Unique Collision At 249

After a fender bender right along the body seam of my wife’s Hyundai Elantra, the insurance company of the other driver, who was at fault, offered us a choice of body repair shops to do the estimate, and I randomly chose Unique Collision, which was near our zip code.
The fuel door was part of the damage, so the concern was not only cosmetic, but possible deeper damage as well. After the estimate, the insurance company offered to pay for full repairs at Unique so we went with that.
These types of collisions are often problematic due to the unibody design needing to be repaired and not just replaced (like, say, the simple replacement of a light, hood, bumper, trunk lid, etc.).
When we got our car back, the seam line was as perfect as right off the showroom. When we opened the fuel door there wasn’t a trace of damage and the door opened and closed without a hitch.
Being as our car was six years old I expected a paint tone shift between the old paint job and the new one. Inferior body shops always give you that «What you gotta understand is your original paint color aged…» line, but Unique Collision, again, did a great job. The car looked as nice as straight off the dealer’s showroom.
Yet again, previous experience with family or friends and their experiences with collision repair prepared me for seeing the seams come out of alignment after a few days of driving. But it’s been nearly a week and the car looks as beautiful as ever.
At every step, Unique Collision exceeded my expectations. So all five stars and I’m recommending Unique Collision to everyone!

I went in recently for a repair estimate. After waiting at the empty counter, but seeing two people in the adjoining office, a girl came out and asked what I needed. After I told her, she returned to the adjoining office & spoke to the boss (?) who was on the phone this whole time. She returned & told me what he’d said, «We’re short-​handed today; come back tomorrow!» Like that was gonna happen! Stay away!

Had a great experience here. Someone at the fishing show backed into my car at GRB. For sure, an accident. They tried to leave a note, but it ended up rain washing it away :(. I filed a claim with Liberty Mutual and they recommended this place. Since I don’t have a warranty on my Suzuki (and they don’t sell them in the US anymore), I felt it would be OK to let someone other than the dealership work on my vehicle. I knew parts would be hard to find for my car because it is rare. Who has ever heard of a Kizashi? I took it in for estimate and they took the car from me on the spot.
About 1.5 weeks go by and they tell me it was done. I show up and take it home after a quick inspection. That night I had some issues with the lights and noticed the front of the car hood was sticking out a bit.
I took it back to show the issues I had found, the light problem worked itself out, but the hood didn’t seem right to me. The owner showed me the hood lines and how perfect everything was fitting. This is where premium customer service comes in. Instead of haggling me he admitted the car was rare and he was not 100% sure how it looked. He told me he was going to find another car like it and see what he could to find out if it really was an issue. A few days later i brought it back and he was unable to find one in the city to look at. I had brought some pictures to show him and he took the car and did some further investigation.
A few days later the owner personally called me and apologized over and over for not catching it and how much he appreciated my understanding. I go to pick up the car, the owner meets me in the parking lot to show me to the car, and it was perfect. They found the issue and resolved it.
Some people might have thought this to be a bad or frustrating experience, but I disagree. True customer service doesn’t shine until you have a problem. I never once felt put down or shamed for not knowing anything about cars. They performed with professionalism and courtesy.