Greyhound Bus Lines

Standard Greyhound. Small station. Don’t expect to eat at this unless you like vending machine food.

This was my first bus experience and hopefully my last. I guess I kind of thought the terminal would be relatable to an airport terminal, but it reminded me more of the NYC subway. The facilities themselves were not maintained. The bathrooms were terrible, not maintained and no toilet paper. There was no a/​c in the terminal which made it very uncomfortable to wait for a bus that ended up being over an hour late. (None of the agents said anything about the bus being late, which really bothered me. I had to look up on my phone and check the bus tracker to see where the bus located.) Imagine lots of people in one large room all sticky and sweaty. Probably worse than a locker room. On top of all of this, the front desk associate was extremely rude for no reason at all. I was very friendly, because I too as well, work in customer service. But was still treated poorly. At least the bus driver was friendly.
The bus ride itself was decent. But the bus is pretty gross and unmaintained inside. There was trash randomly all over just like the terminal was. There was wrappers, books, pencils, bottles, and a whole bunch of garbage just rolling around on there. We sat near the bathrooms and you could smell the urine coming from it even though the door was closed. You can also clearly tell people smoke in the bathrooms even though the driver says not too. I felt like the the entire bus needed a deep cleanse.
I probably won’t be using greyhound ever again unless I absolutely have no other choice to do so. I’ll probably try Megabus next, I heard good things.

Greyhound is definitely infamous b/​c of their general poor customer service but the worst I’ve ever experienced (and boy have I used GH extensively coast to coast) is hands down.
In addition to your traditional «agents» who don’t give a damn about customers and probably hate their lives and job, at this station, the bus always leaves EARLIER than departure time… Yes, you read right! First time the last bus of the day (scheduled for 10:45pm) left me and I had been to the station twice.
Once an hour ahead (i got my ticket and my luggage tag) and then I went to grab a quick bite and came back to the station at 10:35 and the bus was LONG gone, according to the agent. Today, I did the same thing but this time return to the station 25 mins before scheduled departure and guess what… Yup, the bastards abandoned me again. The agent started blaming the driver suing he leaves whenever he pleases but when I talked to that driver (my boyfriend drove to the next town on the itinerary), he said there were only 2 people at the station.
The stupid agent never told him there was another customer going (I had checked in with an hour before and I was the only black chick with an Afro and an accent out of the 3 people in the whole station so he definitely remembered me, especially considering that as soon as he saw me, he was quick to tell me the bus left).
The bus driver was gracious enough to tell me to keep my ticket and use it next time. I’m still filing a complaint but honestly, I’m not holding my breath on GH holding their staff accountable. I just want the stupid fools not to even think about charging me a $ 15 change fee for when I use this free ticket next (that will be the last time too). Megabus or driving only now!

SWEET JESUS! I’m in the Ghetto!!! However, the station itself is very clean… especially when compared to that of Chicago, or Buffalo. Just don’t go outside. I learned very quickly that there are some strange characters hanging around the bus station. One woman came up to me and just started telling me her life story, and how she was stuck there because her «online» friends didn’t «really» expect her to show up… followed by…“can I have some money to go home.” I quickly gathered my things… said sorry… and scurried to the other side of the station.
They do have a spot to charge your cell phone, however only a few of the plug-​ins actually work.