Servpro

I called Servpro of North Hollywood after a fire occurred at my neighbor’s house. My house was filled with smoke. Servpro was very efficient and quick and I was very pleased with the service. They also called the cleaning crew to clean the house, they did an awesome job!

We recently had our bathtub overflow into our bedroom. In the midst of the underwater chaos we immediately filled our insurance claim and called Servpro. As soon as we called we were connected with Tony the owner and within 1 hour he was at our house to survey the damage. Tony was an absolute godsend right when we needed it most. Once he had surveyed the damage he explained what to expect next and was in touch with us through the entire process. An hour after he left his crew showed up to remove and demo all the water damage, set up fans and started the drying. Everyday from then on we were in touch with Tony and his team. We were amazed at how attentive and on point he and the Servpro team were at every turn. Servpro will be our go to restoration team of we ever need it down the line. I highly recommend Servpro Toluca Lake if you find yourself underwater or in need of a trustworthy and fast restoration crew.

I’m a property manager for apartment buildings. I had a mold issue in one of my units and the tenant was freaking out. We used other Servpro locations in the passed and I wasn’t so happy. I decided to use Servpro in Toluca Lake, Ca. I called and told them the issue and immediately received a return call from Tony. Tony was extremely professional over the phone and when he showed up. Tony immediately put my tenant at ease and explained how they can eliminate the problem quick and efficiently. Within 3 days the job was complete, my tenant was very happy with the professionalism of Tony and his crew. I highly recommend Servpro, Toluca Lake, CA.

Servpro provided fast and efficient service during our recent water damage event. I especially recommend Nouphon who was thoughtful, hard-​working and compassionate.

We had an extensive leaks from the El nino rains and our houses roof shingles had delaminating from the winds and rain. Servpro was recomended to me by my insurance company, so I decided to give them a call. I’m so glad I did and with my great luck I landed Tony (the owner). He was extremely friendly and knowledgeable, and he educated me about the process in a friendly manner, always willing to answer any questions no matter how dumb the question might have been. They were always on time and extremely professional (their entire crew). I pray to God I never have to experience anything like this again in my life, but I’d I do I know who I’m calling. Make the right choice the first time call Tony.

I called Tony with Servpro North Hollywood after a fire occurred at my house. The fire damage wasn’t bad but the smoke damage affected every room in the house. Tony was quick to respond and had crews at my house the next day packing out my house, and another crew working diligently to clean everything. They did great work, very timely, and Tony is always available which is a must for people in such debilitating circumstances. It is not easy to turn over your house and all the contents to someone but these people know what they are doing and are very trustworthy. I hope I never have to call them again, but if I ever encounter a water or fire damage situation again. I know exactly who to call.

I don’t know where to start with these guys. As professional as they come. Our house got flooded and within a couple of days we had a death in the family as well & with our jobs it wasn’t easy dealing with it all. These guys came in waited for us to get ourselves together. Worked around our schedule, under our circumstances they made sure mold does not build up in our home since we had to postpone things because of the funeral. We are also restoring our home with them. Their prices are fair and they are professionals and so so honest in what they do so I trusted them to do the work so I don’t have any issues later on. They do their best and use the best material to restore your home. I usually don’t Unilocal but these guys were so patient through the process with our situation dealing with all this for the first time I felt obligated to show my support to this company and Mr Tony.
It’s the least I can do for what they did.

I had some pretty severe smoke damage a few months ago and my insurance company recommended I call ServPro, which I did. Tony came right over and got the ball rolling in less than 24 hrs. Cleaning crews for the walls and ceilings, cupboards and their contents went right to work. Within 48 hours, the whole house underwent a scrubbing like none I’ve seen before. Then Tony called in the specialists — carpet and upholstery cleaners, draperies and clothing, attic insulation, A/​C ducts, piano, art work, things I would have never even thought would have needed cleaning — but they did it all. I can tell you that the results were like new. When you call in the best, you get the best!

Scheduled a morning appt., took off work and no one showed up. Called asking what happened and no call back. Makes we wonder about quality of work…

Even though we did not use their services, they are professional and very courtious.

Servpro of North Hollywood, have this amazing machine where they put all the soaked and dump furniture and with in hours they restore them to useful state. And a meter that can detect moist left we couldn’t see on naked eye.
Their staff are friendly then most other franchises and don’t leave the job until you are completely OK with the job… and that’s a major plus

Unfortunately my husband and I came home to a flooded living room. It was a nightmare! There was a lot of water damage and some mold. Our insurance guy recommended SERVPRO OF NOHO. We had the pleasure of dealing with such professionals. Alan and Phillip responded right away and took care of everything. They explained the whole process to us. My husband and I are extremely happy with SERVPRO.
We can’t thank you enough.

Talk about getting the job done! I manage an apartment building and needed some restoration work done on a few units, mainly duct cleaning due to smoke damage. Servpro got it done quick! Sindy and Tony’s response time was great, follow up awesome, and they provided all the insurance paperwork needed as well! Thanks Guys!!!

We had a very serious and gross sewage leak in our condo and Tony’s crew stepped in and took care of all the renovations. The job was very involved (floors replaced, stairs re-​done, walls gutted, etc) but Tony’s team took care of the repairs and left our place looking as good as new, if not better. If you’re looking for a team that is responsive, honest, and skillful — look no further than these guys.

This is a amendment to my original review which was one «star.» I’m upgrading them due to a recent apology from the company. Surprisingly, 2 evenings ago I was contacted by the ServPro tech that originally visited my house. He apologized and asked if he could come by to give me a new measuring tape as amends. I accepted and he showed up today with the «goodie bag» which included a new measuring tape — far nicer than the one that was broken, I might add. So, I’d like to publicly thank him for going this extra step. I do appreciate it. I still can’t rate their service, but if this is any indication, they are taking the appropriate steps for a successful business.
ORIGINAL REVIEW:
I don’t know. I’m just one person. I had a small job. I’m not going to mention any names. Basically, they were very responsive to the initial call, although, even though they hadn’t seen the job yet, tagged it as «a serious situation,» and encouraged me to get the insurance company involved. That would be fine, but my insurance doesn’t cover these instances. They showed up on time for the estimate. They went through their inspection citing water damage as they saw it. However, with subsequent estimate interviews I had with other companies, I found they were not all that thorough. During the interview, they then asked again that insurance company be involved. Compared to the other estimates I received, ServPro was nearly TEN times more for less service offered. The guy also accepted borrowing my measuring tape, which he then broke. Did not apologize or offer to replace it. All this said, getting a number of estimates on a job is highly recommended. I won’t recommend this company just based on this interview. Sorry.

I work for a company that manages a residential building in the Los Angeles area. Every minute counts when you have a flood in a building with 20 floors. The quick response of the employees working was amazing. They had phoned ServPro’ and within the hour they had placed machines where the water damage took place. All the residents were very pleased with the rapid response from them and were very happy with the work they did in there units.
Their Rep Sindy’ always stops by the building to see if we need anything or have any questions regarding floods/​fires and good thing she does because when this took place we knew exactly who to call. Floods will always be unpredictable but when they do occur it’s nice to know that we can count on a Company (SERVPRO) to take care of it. Thanks Sindy’ and your AMAZING CREW!!!

I recently had a water leak in my home and it cause some water damage and mold. A close friend of mine recommended me to Servopro of NoHo. So I called them up right away and they saved me from this nightmare. Tony and his guys were so quick and efficient. The best part about the whole thing was that my insurance company covered the entire cost. I hope to never have to deal with this situation again but I know if I do these are the guys I’m going to call first. Definitely would recommend them to my friends and family.

Recently I was thrown into a restoration situation and was in dire need of up front service and affordability. After doing a little research and some homework I ended up at Servpro. Being a stubborn man and not taking a friends advice i thought i could find a better service or do it myself… Low and behold Servpro to the rescue!!! Just know that they truely care
Thank you Sindy Lopez and team

We had a water damage in one of our properties and we had SERVPRO of NORTH HOLLYWOOD, come take a look. Not only did they restore to preloss condition but they were very professional and quick. I would DEFINITELY refer them to other property managers!!!
Thank You ServPro of North Hollywood and their amazing crew! :))

When I had smoke damage throughout my house due to a broken fireplace flue
and could not breath a fireman suggested I call servepro to see if they
could help. From the moment the owner walked into my house, I was treated
like a princess and my panic level lowered quite a bit. They took control of
a situation that was to me, out-​or-​control. The amount of cleaning was
beyond anything I could begin to handle. Everyone was completely
professional at all times. The owner met with me several times even if I had
a simple question. The relationship was always face-​to-​face, personal and
professional. They washed all the walls in my house, cleaned every object,
scrubbed the brickwork by the fireplace, removed and replaced 60 year old
insulation as the smoke had entered the attic, and even removed the old
asbestos wrapped air ducts since smoke had entered there too, had my
fabric/​textiles cleaned, recommended I get a new mattress and sofa,
repainted my entire house and even allowed me to pick new paint colors where
I wanted them. I truly never thought I’d be able to breath in my house
again, but servepro pulled it all off like clock work. Like a precision
drill team. They became my extreme home make-​over team without having to
tear down my house to do it.
WOULD I RECOMMEND OR USE THEM AGAIN… WHAT DO YOU THINK!
Tony and Anthony… are my heroes!!! thank you guys!!!