Special Care Nursing Services

Special Care Nursing Services has been in business for almost 30 years. On occasion I have referred my friends to Ms Cindy Dixon for assistance in caring for their loved ones. Several of them called me back or told me personally that they were very pleased with the care that their family member received. Service was prompt, caregivers were professional, courteous and caring. Ms Cindy Dixon and her staff have always been professional and attentive in meeting the needs of their patients. I will continue to recommend her service to my friends and relatives.
Darleen S.

Absolutely awful experience with this company and owner Cindy Dixon. I hired them for in-​home care after my mom had a stroke. Initially things seemed great. They sent a number of candidates and we selected a few. Once the service started it was riddled with problems, miscommunications, ineptitude, lack of professionalism and down right negligence.
We had nurses show up multiple hours late or not at all, we have had nurses leave with critical medication and remain unreachable for days on end, we have had other nurses behave unprofessionally — with one nurse waking my mom in the middle of the night demanding to know why she was not one her chosen list of providers and openly arguing with the other nurse on duty about who gets the shift. We have had RNs show up hours late for their scheduled appointment unaware of the patient’s address or even her correct name.
As if all of this is not terrible enough, in the many letters and conversations we had with owner Cindy Dixon she was dismissive of our concerns. When I told her that a nurse had left with my mom’s medication for four days — and remained completely unreachable during that time — she told me «that happens sometimes.» Really?
Fired them.
** Also, I find it interesting that until my review NO other reviews populated this space and then, miraculously, after my review, «Darleen» who has ZERO Unilocal reviews prior to this, suddenly appears with a 5-​star review. Super interesting.