Burbank Advanced Imaging

Walk-​in only, no reservations. Which seems great till you discover the average wait time is about 1:30. This makes appointments take longer than necessary.
Seems there is not full electronic linkage to your physician/​insurance so you still have to fill out redundant paperwork, and a clerk has to manually key it into a computer.
Technicians and staff are very friendly and knowledgeable, but seem very busy and rushed to keep up with the incoming workload.
Seems this place is somewhat understaffed.

Been here many times for X-​rays and MRI’s. I like that they are open late and on weekends. They typically take u on time. Staff is hit or miss — some friendly, some not so helpful. Parking in back! Only issue is the reports rarely make it to my physician without multiple phone calls, and my doctor thinks the reports are vague.

Hmm, so, I’m not sure that people getting an x-​ray or MRI or whatever go «Hey, I want the best x-​ray in the world! I’m checking Unilocal!» but these people were well-​trained (actually trained by my own University), so holla!
I have no idea how this place got it’s name because it’s actually in Toluca Lake. There is free parking designated for the business but those ‘no tow’ signs are clearly not enforced. The whole world was using them.
Also, a lot of people here noted long wait times. I had no wait time. I scheduled Sunday afternoon for an MRI due to a rock climbing injury. I know x-​rays (which I have to do next) are only done during the week and they told me evenings, especially Friday evenings are the least busy. They only take walk-​ins for x-​rays, so looks like Friday could be date night with an x-​ray machine. I’ve had less interesting dates.
Anyway, if you’re getting an MRI wear leggings and a t-​shirt and socks or uggs, or shoes without metal. If you’re a dude and don’t feel comfortable in leggings… then just make sure no metal (even a tiny metal ring for the drawstring on sweats can’t be worn) in that MRI machine (which means magnetic btw, hence the no metal policy) or they’ll prolly make you wear one of those sexy open-​back hospital robes.
Be prepared for loud, electronic sounding noises. It’s sort of like being at a dance club with electronic beats, spun by the worst DJ in the world. Really nice radiology technicians though, so… just ask for ear plugs and you’ll be fine.

Appointment was at 9:30 it’s now 11:02 and we are still sitting here waiting. I asked the girl at the front how much longer and she said another 15 min. Everyone that came in after us has left already and the new pts are being called in as I am writing this… So annoyed beyond belief… Even when you have an apt expect to wait much longer the expected.

Scheduling has no concept of what urgency & immediate attention means. TodaY, I was sched by my nurse to get CT A/​P w/​o contrasts. (Means no oral or IV (am allergic) whc literally takes the proc less than 15min to do coz there’s no prep to be done). I checked in at 1100 and informed the front desk that scheduling told my MD to have me go straight fr his ofc to Burb Adv Imaging. Well lo & behold, its now 1500. Been NPO since 0700 s/​p surg a wk. Feeling so much pain, weak & dehydrated, the staff keeps pushing & pushing my time frame to be seen as if I was getting IV contrast. (Bickering back & forth-​Am ALLERGIC TO CONTRAST! Ugh!
*this is not my first time in this imaging. Coz their billing dept is faster than their actual service-​which always covered the rendered services 100%. This is a great way to treat repeat customers. I tell you, if it not been to my Surgeon’s preference of him working w/​Dr Sinner. I’m not coming back here!*

Just left there. I had a LONG uncomfortable scan AND i’m claustrophobic. Through no fault of their own (my doctor changed the orders which required a longer appt, and it didn’t get communicated early enough) i had to wait and my self meds wore off and i was a bit agitated and on the road to a full blown panic attack.
Everyone was VERY professional and SO nice, specifically Ted, really just was very patient and accommodating, i seriously don’t think i would have finished it without his help.
Thank ya’ll for making a really horrible experience tolerable!!!

This place has no customer service at all. After having 3 appointments scheduled for x-​ray they still made me wait an hour past my appointment time. Ive walked out all three times very dissapointed. They should not accept walk-​ins and they should be on point with their appointments. The front desk lady is super rude with the patients and cant even smile. The waiting room is super crowded with patients waiting for hours to get an x-​ray. They cant give an exact answer for waiting time. They just pile on patients and have everyone wait for their turn. Find another location by all means. Avoid this rediculous place.

Thank you for making a potentially nerve wracking experience as painless as possible! The woman who helped us was quick, professional and excellent at her job, we really appreciated it!

Not very impressive. I was here this 11 am for TB-​X-​ray. The lady told me that the wait is about 2 hours. When I asked about available appointment, she told me there is no appointment available until next week. She sent me to their other location down the street and told me that second location might have less people.
I went to the second location (11:25 am) and the lady told me the wait is about 1.5 hours. You have to wait there, can’t leave. I figured I have no choice so I was standing there finishing my forms. The patient came after me told them that they need to have X-​ray as well… and they have doc appt on the same day at 2:00 pm. The patient was cursing after they realized that the office is going to close for lunch and the long wait… and after the cursing… the other lady told them… she helped them schedule the appt at 12:45pm at first location (10 101 riverside)…(maybe cursing help?)
I was very disappointed when I figured the lady at first location lied to me. I pointed out the discrepancy and the lady helped me finally schedule me an appt on the same day after 9:30pm.
When I arrived at night. It was fast. The technician was nice and efficient. But the dressing room area definitely smells.
I have maybe x-​Ray experience, but I would try to avoid going here again.

Went in and made an x-​ray appt last evening for today at 12:30. Got there and it took me 25 minutes to find parking. Went to the counter to check in. The woman said okay I just need you to sign a form. I had forgotten my reading glasses in my truck but she kept trying to get me to sign it without reading it. I went and got my glasses and then read the form. It was a medical history and authorization form that was completely blank. I said I would not sign a blank form. She downloaded the same form off of my account, as I had been to one of their other locations, and it was fully filled out and signed. I told her I clearly had already signed a completed form before because she could print it out. She told me I needed to sign a blank one. I said «No way» because you should never sign a blank form of any kind. I walked out.

When you call the scheduling 800 number, they will tell you that an appointment isn’t necessary for x-​rays. They are lying to you. Appointments are very necessary. Demand an appointment. The company doesn’t know how the offices are run. Very poor service.

I just went here for ultra sound and it was very clean place and didn’t wait to long. The staff was very friendly also.

I was extremely satisfied with the customer service I was given when I brought my mother to her appointment. I had many questions and was helped by Jennifer she was very patient and friendly. She made the process very pleasant for me and my mother. I really appreciate great customer service since not all businesses provide it I’m glad we came here.
Thank you again Jennifer

No issues in scheduling an appointment in fact a real person answered the phone, it took them 1 minute on hold to find the authorization. Asked for an am appointment not an issue. Told what to bring with me.
I had 3 follow up calls, to confirm appointment and when to arrive and what to bring. I arrived at the time, free parking in their lot.
Receptionist was polite when asking for my ID explained paper completely. Told me where the restroom was and the Tech would be with me in a couple of minutes. Appointment time was10:00 am, tech got me at 3 minutes after., explained the procedure very helpful in getting me settled in the open MRI,
Even with noise suppressors the machine could be heard. Restroom was spotless. Over all staff very professional, copy of test provided timely, facility very clean.

So, within a day, Burbank Advance Imaging (BAI) called to apologize about the morning’s mishap (which I totally appreciated) and asked if I could come in the following morning (which was this morning). We went in, got our ultra, and got out within 30mins. As a working parent, I gotta love that. Thanks, BAI!

First time here loved it even tho I had to hold my pee pee lol I was already in and the ultrasound tec (super gentle and nice) was just getting started lmao I couldn’t hold it so I told her I NEEDED TO GO! She ran half way with me to the bathroom funniest thing ever lol fortunately after emptying all my bladder came back and did the ultrasounds I needed to do super super nice people. Results in 2 days AWESOME

This is my second visit to Burbank Advanced Imaging. I was a little disapointed that I had to pay $ 2 to park (parking is tough in that area), but also thankful that it was offered, as I was running a few minutes late. They do not validate.
My first visit years ago had been for an MRI, and I opted for the open version as I get a little claustrophobic. They explained the open version takes longer, but that was okay with me.
This visit was with a very nice technician named Evelyn. She explained everything she was doing, and put me at ease. She even chatted with me about her plans for New Year’s Eve, and made me feel very comfortable.
The only reason I am not giving five stars, is the garbage can in my exam room was over-​full, and it made it difficult to throw out what I needed to without having to touch other people’s trash (without going into the gory details!). I think in a sensitive situation like this one, it’s important to not have that type of trash over flowing… a little unsanitary!
Front office staff were cordial, but not overly friendly.

The only good thing about this place is the short wait. I have been here plenty of times, but only because I have to.
Chest x-​Ray– went by pretty fast. The lady was nice and explained everything to me.
Ultrasound– they were very nice and gentle. Printed out multiple pictures of the baby for me to keep.
Now the reason why I’m giving such a low rating is because after my ultrasound they asked if they can do a vaginal ultrasound. Do not let them!!! Hours after the ultrasound I started bleeding, and of course 9 months pregnant we went straight to the ER. It wasn’t anything major but it wasn’t a pleasant experience.

I was referred here to get an MRI on my knee and they were very prompt in contacting me to set up an appointment. They were really friendly.
I showed up at 6:30 for my MRI and they were ready to go. MRI’s aren’t scary like surgery (I mean, I’ve never had surgery, but I’m sure it’s nerve racking), but they were really informative and put you at ease.
Can you really recommend an MRI center? I’m not sure, but if you need one, they do MRI’s and they do them right.

There is another office that takes care of X-​rays. It’s in 3808 riverside.
1. The automated phone system says they open at 6:30. This place opened at 8:35.
2. Don’t feel bad if they keep telling you «we can’t tell you this». This is what I heard 4 times in answer to all my 3 questions on the phone!
3. It’s better you have all the document with you; doctors letter, authorization, insurance info and… Sounds like they don’t have anything or they don’t keep.
4. The imaging technician was fast and expert in his job. Two stars only for him.
This place is a good place to increase your pains. I don’t know why my doctor sent me to here but I’ll inform the doctor for the future patients.