Brake Check

I tried to give this business another chance to fix my brakes and got the run around. A mistake they made they refuse to fix. I tried contacting corporate and no one knows who I need to talk to.

Here I am, June 15, with a car that was «fixed», but yet has a VERY LOOSE STEERING WHEEL that was NOT even a complaint prior and that I could have sworn that the over $ 2,000 I PAID to damn near rebuild my front end would have had it driving fine, wouldn’t you? The odd thing is, it was NOT LOOSE when I took it in originally. Yet, when I take it back, it needs more items and I need to pay more $. While Brake Check «claims» they replaced items on their nickel, why would it be WORSE than when I took it in considering I replaced the rack and pinion, etc. and it was NOT loose until AFTER they replaced my «control arms» a second time, not to mention the rack that started all this headache? Yet, I sit here, waiting since MONDAY when Joe Goddard said HE would PERSONALLY come to see my car. I call, voice mail, mark messages urgent, deaf ears, send e-​mails, guess people are blind. I see the other post where the man said he was SUING Brake Check — makes me wonder. All I want is my car fixed. .. Brake Check wants you to fall off the planet one way or another. . after $ 2,000+ dollars of course. Seriously? This is THEIR meaning of INTEGRITY? Integrity would be RETURNING CALLS AND FIXING MY DANG CAR RIGHT!!! JESUS!!!

Originally had a set of struts installed on my Honda. Twenty Six Thousand Miles later I was informed by a mechanic that the Struts were leaking. I don’t know much about Struts nor do I want to know. I went back to Brake Check and they reinstalled new struts for the ones that were leaking charging me in the process labor to do so. What I’ve since learned is that Struts don’t wear out after only 26,000 miles so the question was and still is can we get a refund full or partial on the labor? I’ve been dealing with these people since 11/​09/​2015 this is 1÷13÷2016 and still no response. Here’s the deal don’t tell me you’re checking into the problem and will call me back when you don’t or won’t? If you don’t want to deal with the problem just say so and let’s move on.

They installed my brakes WRONG! The Ford dealer corrected it and charged me over $ 500. Brake Check brushed me off and wouldnt refund my money I am suing them. STAY AWAY FROM THIS INCOMPETENT BUSINESS

I had a good experience at Brake Check this past Sunday. I scheduled the appointment over the web and when I arrived Sunday morning they went straight to work. They replaced all of my brake pads under warranty and the cost was minimal. They went the extra mile to verify that the rear replacement pads were correct since they had a different design.

These guys are helpful and know what they’re doing. Quick and reliable when it comes to getting alignments!
#1 stop for alignments!

Most honest & best qualified service ever
I can always call & ask them anything about my car/​truck & I’ll get an honest answer
I have been using Break Check in Tomball for 10+ yrs. I wouldn’t go anywhere else

I have been going to brake check for the last couple years, maintaining my oil changes and allignments. I was on their FB page as a loyal customer so I am very suprised and displeased with what I am about to explain. I took my vehicle in for my 3k mile change and went on my way. a couple dyas later I heard a noise and I checked the oil and there was barely on the dipstick so i put a quart of oil in amd called brake check. They told me to bring it back and I did. I was told they did not know why no oil was in my vehicle there are no leaks then they put oil and sent me on my way. as i was driving out my car started smoking and i took it back and then they told me I jhad an internal leak and I needed a new engine. I told them My car was working just fine before I brought it in and they agreed then they told me to take it to the dealer I did so they dealer told me the damage was caused by car being run w no oil. I contaced brake check and they told me «well i dont know what to tell you, I spoke to someone over the the phone and they told me a car cant be run with out oil». So i callled the dealer and inquired and they told me a car can not be completey emptied from oil. I called the regional director numerous times and did not receive a call back until I thretened to call an attorney. and they were suposed to meet me at the dealer but did not go when he told me he was. He calls out of the blue and says they went out to see the vehicle and the dealer told them something totally different from what I have in writing. I have been going back and fourth with these people and all i want is my car fixed. And they are blowing me off! I am very disappointed fustrated and getting angry. Enter at your own risk.