Budget Car Rental

I’m only writing this review in hopes it will help other people going forward. I wish I had read the reviews this place had before I went through them to rent a moving truck. We booked a 12 foot moving truck online since it said it was available. We got there to pick it up and the lady was… well… unfriendly to say the least. (Moving is already stressful…) when she pulled up our reservation she said that they only had a 16 foot truck but we could have it for the same price. Ok… I let that go. She went over all the charges for the truck and said if we were going to return it after hours to park the truck on the side street by them and drop the key in the night drop box but that would be an extra $ 10 charge for them having to get the truck from the corner. (Literally less than 100 steps away) I again… Let that go. We got the truck and went on with our day. We had a 200+ mile trip ahead of us and half way into our trip we had a back tire blow. We pulled over on the side of the freeway and called Budget who directed our call to their support company who would be able to help us. 45 minutes went by and still no one showed up to fix the tire… Still sitting on the side of the freeway. We call back and they say it’s going to be another hour and 30 minutes… ok… getting mad wouldn’t get them there any faster so we went 30 miles an hour on the freeway to the nearest exit to be in a safer place. Finally they showed up and changed the tire. (This guy was awesome). Once he changed the tire he checked the air pressure on the rest of the tires and come to find out ALL 6 tires were filled WAY too much which is why we had a blow out. 3 ½ hours out of our 1 day rental… gone. Anyway, 9pm we park the truck on the side street by Budget and took the key home with us. We woke up at 7am the next morning to be there before 8am so we wouldn’t get the extra $ 10 charge. They had us fill out paperwork for the «incident». I’m my eyes, this is their fault. The tires were filled way too much and as a rental place, they should be watching things like this. This could have been a way worse situation since we were in the freeway (405 to be exact which is always nuts). They never once seemed at all sorry for what we went through, didn’t call us when someone would be there in 2 hours and 45 minutes while we wait on the side of the freeway freeway to assist us or anything. These people don’t care which is sad and disappointing. A little goes a long way… a sorry would have helped a little. Maybe it’s just me. The second star is for the guy who showed up and helped us! He sincerely looked out for us.
*Full tank on our truck cost $ 60
*230 miles with the purchase of full coverage insurance was $ 305
$ 365 for crappy customer service and a blown tire. #sadmovingday

0 stars if I could. Terrible customer service. Avoid this place. The trucks are in really bad condition, they don’t maintain them, and to top it off they tried to charge me a $ 30 fee for $ 0.30 worth of gas, which I had to go fill myself. Waste of time. Do yourself a favor and don’t mess with these people.

The customer service wax so crappy. The female working on ½/​16 at 8am was so rude. She just gave me my paperwork and keys and said here you go. Did not evnbother to show me where it was, told me to push the button to find the car. Then when I found the car it was all dirty juice boxes all over the backseat and floor gum wrappers and trash in the side pockets. I told them the car was filthy. So the guy working helped me out the female was busy trying to eat her breakfast. Go somewhere else to rent car.

Completely unhelpful. Booked on Orbitz, found out that way they do not check if cars are available, when we arrived to rent the car they did not have any available. No one at the front desk was willing to check other locations for cars, just the «oh I’m sorry, we can’t help you.» Needless to say I will never go to any Budget again. Hertz down the street is much more helpful and friendly.

I hate to be s stickler for customer service. BUT HEY! If it is not a food craving it is one of the underlying reason we would give the business a second try. My friend actually warned me a little about the smug in the area. But the deal was pretty great and it was somewhat close to my friend’s condo. Picking up the car was a smooth process, but returning it was a little disappointing. We patiently waited in line, while there were 3 employees working the front desk. The lady that assisted us, did not even say. «Hi, what can I help you with?». We approached the front desk with hello, where she only grabbed our key with nonchalant smile. She didn’t explain any protocol with us, leaving us confused. It would have been nice for her to explain to us that, okay I am going to do a walk through, please wait here. She just grabbed the key and walked away. I don’t know what are my chances of renting a car in Torrance again since I am from the Bay Area. But for those who are in the area, be aware.

Horrible customer service. Our truck was in the shop so we needed a rental to go on a trip. Our reservation was for noon but I was running late. I called at 12:20 to ask this was a problem and was told that as long as I arrived before closing I was fine.
Thinking my rental was taken care of, my wife and I took a taxi to the location. When we got there, the girl behind the counter told us there were no cars left.
At no point during my initial call was I told there was a chance that no cars would be available. I’d give 1 star, but I gave two instead since it was my fault for missing the appointment.
If you rent from here, don’t miss your reservation time. Especially if your renting on the weekend.

Dropped of my Subaru and received a free laoner to be picked up two doors down at Budget. Walked into an office area that is in much need of an overhaul, and cleaning. Attention to appearance has left the building a while ago for sure.
What’s that smell??? As I am trying to find out, someone looking like a mechanic walks in, disappears, and appears again with warmed up leftovers or something.
So why the Four Stars? Because employees can make someone’s day. Wendi was pleasantly pleasant, cheerful, helpful, caring and endearing all rolled into one. Just dropped off my rental again and she «young manned» me with a big smile.
Thank you Wendi, I hope you can convince the powers that be to put some pride back into this business.