Chase Bank

Chase started charging me service fees for my checking account, so I stopped by this branch location to see what that was all about. The account rep I spoke with claimed that Chase was spending money to maintain my account, and suggested that I deposit more cash in to waive the fees. I call BS on this shady business. Banks use the money you trust them with to make investments, which then go on to generate profits. It shouldn’t cost you anything to use my money for that.
So the account rep then went on to say the best course of action would be to close my account. I’ve been banking with Chase for almost 10 years and was sad that it had to come to that. It took an hour for this whole process to complete and really shouldn’t have, but it was obvious that I was no longer going to be treated as a client. Do yourself a favor and do your banking at a credit union where you’ll get the respect your money deserves.

I walked in here to deposit some cash and checks, after spending 15 minutes trying to find parking. The renovations at Del Amo mall nearby are great for aesthetics, but they also made the parking situation on this side of the property all but impossible.
Unlike my usual Chase branch, this one does not have the newer ATM machines. So I stood in line, but I was not waiting for long. The teller processed my transaction smoothly, and I was out the door in no time.
As far as the ATMs outside, withdrawing money from them is fine, but depositing money is best done within the branch or at the newer ATMs. Trying to deposit money in the old ATMs can be frustrating, as they usual fail to take the cash adequately. It will keep spitting out the bills, saying they are sub par in spite of the fact that they may be brand new. Akh.
A great experience, but one star off for the parking situation.

While this branch (like most of the Chase banks now) looks very nice, modern and clean… for the life of me, I cannot understand why there were only 1 – 2 tellers working during the lunch rush. When I stopped in to cash a check (on my lunch hour… which I assume most everyone in line was also doing), there were roughly 14 people in line and only 2 tellers open. Originally only one, after 25 minutes, someone else finally came in. There were at least 5 other employees sitting in their cubicles… doing what? I have no idea. Branch manager didn’t seem to do anything to try and expedite the line.
Most other branches I’ve been to, when there are a lot of people in line, they’ll try to get people out quicker by handling anyone who is making a deposit and doesn’t need a receipt… not here! Didn’t matter why you were in line, you were just going to wait. It took me 45 minutes before I was out… ended up using my entire lunch time here. Never coming back

The tellers here are nice accommodating and helpful but I have never gotten out with under a 30 minute wait.
(often times 1 hr or longer)
Even when it is completely empty. It is almost as if they understaff the personal bankers section on purpose.
I hate having to set a huge chunk of my day just to reissue a dam debit card.

This bank is alright. Parking is difficult and they were under staffed when banked here.
Service can be awesome at times are really bad at times. Depends on

I can’t lie, the service here sucks. Especially when you want to talk as a private client. I remember the last time I came in there was already a lady and her daughter waiting telling me she’s been waiting near an hour. The time I had waited, not a single person came by to say someone will be seeing me shortly or later or anything. There was a group of staff members literally standing around in a circle and talking. I ended up just leaving cause I didn’t have time for that. But I do have to say after making an appt I was able to talk to not the financial advisor I was supposed to talk to but his assistant, and his assistant is superb. Always keeping his word that he will email or call. Even when he says he will follow up in a month, and he did. So two stars for him and only him.

Corporate won’t let them have tellers. Super long line in this private client store. Loan officers cannot help tellers and I was told that corporate won’t let them have more tellers. They should close this branch as a banking branch and have it be only private client loans. Chase doesn’t care about CS– I will be finally pulling my account.

Only one teller on duty during lunch hour and the manager and other employees in the cubicles made no attempt to jump behind the counter and help the one teller on duty. I confronted the manager about it as she was telling us to go use the ATM. She said they weren’t tellers. Not team players!!! Other employees will literally sit there in their cubicles not helping anyone while the line is almost out the door because apparently helping the other teller is beneath them.

Horrible customer service. Came in to get a new card and they made me feel like I was bothering them by asking them to help me.
I’ll probably go to a different Chase from now on even though this is the closest to my house

Poor service here.
I came to ask for new bills because we use that as a gift. First off I went to another Chase Bank off Hawthorne and Lomita and they checked for me.
The stupid b*tch teller at front with glasses and dark her didn’t even offer to check for me. She just gave me this look and immediately said no we don’t. I repeatedly asked her if she was sure.
Dumb girl is better off twerking for a meal.

When I lived in Torrance, this was my go-​to Chase because it was located less than 3 minutes away by car. I’d usually go on Saturday mornings to deal with the tellers who I thought were ok. It’s in the southwestern edge of the Del Amo shopping mall.
Fast forward to 6 years later: I needed to get some cash around 8pm in Torrance and felt unsafe for the first time in this neighborhood. The ATM areas for this branch are outdoors, unsecured, and not well lit at nite and near a bus stop — beware of mugging attempts if using at night.

Customer service is so bad, I mean not everyone is rude there are some friendly people working here. The tellers are pretty nonchalant about everythig, dont really smile and dont seem to like their job but one teller really stood out to me because he looked so frusturated with customers and what they were asking for.
For sake of not wanting to get anyone fired I wont say his name but this is the last time I will ever get any of my transactions done with him, he was pretty rude and rolled his eyes at everything! Next time I’ll just skip him knowing that his attitude was disgusting.

I was just taken Care of in the teller line by the nicest young lady named Erica Gonzalez. she’s originally from Palos Verdes Estates branch she’s helping out here in Torrance and is AMAZING, she’s friendly informative and knowledgeable I really enjoyed my experience because of Erica Gonzalez sets the best example for all chase employees to be friendly smiling and help out. Thank you again Erica.

My review is about everything but the tellers window since i haven’t experienced it.
Been a customer here for 3 years and for the last 1 and a half been with their strategic investment portfolio. I have to say my financial advisor Ming is top notch, made my account grow 5−8% in a year which in this economy is world class. I keep withdrawing my money from boa and adding it to my Chase accounts. The people here shower me with greetings and really cater to my needs. So far I’ve met with 2 financial advisors, one banker, and the branch manager who is very nice. They have fresh cold water with lemons in it for those hot days. I’ve never seen that at boa.
As far as Unilocalers commenting on «hidden fees» I’ve never had an issue with that and my advisor has always been able to get me around fees or waive them. Unfortunately we live in a world of fees so sometimes its necessary, but I don’t think the employees at this branch will purposely hide that from you.
I’ve been waiting for a unsatisfactory experience but thats really hard to come by here at this branch!

A bank where teller windows are actually staffed? What a rare and delightiful thing! Haven’t you noticed at airport security, DMV’s, supermarkets, drug stores, even MOST banks — they build 15 service counters, but use only a few or half of them? At markets it makes sense, they want you to impulse buy while standing in line: candy, gift cards, various other items you don’t need. Well, this branch of Chase has about 6 windows — and they are always fully staffed. This, of course, keeps the line short and moving quickly.
Generally speaking, I am able to do my banking within 10 minutes, without any hassles. I am greeted when I walk in, and valediction when I leave. The customer service of the tellers are always friendly, and generally a joke and laugh is had.
While I can’t speak to some of the more advanced or higher-​level services, the general and everday types of transactions are great, handled accurately, and professionally.

A bank is a bank… When i first opened an account, it was either BOA or Chase… or a smaller company but BOA doesnt have that great of a reputation when it comes to overdraft fees and other misc fees so i chose chase. So far, i have been banking with them for about two years and haven’t had any problems.

I rarely, write such angry reviews, but this is warranted! All I have to say is Chase, YOU SUCK. I would give you negative stars if I could, but I can’t so you lucked out. Thank you for treating this 25+ year customer like a nobody. Banking with you is like being in an abusive relationship. You hit me with fees until I owed you money for doing nothing, and having nothing of mine, and then you didn’t even make it easy for me to leave. To top it off, you hire the most unprofessional, condescening fools ever. Tip: The car dealership/​hustler approach is not the way to deal with customers and mini skirts with hooker platform shoes is not appropriate dress for associates. Even though you have new remodeled locations, you should remember, you need customers to keep them open. This Unilocaler, OUT.

A bank is bad when tellers making eight bucks an hour are throwing attitude. Horrible customer service. Take your money elsewhere.