Charles Schwab

Good customer service overall. Reps are available for inquiry and do a good job of advising rather than pushing for account management. Modern office and professional staff. The only negative experience I’ve had is the inability to contact my local office. Calls are sent to a customer center in Phoenix, Az, when local officials are unavailable (frequently) and information is provided to that center. I then have to repeat the reason for my call to the local office rep.

Not too happy; everything good now

Went in to the office to open a trust account with a cashiers check for over $ 500k and after the manager was to preoccupied flirting with the customers ahead of us. He was very short tempered and very Rude to us.
Best financial advice is to short Charles Schwab stock and pull your money from these idiots and open a Fidelity account around the corner!

parking okay if you have handicap blue. otherwise spotty and crowded in medical center… more easy then older location. but think they could have found a better location… usually short wait for clerical support on front desk… that’s all I have to say that you might be interested in.

I hate writing bad reviews. But I was treated to so many lies and excuses and rude treatment at this location I yanked my hard earned investment money out and took it elsewhere. I once tried to speak to the manager. She only agreed to speak to me on the phone by appointment. And THAT conversation was the final straw. I would never recommend this branch to anyone other than a masochist. For those that have had good experiences I feel happy for them. But if someone asked me for a recommendation I would tell them to go anyplace else.
To be fair, however, I still use the services of Schwab Bank without having to go into this crappy branch. Their telephone customer service is very good. Their ATM debit card is great because you can use it world wide fee free.

I love the people at the Torrance location! Over the years, they have become a part of my life. They know my kids and ask about my business ventures and know my name. Sounds simple but that just doesn’t happen at the local branch of your bank like it used to! The corporate structure is just as awesome and they handle every call quickly and politely.
I’m going to dig deep and find a con to temper all these pros: they cannot deal with cash. If you want to deposit $ 500 in cash from selling your used kayak, you are out of luck. Likewise, if you want to break a $ 100 bill so you have a kitty for your garage sale? No go. Good news? You can use any ATM on planet earth and they reimburse your ATM fees.
It’s the other end of the spectrum from a check cashing joint, for sure, but super nice people and customer service if you’re in the market for a bank like this!

I’ll be the first to write a review. I mean, after all, I really did come here first when deciding whether or not I should keep my account with them.
So after coming across an account that my family has set up, I didn’t know anything about, I went to the best place which was the website! A bunch of questions more and a phone number. The phone number really didn’t help much but that it put me into an appointment setting. It took a week! More than a week and from that, I didn’t only lose some profit, I lost a little trust. The appointment setting was for noon and the man didn’t call me until 12:30. An appointment is an appointment, no?
So to say the least, I was upset and disappointment! I finally just decided to ask the phone number if there was a branch that I could visit and wa-​la! Thankfully this is so close by that I got to set an appointment for the next morning!
Really, this branch succeeded my expectations and answered all my questions. I didn’t have to wait a week. I didn’t meet with a computer. I didn’t have to pay a dime. My advisor walked me through everything and answered every question. He even gave me advice that was more like talking to a friend! His suggestions were really sincere and felt thoughtful.
I’m happy to say that I won’t be taking my account anywhere else. After reading about others, I feel that the real customer service at this branch and with this company is good enough to keep me.