Extra Space Storage

Couldn’t be any happier with the handling of my storage unit. Debbie was extremely helpful in getting the paperwork completed and giving us full access to our unit to make the move in past normal business hours. Unit is clean as well as throughout the entire building. Great experience.
Sharon H.

Great place clean and friendly staff they for sure get 4 stars, I did however think the rate was a little high.

So far I have had a great experience with Extra Space storage! Deb & Vickie have been very helpful and a pleasure to work with. I made my reservation online and received a phone call the next day from them about the storage unit. When I came in, Vickie was accomodating and attentive. The price was great and the facility is clean and has a great layout.

Awesome facility! Very clean as well! Debbie and staff are great and will help you with whatever size storage unit that is needed! I would recommend to everyone!

I have been a customer since ⁴⁄₂₀₁₃. I needed a place for electrical materials and it was close to home. NOTHING but issues the entire time. NEVER give them your credit card period. First payment month I had them manually enter my crd info for auto payments, and 2 weeks later I get calls from her saying im past due with fees. She messed up the autopay, and wouldn’t waive the fees for her mistake. Now to my recent disaster with this company. I made a credit card payment, and 21 days goes by and they say they never received it. the payment was made on Dec. 9^th 2013, till this day they still won’t allow me access to locker. I’ve called the 800 number and been promised district managers calls 4 times (nothing), left a voicemail at corporate tonight hoping they’ll help. They are completely useless to the point they can’t run a simple credit card payment. yesterday I sent them a bill for $ 25.00 per day for each day they’ve refused me access. I’ve had my cc company call them, fax them, they still can’t fix it on there end. Now they cut my lock and are threatening to auction on Feb 11^th 2014. Do not for any reason use this facility, if there is a Debbie working there, walk out and then run next door to the neighboring storage place.
Facility is great:5
Customer sevice:0
gate:5(never had any issues when I was allowed in.
Unfortunately the customer service makes everything else not matter. they should fire them and start from scratch. When they demand large cash payments ONLY, refuse, I’m sure there pocketing it. Corporate said cc payments can always be made and are currently investigating the matter.
Hope this save someone the trouble in the future. Appears from the other reviewing person, this has been going on for years.

My 3 star rating is based on the following…
The actually facility, once you get past the gates, is great – 5 stars
The customer service is not so great – 2 stars
The gate to get into the facility is AWFUL – 1 star
Inside the facility:
It’s extremely clean. The lighting is great and the sensor works well so the lights actually turn on (unlike some places I’ve been). They have a good amount of carts to use. The facility is extra secure (almost annoyingly secure if that’s possible?!). You have to type in your code to get in the gate with your car. Then once you want to take the elevator up, you have to enter your code again. Each time you bring more stuff up on the cart you have to re-​enter the code again.
Customer Service:
The staff is somewhat rude. They also do not return calls if you leave a message.
The Gate:
On the day I had to move my things out, I couldn’t get into the gate! It was a Sunday after hours, so no staff member was there to help me. I called the after hours line and was told that unless there was a fire or flood, they couldn’t help me. They left a message for the manager of my facility to call me back on Monday – and she never did! Luckily, there was a group of people behind me that also tried to get in the gate and couldn’t initially… but together we were able to fix the number on the keypad that was jammed. It was FREEZING outside and we had to stand there and mess with the keypad for a good 20 minutes. Very very annoying!
If I had to use a storage place again in this area, I would possibly use them… only because the actual unit was so nice, the prices are very reasonable… and you don’t really have to deal with the staff all that often.