Carter Services

Be aware that once you have said yes to your repair estimate you are subject to their «new» hours. Not M –F 8 – 5 nor Sat. like noted on their website. Now we have to take a day off of work and the cost has doubled. I asked for a 3 o’clock or Saturday appt and Kevin told me I would have an extra $ 100 charge.
Good thing: our technician was friendly and knowledgeable.

Our LG clothes dryer was not heating yesterday (on Christmas Eve) and Carter Services came through with SAME DAY service. Steve arrived at our house 1 hour after we called. He was courteous and professional… and he had the issue diagnosed, broken part replaced (from truck inventory) and back running within 45min of arrival. Terrific service!

Carter’s is my go to repair service. The technician Winson is polite, thorough and knows what he is doing. I’am always 100% satisfied!

Ok, here we go again. My oven went on the fritz again (self– inflicted, but that’s another story). So i called Carter and asked for the OVEN WHISPERER, WINSON. He came, he diagnosed, he repaired. PERSONNABLE AND PROFESSIONAL. I could write a novel about the GREAT service i’ve had from this company. Thank You Carter AND Thank You WINSON!!! You saved my wifes holiday baking!

Just the best customer service ever on time efficient and knowledgable highly recommend.

Carters is the best home service in the South Bay. They show up on time, are professional, and know how fix things!!!

They sent a guy to my commercial building to examine my less than 5 year old 5 ton HVAC unit. Although we barely ran the machine, the service man said it needed a compressor. It was making a strange sound, besides that he replaced a few wire nuts.
Then he handed me a bill for $ 220. They told me a service call was $ 150 but they tacked on an additional $ 70 for him to just walk through the door.
Then he gives me an estimate of nearly 2600 to replace the compressor. Well I am a contractor and not a dam fool. The compressor cost $ 560 and the freon to recharge the system a couple of hundred. So they were looking to make around $ 1800 for about two hours worth of work. The best part is that he hands me the estimate and tells me to «sign here» under a bunch of fine print. I told him I was not interested in spending that amount of money. He said, «Are you declining the estimate?» I said yes, then he said, «Well you have to initial here.» So I initialed something that said I was declining the service, but who knows if there was some fine print that gives them the right to charge me some bogus fee in the future. Then he tried to get me into a service contract and again I said «No thanks.»
Here is what I learned: some of the suppliers of the compressor would not even talk to me if I did not have a C20 license. Which is the HVAC contractors license. Some that did talk to me said they had the part but would not give me a price. So the HVAC mechanics mark up the cost of the product and the suppliers protect them. In fact I recall the Carter guy telling me the compressor was $ 1200. So he was more than doubling the price. How can it be legal for their to be such a conspiracy between the supplier of parts and those render the services which enables them to keep the prices between both of them? Why can’t you find these parts from a vendor who will deal with anyone? The furthest I got was the price quote but he still would not sell me unless i showed him a C20 license.
But I will keep trying. I found two contractors who would install for $ 1000 labor + parts, so about $ 1700. I found another who would do it for $ 250 plus parts. So my advice is to shop around. These big companies charge big prices and take advantage of a person’s lack of knowledge.

Amazing service… :) Thank you!!! Highly recommended

Great service and great follow up. James is wonderful.

Great job, on time, friendly technician with immediate access to prior work done on the house by the prior owner. Found the problem with my dishwasher and fixed it quickly. I would definitely use them again for any appliance related issues.

Responsive, efficient and dependable. Wouldn’t use anyone else!

I was very satisfied with the service that Ivan of Carter Services provided. He diagnosed the problem with my gas range very promptly, ordered the necessary part and was very efficient at installing it once it came in.
I would definitely use Carter again!

«Isaac» at Carter services is a very knowledgeable, professional and personable repairman–
He serviced both our refrigerator and our dryer and diagnosed and resolved problems
quickly. He also called ahead to let us know when he would be coming and arrived promptly.
His expertise is top notch !!

Some of the negative reviews on here go beyond silly and are just ludicrous.
Yeah, you googled the part and it was less than what Carter Services charged you for it. But A) you didn’t know what part needed replacing which is why you called them and B) they warranty the installation work including that part.
Yes, they charge to come out and do an inspection. They could have that tech somewhere else on a job making their usual labor rate, but instead he’s there with you and you want that to be free? Does your doctor see you for free? How about your CPA? Oh and your doctor and CPA don’t drive to you do they?
I also don’t get the people who second guess how their tech went about doing the repair. Diagnostic work is pretty simple. You start with the stuff that is most commonly the issue and then after you exhaust those possibilities, you start looking at the less likely stuff. If a tech finds a problem that 90% time is the fix, do you want to pay him for another hour or two of labor to check things that account for the issue only 10% of the time? I wouldn’t. Of course he knows what he’s looking for and has training and experience, you don’t. If you could fix it yourself, why didn’t you in the first place?
Are there cheaper companies? Absolutely. I’ve used those companies in the past and usually end up unhappy. Quick fixes, or worse yet unsafe fixes really aren’t a bargain. Like the guy who complained that their tech found a gas leak and fixed it without quoting a price. You could have legally refused to pay him since you never signed a bid but he was morally obligated to not let you home blow up… but that was somehow a bad thing?
Have some people had bad experiences with Carter Services? Absolutely. But when it’s all said and done, every experience I’ve had with these guys has been positive. I’ve used their plumbers, electricians and appliance repair group. In every single case, the work was done well and on the one instance where an issue arose later, they fully honored their warranty and made it right.

These guys were responsive and professional. They called back, set an appointment, confirmed the day before and then actually showed up on time. Do they realize this is Southern California?
Our repairman was «Isaac», a pleasant and capable man. He was explanatory and courteous throughout the 3 repairs we needed (dishwasher, dryer and washing machine, all at the same time [please, don’t ask]).
We had slightly lower quoted repair prices, but that company never showed up or returned our phone calls (Torrance Appliance Repair). Sometimes you get what you pay for, even on Unilocal

Nik was an awesome help! Great plumber, a true professional! He was clean (took off his shoes, laid down sheets of plastic to keep things from getting dirty), he was time efficient (non-​stop at work), in constant communication with me on what time he would be able to arrive so I’m not waiting at the house all day, nice & respectful guy!
Hourly prices are not cheap, but Nik’s service was #1. I highly recommend him and would definitely use Carter Services again based on my personal experience.

Have used them twice now. Kent came the first time to fix our dishwasher and again a 2^nd time to fix the dishwasher which was not draining properly.
Not only are they grossly overpriced but he blamed whoever installed the dishwasher for what was wrong with it the 2^nd time. And yet it was he who serviced it when we first installed it and apparently didn’t notice anything wrong the first time.
Both times charged hundreds of dollars. ($ 200 labor for 1.25 hours) $ 377 to fix a clogged drain in the system.
I“d complain to the owner but he is apparently one of the owners. Will not use again.
Oh also — they don’t credit the $ 69 visit fee to your bill, just add it on so when they say it’s $ 69 to come out and look, That’s in addition to their labor fee and it just keeps adding up from there.

Our built in fridge was on the fritz so I called Carters and got someone to come out the following day. The technician (Isaac) called me to check in. I spoke to him about what was going on and he consulted me over the phone about what was going to be repaired, all the background information (how the parts aren’t being made anymore due to natural disaster that affected the plant, etc) about it and a general quote. Told me to discuss with my husband about what we wanted to do.
He could’ve come over and just charged us but he was very helpful in giving us information ahead of time. I greatly appreciated his information and the opportunity for us to think about what we were going to do.
Will definitely be calling them again for future repairs. Ask for Isaac!!!

My review is for work done on a U-​Line wine refrigerator, my repairman was Sergio. Looking at other negative reviews, it would seem that the type of appliance and repair individual will dictate how your experience goes. Sergio + refrigerators = good results.
I called after my fridge seemed to die and lose the ability to chill. I was scheduled an appointment the day after my call, with an arrival window between, 9 – 1, which was a large time window for someone with a job. In any event, Sergio came at 12pm, and called as he sat in my driveway, and was very professional.
I’d trust Carter Services (Sergio) with any refrigerator problem, as I talked to him I became clear on his expertise; refrigerators, ideally U-​Line or Viking. Sergio quickly said my thermostat was dead, so he replaced my ‘cold control’ thermostat, which took about an hour, and cost around, $ 330. The price seemed fair enough from what my Google research indicated. NOTE: you will be charged $ 69 just for the repairman to come to your house, that is not deducted from the total, which some places do, but $ 69 is where your bill starts, BEFORE parts and labor.
As for Carter (Sergio), they were easy to contact, stayed within the quoted time window, and were VERY respectful toward my floors, and attention to cleanliness, the price was seemingly fair?
I had a great experience, and my wine refrigerator is again in good repair.
Cheers to Sergio (with a nice chilled Italian pinot grigio)

ABSOLUTELY TERRIBLE… AVOID THIS COMPANY!
Over the Summer, my AC unit went out so I was referred to Carter Services. The technician came out and literally spent 10 minutes troubleshooting the issue at my house… Yes, 10 minutes. He determined there was a issue with the breaker that powers the outside unit so there was no power getting to the AC unit. I didn’t have a problem with that assessment. What I did have a problem with is his recommendation to replace the condenser which ultimately means the whole unit needs to be swapped out. That is approximately $ 4,000!!!
How can this so called «Technician» make that assessment with no power??? That is like trouble shooting a car with no gas!!! So after this guys «Thorough» assessment during his 10 minute stay, he charged me a $ 99 visit fee and $ 89 labor fee.
I had a real HVAC technician come out who was honest and as it turns out, he replaced the breaker and tuned up the AC unit all for the price of $ 180. No condenser replacement necessary!
When we attempted to call Carter Services to rectify the issue they were not helpful at all. As it turns out the technician who came out was one of the owners and his name is George. He refused to compromise and made no attempt to resolve the issue of him over charging us and giving us the wrong assessment.
DO NOT DO BUSINESS WITH CARTER SERVICES… THEY ARE DISHONEST AND MAKE NO EFFORT TO RECTIFY THEIR WRONG DOING.