The UPS Store

I had an awesome experience at this place! The staff was very helpful, they provided me with a tape gun, gave me advice on how to save money and helped me pack. I also had to print labels and they made it easy by having me email the labels to them and printing it. I am from San Francisco and had to do the exact thing there the month before. I received good service there, but these guys and gals just blew it out of the water!
Very happy!

Great location and easy to get in and out of. Was served by a lady named Krystal who was helpful and efficient.

I am only giving this store a two star because they have good quality built boxes for sale. Be warned when you ship using the UPS Store brand boxes, the dimensions of the box is printed on the bottom of the box and this store will charge you more than the demensions printed because they say the printing on the box is the interior demensions not the exterior dimensions this store will charge you one inch more which in my case was a lot more money. I called FedEx and asked them what demensions I should put on their packing slips and they told me to put either the printed dimensions that are on the box or I could measure the box myself. I can never ship by UPS again unless one of my clients has their own account with UPS. The price difference on my package for two day air was quoted at $ 83.00 and with FedEx same package same weight was $ 53.00. FedEx has better prices for shipping and uses common sense.

They have a USAA check deposit machine. But it doesn’t print the in the back the receipt on the back of the check. When I ask them why, they responded «it never did». I suggested that maybe they should fix it and call USAA about it. But again they said it never did… it just need some new ink cartridge… Duh.

Excellent customer service! Ron is the best!

This place is great! Everyone there is super helpful and courteous. Since the post office is right next door to them, they are always cool about letting you know if it’s a better deal to ship using them instead.

Miracle workers.
I hate hate mailing stuff, I’m not good at it. But every single employee here is friendly, helpful and wants to keep the cost down.
I don’t ever want to go anywhere else.

These guys must be the nicest and most helpful people in the mail industry! Now that I’ve moved, I actually drive past at least 4 other UPS stores to go back to this one. Their customer service is just exceptional. They’re also incredibly fast; I’ve seen lines of 10 people or more, completely gone in minutes. Everyone is out the door, with a smile on their face (literally; these guys make you laugh!)
The parking isn’t great, as there are only a few spots out back. Fortunately, the turnover is fast and you never have to wait long. The front has a few meter parking spots right on Riverside.

BEWARE BEWARE of having your mail at The UPS Store. This location and more than likely all or other UPS Stores have their customer’s mail marked confirmed delivered to their customers at a completely different location and not anywhere near your mailbox before your mail even arrives at the same address as your mailbox if it even makes it as I have personally experienced. This blocks any claim against the post office for a lost package a customer really did not receive once the Post Office marks your mail delivered. The mail is actually in a big giant pile mixed in with all the other UPS Store customer’s mail when marked delivered.
The only reason I found out is because this UPS Store’s employees and Ron himself very unwisely used it as an excuse to not take responsibly and blame the Post Office for my missing packages that were marked delivered. If you do not receive mail and find that the post office has it marked delivered, more than likely, you did not receive the mail in your UPS Store mailbox. Don’t let the UPSstore employees bully you in defense of the UPS Store and Ron. It is WRONG. This was my first experience with Paublo and another employee that no longer works there. However Puablo seems to have quieted down now about these things but he will still indeed lie to my face about package whereabouts when package slips are received in my mailbox. The only reason I will say lie to my face is because he will stand there and convince me and hold up or point to the package in a bucket and say this is the package that slip is for, «its this one right here» as if he put it there himself but then will turn around and discover the package the slip was really for is right behind him on a shelf. He never seems to be embarrassed right after I catch him in the lie as this has happened a couple times. No shame I guess.
Because of the somewhat insulting and light borderline harassment from the gang up I received the first time I had to ask to file a claim, I just ate the loss myself on the next one to avoid being ganged up on. And on another, I had to jump through hoops and sign something so the seller ended up being responsible for a non delivery that was marked delivered. The most galling was this last one that was an INSURED SIGNATURE REQUIRED EXPENSIVE PACKAGE of a one of a kind collectable. Well, the UPS Store will shamelessly try and escape responsibility for a signature required package too for as long as they can even if they sign for it.
The ignorance is unbelievable as I will be handing back miss-​sorted mail here and there and they know that I have received wrong mail in my mailbox that belongs to others and yet the UPS Store will attempt to convince me that its always the Post Office’s fault when my mail is missing and drag out a claim. In my experience, do not expect to be respected and taken care of at this particular store without a loooooooong, over 30 day waiting period and then a big fight and battle to get them to take their responsibility for the loss and even on evidence of a signature required and insured package staring them right in their face.
I have gone through hell 4 to 5 times now trying to recover my losses from missing mail. NEVER ONCE EVER IN MY ENTIRE LIFE HAVE I EVER NOT RECEIVED A PACKAGE FROM THE POST OFFICE THAT WAS MARKED DELIVERED NOT EVER UNTIL I STARTED MY ACCOUNT WITH THE UPS STORE. DO NOT LET THEM MAKE YOU THINK FOR ONE MINUTE THEY ARE DOING YOU A FAVOR FILING A CLAIM FOR YOU. IT IS ABSOLUTLELY THEIR RESPONSIBILITY. DO NOT STAND THERE AND LISTEN TO ALL THE EXCUSES FOR WEEKS. Just call The UPSstore Franchise Headquarters and file a complaint as soon as you see any kinds of pushback. I had witnessed the pre mature delivery confirmation personally myself of some Disney shipments (Disney always provides notification of large shipments and shows it was signed for when marked delivered and signed and sends an email to their customer) The large expensive shipments were already singed for with Ron’s signature on them that were not present at the UPS Store at all for me to pick up. It was explained to me by an employee that sometimes Ron just signs for shipments as delivered but they don’t show up until the next day sometimes.
Ron, finally after «acting as the owner» and employees actually stated he was the owner in the past very oddly, finally claims he is not the owner of the UPS Store when we had to threaten a lawsuit but always before that he never once would say, I have contacted the owner and he will absolutely take care of the claim. When I said something to Ron about it to advise him his employees had stated he was the owner in the past, instead of saying, you must have been mistaken or he didn’t understand the question, he basically called me a liar. He was not even present during those conversations. That is the true character when it comes down to it. Ron will jump first and not stop and think first and has no customer skills.

Ripoff warning. One black and white photo copy is $ 2. And they don’t even have that posted on machine or tell u before. Just ‘oh well that’s the minimum’ after they tell u ‘just use machine over there and use ur card’ jerks for sure. Kinkos Office Depot staples u do the exact same thing on card and it’s 15 cents. But these guys love rippin off the elderly folks in that area I guess. If U want to pay 10x higher prices on shipping supplies and even more for office supplies or copies then go to this place. They take advantage of people since it is right next to the post office, sad shame. I do to mind paying for convenience etc but don’t swindle and then play the dumb card after like «oh yeah sorry» and don’t even offer to change it or refund. And it’s not high school kids workin there that are just careless. It’s supposed professionals and mature knowledgeable staff. Just be proud ur ripping people off and be straight up about it.

Jeff who works there was really nice and honest which I truly appreciate. Jeff kinda looked like me before I cut my curls off so it was kind of funny to see myself. But he was very honest about the pricing vs usps next door for tracking a envelope. I appreciate the honesty and will def consider using ups for my packages in the future for jeffs honesty and politeness and being patient with me !!! Bravo Jeff and I hope UPS understands who they have working there for them!

The staff and attention to detail here is incredible.

Kat, the service rep at this UPS store went above and beyond to help me pack my large item. She offered up suggestions on how to fashion a custom size box for my oversized item. She was friendly, helpful and fast! The nearby Fed-​x was insufferably unhelpful and unresponsive. I would highly recommend this UPS store. Thank you Kat!

So I walked in today (black Friday, day after thanksgiving) was greeted with a smile which was awesome… cause I know it sucks to be open today.
I didn’t catch the guys name who helped me… but man its hard to find nice people like him nowadays.
I am a first time amazon seller and was so confused about the shipping. I want and need to get this right (for the future also). He answered all my questions even though I didn’t ship from here. I ended up buying shipping through amazon… but he was nice enough to get me a box and label etc… THIS is the kind of service that is so much appreciated. Through all the holiday mess and just the nastiness of people lately. I am going to make this my UPS shop from here on.
THANK YOU! :)

Don’t try to go here to return Att Uverse if you don’t have your account number you literally have to fight three people for them to find a solution like write your info down. I mean I would have had no problem but one of the guys behind the counter butted in and said:“you should always have your account number”. Who asked him? And are you my dad? Argumentative and rude. In this economy they should be happy to have the ATT account and business.

I LOVE this places I moved from LA to CT, coast to coast, and everyone at this location was kind, courteous and super helpful. I even drove all the way to them from Brentwood where I temporarily lived because there customer service was fantastic. Thank you!

I feel really sorry for the general manager here:
HE WAS VERY HELPFUL. I needed something notarized, and he got me right through.
His staff on the other hand, consists of a bunch of high school (or possibly just out of high school) kids who spend more time teasing each other with inappropriate profanity in front of customers than they do working.
It’s really obvious that this poor guy does all the work there himself. I just hope he wasn’t the one that hired those kids.

Why would I pay extra money to ship a package 2 day air and then it arrives a day late? The employees at this store do not take any responsibility for their mistakes. Don’t rely on accurate shipping here. Luckily, the post office is right next door.

I’ve always had a good customer experience here, which isn’t typically the case when you’re dealing with shipping companies. I just popped in today to drop off a prepaid bag from ThredUp and they were polite, efficient, and I was in and out in under a minute, receipt in hand. The staff is always friendly and take pride in their work. They have a good selection of packing materials, padded envelopes, boxes, etc. I also noticed used boxes by their trash bin in case you’re moving or need one for a package.
I’ve never had to deal with long lines or surly clerks here, which is a good thing! They have a few dedicated parking spots behind Paty’s or you can double park directly behind the building or on the side street.

I’ve had a mailbox at this UPS Store for over 5 years. I have not had one issue in the whole time. The staff is friendly and helpful, often going above and beyond. I am writing this review because I recently had a friend drop off a laptop for me. Not only did the UPS staff hold it for me for over 2 weeks – but it was clearly a laptop and they kept it safe for me. No customers nor employees took it, which tells me the quality of people I am dealing with. I highly, highly recommend this location !