two staff members. They were patient while I tried on nearly every single plastic frame in their very wide selection, and finally was able to narrow my choices down. They happily priced three different pairs for me before I made a final choice.
Mine frames did take longer than anticipated to come in, as there was apparently some delay at the lab, but they did keep me informed as to the cause and how long they would be. When I did ultimately pick them up, I found the prescription was miles better than my previous prescription, to the point where I never elect not to wear them, whereas previous prescriptions had never been that helpful. They also took my old frames, which I still love, and had them set with my new prescription, for a very reasonable price, despite that the frame is no longer «current» and the lab had to custom cut the lenses.
All in all I’m extremely happy with their service, their professionalism, their selection and their helpfulness. I’ve been getting eye exams in the Baltimore area for nearly ten years and have never felt motivated to return to the same facility twice, but I will certainly be an ongoing patient and customer at Professional Vision for as long as I live in the area.

Great service & a large variety of top-​name glasses.

Sarah is the best optician here! She provides exceptional service and will do anything for the customer! I have had a few pairs of glasses done here and will never go anywhere else.

I have been frequenting Professional Vision since I was a child (I started out at the Ellicott City location) and moved to the Towson location as an adult. My parents still utilize the Ellicott City location. Dr. Setren still has records of my vision testing from when I was a teenager. I was very pleased at their new location, very close to my home with plenty of free parking. I have severe nearsightedness which seems to excite the optometrists treating me along with astigmatism. They refer to myself and my father as some of the patients with the most challenging vision problems. They have state of the art machines that nearly pinpoint the type of lenses I need. Then the optometrist spends time checking out which lenses to prescribe.
The staff are helpful and always select nice frames. They talked me out of buying Coach frames (my mother has a pair) and recommended KLiiK frames, which are more durable. My mother has very mild farsightedness so she does not require sturdy frames. The optometrists keep themselves up to date with the most comfortable and durable contact lenses. They give «goody bags» of free contact cleaning kits after each contact lenses purchase.
The costs are higher than chain vision centers. However, when I tried to save money by visiting chain centers, the optometrists messed up my prescription which caused severe headaches and caused my vision to worsen further. I had to return to Professional Vision to get my prescription fixed, causing an attempt to save money into more money spent and weeks of headaches and poor vision.

I’ve been very happy with Professional Vision for several years. I normally see Dr. Setren who is thorough. I have also seen Dr. Barnstein when experiencing problems with contacts and he was extrememly helful and able to solve my issue. I wear both contacts and glasses and have been happy with all of the above. Any time I’ve had an issue it has been resolved to my satisfaction. I think the office staff is friendly and helpful. Angelina at the Timonium office is particularly awesome when it comes to picking out frames. They have a great selection of designer frames if you are in the market! It’s also easy to get an appointment on varying days and times.

The docs here are personable and great at treating problems with vision as well as eye health. My whole family has been coming to this office in both its previous and its current location, with a variety of vision needs (both glasses and contacts). We have always been very satisfied with the office staff and the doctors.

I’d rate this a 2.5 if I could as it’s really the combination of two visits I had that averages out to that number. The first visit was harried and very pushy and not very friendly. The second visit was the complete opposite. Turns out the nice good staff comes on Wednesdays and the staff that is not so great comes on Tuesdays.

This is a convenient easy to find office. The staff is very friendly. I saw Dr. Setren and highly recommend him. Overall it was an easy and pleasant visit!

Amazingly nice! I really trust Dr. Setrin.
Today I had a contact lens exam with Dr. Setrin. He knows all about the various contact lens materials and the state of the art in this industry. He answered all of my medical questions and explained everything I needed to know about how to safely wear contact lenses. He was a bit impatient with my request that he explain every little change he made to the phoropter, but he is absolutely the best, most thorough eye doctor I’ve ever visited. He might be happy to talk about the early access he’s had to special contact lenses.
Aspects of my visit besides the exam itself were also exemplary. The staff was extremely nice, knowledgeable, and courteous. They made the glaucoma-​testing process bearable and answered all my questions without seeming overbearing. The store itself is bright and airy, neither too cold nor too warm, and in a shopping center convenient to the beltway, REI, Zips, and some good lunch places. However, all this comes at a price: my contact lens fitting and eye exam, without insurance, cost $ 170. Given the high standard of care Dr. Setrin and his staff offer, I would recommend this office to all.