Freeway Insurance Services

I went into freeway insurance, here in Noho, I can’t say how impressed I was with the fast service, and immediate attention. I called for quote and within minutes, I received the lowest quote, after hours of searching online.
I then walked into the office, and since they were open 8:00pm, it was easy and stress free.
The agents name was Natalie, she was so helpful, and the customer service was excellent!!!
Thank you Freeway Ins!!!

Worst Insurance EVER!!! They don’t give you any proof of insurance cards for wallets, the customer service with the manager was rude and and poor communication skills with both myself and my family and questioned our intelligence about the matter then hangs up on me. Not once did I ever feel that my business ever mattered or was it ever going to be assessed. ANY other insurance is better than this one for sure.

Dealt with Randy at Toyota of North Hollywood and he was amazing. Honest and really took care of me. I would recommend him to anyone. Made the whole process very easy.

This place is great! Ask for Andy — He’s super helpful and the insurance prices are affordable.

Needed insurance asap and they made it fast and easy!

Got my policy today won’t lie had a bad record but ANDY helped me out got a good deal. Will definitely tell friends about this place.

This place is great. Andy is super helpful and patient. Finding good deals for auto-​insurance always frustrates me and gets super confusing. With Freeway I know I cam take my time to ask all my questions, crack a few jokes, and get a good deal. I definitely recommend this place.

Been insured with Freeway for 5+ years, and have always had a wonderful experience. They will find you the best rates for auto insurance, and make it easy to update your policy. Lovely staff who are knowledgable and friendly. Ask for Melanie!

Awesome customer service. Been with these guys for 3 years and it’s always so easy and simple. This time
I had the pleasure to chat with Andy, he sorted all my paperwork very swiftly and we had a few laughs. A great office this one !

Melanie was very helpful, nice and explained everything in details! I definitely recommend this insurance company!

Melanie was such a great help and made it possible for me to get insured today and get to work tomorrow.

These people are my family and take my concerns very seriously. I always feel comfortable talking to them and they make sure my issues are resolved immediately. I was new in LA when I approached them. Because of them, I was able to get a really good deal on my insurance. I have recommended their services to my boyfriend and he recently got his insurance with them.
He and I are both could not ask for better insurance agents. I specifically go to Geovanny because he handles my case and has always helped with everything from the start but his manager is also very kind and if I ever have any issues, they put everything aside and make sure they resolve it together. I strongly recommend them to everyone. They are friendly, honest and caring.

I have been in this office a couple of times to get some help on my policy and i have been helped tremendously. Geovanny is very attentive, and helpful. I recommend to look for him if you need insurance he’s very pleasant and you can tell he tries hard to help. Look for geovanny!

I had a great time buying insurance from Freeway Insurance, I called in made an appointment came in and spoke with the manager Alex, he got me a great deal with a good company and I had fun when I was in the office he got me great coffee when he was putting the paperwork together and I was in and out in 20min, I can say that I found a company and a agent that I will be with forever.
Call them Today!!!

Definitely recommend! Excellent service ! They found me a excellent rate and worked with me on down payment.

Andres Lopez helped my mom & I out. great customer service. nice guy. Showed us every deals that there is and explained them to us.

These people are clever scam/​con artists who scam people who they think are stupid out of money. I recently bought a car at Toyota of North Hollywood. I was told I would have temporary full coverage insurance. At the the company they are affiliated with Freeway the auto insurance experts who sign you up for their temporary insurance. Later on i tried to show proof of my insurance to my job so i called the broker who helped me Hugo Valdez and asked him if he could email me my policy information. He said it would be mailed to me. I explained I needed immediate proof that I had insurance and that every other car insurance company that I used had no problem emailing me what I requested. He said I didn’t have the proper insurance anyways to submit to the company I worked for, and that for a 50.00 fee he could add the proper insurance and I could start driving for my company. I said but wait don’t I have full coverage insurance. He said yes your fully covered if somebody hits you only, not if you hit someone. I kept telling him that didn’t make sense why would I be allowed to drive off of a car lot with a brand new car if I wasn’t covered if I hit someone. He kept pestering me for the 50.00 instead of answering my question. On Tuesday the 26 of May I called the customer service number and told them that I had the 50.00 and was ready to pay so I could start driving for my company and could they please add liability. The insurance rep Rene informed me that I already had liability from the begging and no 50.00 fee was required. I explained how Hugo Valdez tried to scam money out of me and he said he would make a report about him. I wanted to make sure that Hugo was properly dealt with and called the complaint line. The person sounded exasperated with me and said he would talk to Hugo who was probably just confused. I said he wasn’t confused the man shows too many signs of being a creepy scam artist and attempting to steal from customers is 100%a fire-​abale offense and even subject to a lawsuit. The guy assured me he would talk to Hugo and made a million excuses for his behavior. I wasn’t satisfied with that response and Talked to Val the manager of freeway the auto insurance experts located on Lankershim. Val just flat out lied about everything told me that Hugo had contacted him about waving the 50 dollar fee and just giving me the liability insurance. I said when did this happen because according to the insurance rep I talked to earlier today I had it the entire time. He said he didn’t remember when Hugo had contacted him since he has a lot of calls each day. How ae their no records of anything he is talking about? Clearly a BS lie! Val kept throwing miscellaneous garbage into the conversation that made no sense and said Hugo had done nothing wrong! Whenever I would poke holes in Val ridiculous argument he would try more BS, finally his brain got tired and he said «your not cooperating so if there’s nothing else I can do for you have a nice day!!» This let me know the entire company is in on it. These people are SCAM ARTISTS THEY JUST ACCIDENTALLY MESSED WITH THE WRONG ONE!

Go to Silas Morales! He’s amazing. He got my boyfriend and I an amazing rate even though my driving record isn’t perfect. I didn’t even think I could get the rate I got! He’s really nice & genuinely cares about getting his customers the best rates with the right insurance company. He was fast & efficient!

I had insurance with this company cuz I had a point on my record and this was the cheapest insurance out there cuz they just give u the shittiest insurance that’s one thing
Other bad thing is the costumer service it so bad that when u call and the u show up to their office no one knows about ur appointment and u start all over again
There’s so much bad things to say about this company if u can call this a company but whatever I’ll cut it short and I’ll only say this I had the worst experience in my life dealing with this insurance has company
Just go pay $ 20 extra and get a normal decent insurance and don’t go after cheap shit

Earlier this afternoon I contacted the employee who was going to assist me with modifying my insurance policy. The employee’s name is Javier. It turns out that I was going to be running late due to a delay while completing my taxes. Javier was very understanding when I called him and reported I would be arriving later than expected. As I arrived at the office a kind African American gentleman by the name of David approached me very kindly and asked «If I needed help?» I informed him that I was there to see Javier and made an appointment with him. During my time of waiting for approximately 1.25 hours Javier never acknowledged my presence and/​or apologize for the long wait. Long behold once he’s done assisting two of the client’s he had helped after waiting the long hour and 15 minutes he a gentleman comes in and sits right as his desk. Mind that I had been waiting in the waiting area and this man just barges in and sits at his desk. It was very obvious this man had not set an appointment with Javier like I did. The man gets help and Javier goes on to assist him. In addition, Javier never informed this man that there were others waiting to be helped and he didn’t bother to turn to me and tell me that he would help me. I got so aggravated by the situation that I compiled my belongings and walked out. The gentleman that was suppose to help me never called me or acknowledged me when I walked out such as looking over if I left, call my name or chase after me. I know this because as I walked out he never looked over at me and didn’t say a word. This is by far the worst customer service I have ever experienced.