Barbeques Galore

great buy… my husband and i are so thankful. thank you chris

We walked in to buy replacement parts for our BBQ. As soon as the salesman found out we weren’t buying a new BBQ he didn’t give us the time of day, even though we bought our BBQ there. We then went to The BBQ Store just right up the street where we got superior help.

WORST CUSTOMER SERVICE EXPERIENCE EVER!!!
If I could, I wouldn’t even give this place 1 star!
I walked in with my husband and was not greeted at the door. Walked around for about 15 minutes and finally approached the sales rep (who had been behind the counter the entire time) and told him that we needed spare parts for our grill. The sales rep basically told us that we should not fix our grill and we should just buy a new one. He would not let us finish our sentences and would talk over us when we tried to explain what we were trying to do with our grill. He spoke to us in such a condescending way that I was appalled at how he was speaking to us — he obviously was not taught his manners.
I asked him for his name, which he refused to give. When i reached down to get a business card from the counter he reached over trying to stop me from getting a card. He told me that even if i complained about him, that i would not be able to do anything to him or his job.
We then went to the other BBQ store down the street and found everything that we had been looking for. The staff at this store was so nice and helpful. We told the sales manager what happened and he stated that everyone complains about the service from Barbeques Galore.
DO NOT WASTE YOUR TIME HERE!

Chris is the go to guy when it comes to flavors. He recommended some dry rubs and some wood that would pair well with my ribs and the next thing you know people at work think I should have a show on TV.

I was on my way down to the Dana Point BBQ Championships this past weekend and realized I forgot to bring wood chunks and was missing some ingredients. Came into this shop and they had me covered. Great service! Thank you fellas!

Pricey but good place to find some specialty items. Service was friendly enough but other than that… nothing particularly good or bad about this store.

This is the place to go for your BBQ needs!
Make sure you talk to Chris, or Rolo. These 2 know everything about BBQing.
This place has not only a highly knowledgeable staff, but also great high-​end BBQ equipment, and tons of BBQ sauces, rubs, and accessories. Yes, the prices seem high at first glance, but you get what you pay for. If you are looking to spend $ 200 on a grill that is going to make your meats come out cheap tasting, dry texture, hard-​to-​chew, without smokey BBQ flavor, which ensures that everyone tasting your BBQ will smile to your face but talk behind your back on how you don’t know how to BBQ, then go to Home Depot to buy that $ 200 grill.
Oh, and by the way, you’re probably gonna end up buying a newer better grill after a year anyway, based on going to your buddy’s house, who DOES know how to BBQ and DID spend $ 1200 on a real BBQ machine.
If you are seriously looking to become a BBQ master and put out good quality food, then you need to go to this store for your BBQ grill. Don’t go to a HARDWARE store, BOX Store, specializing in mass distribution of Hardware and Construction supplies… they know nothing about BBQ Grills, except which ones are easiest and fastest to distribute in mass quantities per store on their showroom floor.
Chris and Rolo taught me so much about how each of the BBQ lines and grills they carried were selected and manufactured to do the job right. I appreciate all of their advice, professionalism, and patience in teaching me about my grill before spending an investment on my BBQing…
Highly recommend you go to this store before you make that purchase, and talk to these guys.

This review is for basically ALL bbq’s galore. I’ve been waiting over one month for new porcelin tiles for my $ 700, 5 burner capt cook. On a slow boat from China. They BS’d me that it would take one week. Buy a Weber and sleep better.

Hubby loves to smoke!!!
Um… Wait… No…
Hubby loves to make smoked bbq…
That’s better!
Ha! But really, when it comes to making our smoked ribs and chicken, our conversations usually start with the first sentence of the review.
There used to be a BBQ’s Galore near my place, but it’s been long gone thanks to the freeway construction. Because this place is nearby to my job, hubby sends me here for his smoking needs.
I go here for the spice rubs only. Well, we still have plenty of wood chips and thermometers, so no need to purchases those. My recent visit involved purchasing spice rub x4 and some spicy mustard for hubby’s Tio (he smokes, too!). I was sold on a bottle opener/​flashlight/​lighter and ended up paying about $ 50.
If ever I had a question about anything, someone was close by to answer. Pretty quiet store with plenty of parking available.

Here’s the trick — ask for Rolo.
I bought a fridge there and thousands of dollars of bbq equipment not too long ago. The evaporator went out in my fridge and I couldn’t find a replacement part. It was maddening talking with BBQG guys and their distributor, coming to the realization that the ‘part’ doesn’t exist. now what.
That’s when, fortunately, Rolo took my call and said he’d find a solution. He did!
I’ve found that the ‘people’ I deal with is more important than the product. I’d only go back and buy from them if Rolo was counseling me on products. he knows his stuff and the buck stopped with him, he took responsibility. So, if you’re going to give BBQG a go, make sure he’s working (I think he’s off Sun & Mon) and have him be your personal shopper. he’ll give you straight talk and good advice.
The five stars are for Rolo. thanks for saving me hundreds if not a thousand dollars, you rock!

Walked into this place looking for Kingsford Competition coals. This place doesn’t even carry charcoal. They do carry wood chunks, but the size of the pieces in that they carry are not enough for a cookout. Stay away if you are looking to do real BBQ. All they carry are gas and ceramic grills.
Not to mention, no one offered to assist me with anything. They have limited supplies. Not a place to find what you are probably looking for. You are better off going to Lowes or Home Depot.

OMG please don’t go here. These guys are super snooty and always try to up-​sell you. They literally insulted us for looking for firerock. «That stuff is like 20 years old, no one uses that anymore» Then proceeded to tell us that our only option was this high priced ceramic brick. After I insisted that I had bought the firerock there before, he finally looked it up and said that it was out of stock.
NOT NICE PEOPLE

What ever happened to customer service? I guarantee I will never step foot into this location ever again. It seems I’m not alone after reading a recent comment made yesterday.
–I called to check and see if they had a replacement part I was looking for, but after 20 plus rings I hung up to check the phone number again. Called back and after a few rings I was greeted with «Hello, can you hold?!». I should’ve know from that experience alone that I was in for some sub-​par service. However, I decided to drop– by anyway since I was around the corner.
–Walked around inside of the store for 10 minutes without ever being greeted when there was only one customer concluding his transaction at the time.
–When I did approach Mr. «Asian» Mgr., he seemed quite agitated that I had the nerve to ask a simple question regarding a basic replacement part for my Weber grill.
–Actually, he never even looked up at me until I was done with my question.
I simply shook my head and walked out the door. It amazes me that businesses continue to provide inadequate service with the amount of competitive options we have as consumers these days. This store does not get a second chance with me.

They were decent back in 2005, when I bought a Weber Go-​Anywhere Grill for $ 40. It now appears that they cater mainly to the upper class and specialize in large $ 500 and up grill setups. And they carry very few accessories. The salesperson didn’t even know what a propane tree is. I barely got someone to help me. However, they were extra friendly with aging yuppies who walked in. Don’t bother going here, unless you’re wearing a $ 75+ Polo and drive a Beamer.

My experience was awful. Do not shop here. I walked in looking to buy a custom BBQ with cash in hand and wasn’t even greeted at the door. There were 2 employees both chatting with another customer, but couldn’t be bothered to even look at me.
Since I was with another female I really felt like these guys were being chauvinistic and didn’t believe 2 girls were buying a BBQ. As I walked out the door, one worker yelled from across the store «couldn’t find what you needed?» I just walked out and spent $ 6,000 on an island elsewhere.

This is a great store for all your bbq needs. They have a good variety of top end products. They also have lots of other stuff like bbq sauce, wood chips, smokers, tools for cooking, fire places etc etc. every time I’ve been here the people working here are nice, knowledgeable, always willing to help, and talk to you about what they have and they spend time with you as needed. The prices seem to be competitive and the name brands are better than what you get a other chain stores. But its not cheap, but what is these days. If you need a high end bbq this may be the place.
for another option, check out

The store was nice and if your looking for a grill under a thousand dollars its ok, but you’d probably do better at home depot or costco. And then if your looking for a nice BBQ that will last, like I was, the quality of the stainless steel used even on the highest end bbq in the store didn’t equal to what i found at «The BBQ store» (thats what its called) half a block down the road. Plus down the road its all american made and warranted for life

I also had a great experience at barbeques galore torrance. The shop was clean, the staff was knowledgeable and friendly and they had lots of good stuff in stock, whatever they didn’t have, they were more than willing to order for me.
I will be visiting them quite often now that I got my dream grill!
Thanks to the sales associates, kelly and isaiah!

Finding a good grill is hard these days.
While Home Depot, Target, Costco and the other mega-​giants all offer some sort of model, the quality found can become questionable around month 3 of ownership as I’ve found in the past.
Enter Barbeques Galore, a smaller local shop focused on one thing and one thing only… grilling.
After talking to the staff about our specific needs (aka something that isn’t going to rust away in a week due to the Ocean Air) we were presented with a beautiful 5 burner Capt N’ Cook Stainless Steel model, which, because of the new model year was half off… SCORE!
Sure, they’re prices may be a tad higher than the Super-​Marts but the customer service, product range and expertise in the field WELL make up for it.
If you’re looking to seriously do some grilling, do yourself and your future headaches a favor and come here first, you won’t regret it!

After doing my research online for bbq brands and models to go for, I decided to order at a local store. I didn’t want to have to deal with shipping or a broken or defective grill arriving and the potential hassle. I looked at both Home Depot and Lowes but their selection was very lacking and staff not knowledgeable.
I finally decided to pull the plug and go to a speciality BBQ store and I’m so glad I did! The staff was very helpful and friendly and pricewise, the prices were identical to online retailers. I’d highly recommend BBQ Galore for their service and selection!