Mr Tire Auto Service Centers

Thought I’d be fair and mention that following the posting of this review the manager made a few efforts to call us, leaving messages wanting to make things right with us. We were not interested in returning to the store.

Horrible customer service and lying S.O.B., whoever worked during afternoon shift at Mr. Tire in Tinton Fall, NJ should be fired immediately! I had a flat tire on 3÷10÷2015, so I brought it in for a quick fix, but the mechanic told me that my car is «too low» and the tires couldn’t be taken off my car! To add insult to injury, he told me that he was the «only person» working and he didn’t have time to change my tire, even though it was around 4:00 pm and they close at 7:00pm. I will never step foot in that store! I would have chosen a zero rating if there was one!

Mr. Tire sold me 4 new tires last year and within a year I needed a replacement. I realize things happen so I purchased a new tire this past week. I was a little surprised AFTER paying that they told me they didnt have time to put it on my car. They said they were very busy and short handed. I get it. I asked if I could come back in an hour or even later since they were open for another 7hrs. Mr. Tire suggested that they would have time 2 days later to change a tire. I can change a tire in 20min but it would take them 2min (e.g. NASCAR). I then had a friend call to check their schedule for fixing a tire (new business) and surprise they had plenty of time. Its pretty simple customer service that is lacking and the lying isn’t going to win them points with Santa.
I can’t recommend Mr. Tire BUT if your the hands on type who doesnt mind paying for a haircut only to be told «the scissors are right over there» or if your New Years resolution is to be more «hands on» with your tire maintenance then this is your place. I wouldn’t be surprised if they offer a «patch it yourself» class on weekends at full cost.

This place does NOT know how to deal with customers.
I was quoted a price on tires. Thought it was was a great deal and I left my car there. I left a deposit.
Returned to pick up when ready, different employees. Changed the price, and didn’t include the deposit. Tried to deny they ever received a deposit. Took a long time to get everything sorted out, very rude and employees openly insulted me to a coworker, claiming I was lying /​trying to get over on them.
No, sorry, it’s just your incompetence. Not me.
Will never return and/​or use another Mr. Tire.
Avoid if you don’t want a headache.