Comcast Service Center

COMCAST. Haha what a joke. They are by far the worst company in the world. Nothing but issues. When u call their customer service ur calling India. Which sucks!!! Because u can’t understand a word they say. like every other company they read word for word from their book. They are taught to say I am sorry. After an hour on the phone with them u will hear 50 «I’m sorry». Well that doesn’t fix the problem, I think it makes u feel worse. and to top it off they can send over a signal. In my case it didn’t work. They sent soo many signals they froze our cable box. We had to go to rt 37 and get another box. Of course that didn’t work. of course we had to wait for a tech. In closing they do not deserve a star. But for some strange reason u have to give at least one star. Please think of the one star rating as a black star. Can’t wait till the day comes when we won’t need comcast or Verizon or any other cable company.

Billing practices are horrendous… if their internet wasn’t good, I would have nothing to do with them!

Comcast had always had a monopoly on the cable buisness, well, obviously, not anymore. With the dish, fios, this, that, the other thing. There is a lot to choose from. But, I always have had comcast. I have friends that have had all the others, and I always thought the I was just better off with comcast, for convience more then anything.
Now the reason I give them only 2 stars is, for the most part the service is getting more reliable, but those times the cable is out, you can NOT get in touch with ANYONE.
The installation was great. The guys that do come out are great. Very nice men.
But, as my Mom always said, «You get more bee’s with honey»… you know the rest. So I always try to be especially nice when I call these people. Mostly, women answer, and I try so hard not to take it out on them, but sometimes they think their God of cable.

Recently I scheduled online an install at my house so that I could have internet while staying at my shore house for a few months. In the past, this house has been a rental. While driving cross country, I get a phone call from Comcast saying that they need me to call in or they are going to cancel my install. When I call, they state that I need to go to my local Comcast office and give them my title to my house and a recent utility bill and that they are canceling my install. No reason or explanation. :sigh: My hopes of having internet installed the day after I get home go out the window!
When I go up to the local office, they tell me that a DO NOT CONNECT notice has been setup on my address and that the only way to get that taken off is to give them the required paper work and then to wait 72 hours and see if it can be removed. Oh, and BTW… did I know (tenant’s name). I explained that this was a tenant that I had evicted and it was a nightmare and I really needed service hooked up as soon as possible. Nothing they could do was the response. Have to wait the 72 hours and call.
Well, the good news is COMCAST… YOU HAVE COMPETITION! I went to FIOS. Thanks for making it hard for people to get your service… especially when there is BETTER out there! Get FIOS! No contract and no BS!