Childrens Medical Group

I’ve been coming to this medical office since my daughter was born which was almost 8 years ago it was all good until I had my son almost 4 years ago and that’s when the problems started things just got worse my first issue was when my son was 1 ½ after he was done with most of his shoots I thought he was up to date usually when you go to a pediatric office they tell you make sure you schedule apt in 3 months or so for the next set of shoots well neither did the doctor or person in the front mention anything to me so my son wasn’t up to date on his shoots he went over 6 months without knowing he still needed his shoots and I found out when he was going to start day care the staff at the day care told me he was missing shoots so he couldn’t start until he was up to date so that was a huge inconvenience for me second issue when I went to this office to drop off the physical paper for his day care they tell you to leave it for 3 days and the doctor will fill it out and go after 3 days to pick it up I clearly told the girl with the purple hair that I needed that paper asap if she can please make sure the doctor signs it she said yes sure and by the way shes so rude and doesn’t even acknowledge you until you say something to her so 3 days go by and I went after work to pick up the paper I had to drop it off that same day at the school I only had 20 min to get to his day care and they tell me they cant find the paper it took them 15 min to find it and it wasn’t even filled out I was furious they had 3 days to have the doctor fill it out and it wasn’t done and on top of that I still had to wait 15 more minutes so they can have a doctor fill it out I was late to my appt at the day care so I had to wait till Monday to drop it off because it was Friday evening another inconvenience for me they are so inconsiderate the third issue I had was I recently took my daughter in for another concern the doctor sent me to the lab and she gave me the wrong paperwork it was the same 1^st name but different last name that is not acceptable this was the last straw I lost 1 hour ½ just for a blood test because they cant get their stuff right! and that’s not all when you call in to schedule appts they have you on hold for about 30 min before anyone can answer and my kids doctor is dr sergis and shes never available so my kids never see the same doctor it skips around from dr sergis to dr cherness and doctor lee and this last visit was a nurse practitioner the one that messed up the lab paper work don’t get me wrong the doctors are really good its the staff that sucks so please avoid all this mess take your kids elsewhere this is my very 1^st review ever it just had to be done someone needs to check those girls at the front they are very rude.

Truly fantastic and caring medical group.
Pros:
·It’s easy to make appointments and several options for days and times are always available.
·The front desk is accommodating and answers quick questions.
·The waiting room is charming with a large fish tank and a play area.
·There is a separate waiting area for newborns.
·Everyone is well equipped to handle your most prized possession (adorable baby).
·The patient rooms are extremely clean as is all of the equipment.
·Raquel Fernandez is absolutely amazing, she is sweet, caring, kind, patient and extremely knowledgeable.
Cons:
·Not a single one.
Good doctors are so extremely hard to find. I am over the moon that my baby is in such great hands. Her first experiences in life with doctors has been such a positive one. She has received her vaccinations on schedule and each time she only uttered a whimper instead of hysterically crying — I think because of the gentleness of the staff. Although she’s young I think she enjoys the check ups. With such a wonderful start in life I’m sure she will grow up appreciating medical professionals unlike being disillusioned as many of us adults are.

Here goes my first review on Unilocal!There is a good reason to trust Dr. Nguyen because she’s the pediatrician that other physicians take their children to. She takes care of both of my children and we trust her judgement implicitly. In fact, we changed insurances just so that we could stay with her. Anytime my wife or I have had any issues, she has attended to us promptly. Our children love going to Dr. Nguyen (most kids hate going to the doctors) and especially love the fish tank that they have in the lobby area. I would recommend Dr. Nguyen highly to anyone who needs a pediatrician. Her kindness and caring are only exceeded by her clinical acumen and competence.

Dr. Lauren Nguyen elevated herself from awesome status to Rock Star Status! She has always been amazing with standard checkups etc. throughout the years. Last week our child was only smiling with half of his face. It was paralysis. Dr. Nguyen took us in on extremely short notice. She PERSONALLY examined our boy, called the neurologist, scheduled the MRI, and called around to find the exact and dosage of medicine for our little guy. I can’t say enough about her. Well done Dr. Nguyen and everyone in her office!

Dr. Lauren Nguyen is very medically knowledgeable. And the wait times at the clinic are within reasonable limits. Those are the only two positives.
We are switching pediatricians (I am a physician too): and here is why.
My daughter had blood work ordered on 9/​2016, I finally called the lab and got a copy of her results on 4÷23÷2016. The results were abnormal (thankfully not critical). I called the office and Dr. Nguyen was immediately put on the phone. I was clearly furious that I had never been notified or called about the abnormal test results. Dr. Nguyen said: we don’t even have the results in her chart, I haven’t even seen them, I never got a phone call from the lab about it. To which I responded: it is your personal responsibility to check whatever labs you order. That is your job and it is your job to call me with abnormal results.
She had NEVER even seen or checked the labs that she had ordered and after initially shirking responsibility and trying to blame the lab, she finally apologized. Even then, she was trying to put the ‘blame’ on others – the lab, her office staff, etc. rather than taking responsibility for her mistake. Instead of saying: yes, I missed up, I’m sorry, she went on a rant about ‘systems’ issues by which the lab had not communicated to her, and spent a large period of time trying to exonerate herself. «Well, most doctors don’t even order this lab» or «to be honest with you we are not sending peds cases to this lab anymore»… Good luck with those arguments: they will not hold in a court of law, in a critical case.
She had ordered labs and she had NOT followed up on the results and finally she had NOT notified me of the abnormal results – it is that simple.
Aside from this faux pas, Dr. Nguyen’s bedside manner is terrible. She is paternalistic, pedantic and aggressive. She likes to lecture and her advise is given in black/​white, judgmental terms.
It depends what you want in your pediatrician: if you are okay having a medically knowledgable physician that you firmly dislike and all of your ‘gut’/instincts are repelled by, she might be the one for you!

My girls have been seeing Dr. Ly Nguyen for over 10 years. He is the best pediatrician ever. My younger daughter has asthma, severe food and other allergy. We asked him numerous questions each time for her condition. He listened and answered with patience. He discussed all medical options with us. He called us to check if her condition got better or for test results. I couldn’t ask more for such wonderful doctor every parent could ask for.

Initially, we loved our Doctor so much that I drove over an hour to keep seeing her after we moved, but it became obvious after their big phone line/​number change that the practice was not what it once was. We became just another check very quickly and even back billed because the doctor asked if I wanted her to take a look at my baby when we had a sick visit for my older son.
Silly me, I guess I should have known that now I would be charged for an extra appointment! NOT! That had happened once before and I had not been charged, so clearly confused I voiced my concern to talk it over with the Doctor.
At this point they had refused to see us even though we had already paid our copay and after an hour in the waiting room (plus 15 mins as we had arrived early), they made us wait in our room another 42 mins!
When the doctor came in and asked «what the deal was,» I told her my concerns and she cut me off, yelling, «do you expect me to work for free ?» YELLING. My husband was there with me and was appalled. The billing Dept also came in to demand another copay from the past that had been «missed,» even though they don’t allow you to be seen without paying and I swear to this day we paid, so we paid AGAIN because my husband didn’t want to be there anymore/​had to get back to work.
So we finally left and decided it was time for a new doctor for our kids. When we requested our medical records, they demanded $ 40!
YOU HAVE GOT TO BE KIDDING ME!
I would NOT recommend this office or ANY of its doctors.

Dr. Ly Nguyen has by far been the most informative, experienced, helpful pediatrician we’ve ever met for our toddler. He gave us solutions to problems that other Drs could not figure out. He did not overwhelm us either, every thing he said was clear and concise-​straight to the point.
Thank you so much for being such a patient and informative dr for our little one’s needs/​our concerns.
Thank you for all your help! we’re glad we have a wonderful physician we can take our little one to!

Have a sick 6 year old. Started trying to call the office at 8:15am. Stll (10:26am) unable to get a human to pick up. Endless hold. Done.

There is always a 30 to 60 minute wait to see your regular doctor, first available doctor, or a nurse practitioner even if you have an appointment and when you call into their office to make an appointment, there can be up to a 30-​minute wait. They don’t actually have flu shots available nor will they order any more although the website (
) has a promotion campaign as of today 1÷22÷16. Avoid ever making an appointment with Dr. Lauren Nguyen because she doesn’t have the social skills a parent would expect from a pediatrician. She lacks a pleasant disposition, tact, and common sense and prefers to hear herself speak rather than listen, is aggressive, and self-​righteous.

I have been working with Dr. Nguyen and Dr. Lee for several months now since my daughter has been born. They didn’t hesitate to do a mommy tour for me at 39 weeks pregnant, have been incredibly helpful with my daughters reflux needs, and have been very attentive and kind. Very happy with my choice in pediatrician for my daughter!

We’ve been patients at Children’s medical group for 3 years now and they are wonderful! Dr. Raquel Fernadez is our primary and she is the best! She is so patient and understanding and really takes her time listening and explaining everything. I never feel rushed and never have to wait a long time. They can usually get you in quick for sick appointments and I love that they have an urgent care on Saturdays. If Dr. Fernandez is not available I will ususally ask for Dr. Lee Nguyen of the Nurse Practioner. they are both really great alternatives. The ladies in the office are super sweet and helpful.

Raquel Fernandez is such an amazing Dr. 3 years ago we had a Meet and Greet with her during my pregnancy to find a Pediatrician. From the moment we met her we knew she was the Dr we wanted for our Son. She goes above and beyond for her patients. We have been going to CMG for almost 4 years now. She is Dr to my 3 year old and 18 month old. We have seen other Drs amongst the group also, they are all awesome. CMG also has extended hours. I refer all friends to Dr Fernandez and CMG.

Dr. Raquel Fernandez is the best pediatrician! We knew that she was the one we wanted to take care of our kids before they were born. My children are 3 and 1 and feel so comfortable with Dr. Fernandez. She always takes her time with us and answers all my questions. On numerous occasions she has even answered my questions when the office is closed. She is definitely a rare find. It’s wonderful to know that my children are in such good hands.

Dr. Fernandez is the absolute best pediatrician on the planet. She has been my daughters dr since the day she was born. My little one was sick a lot as a baby, Dr. Fernandez has ALWAYS gone above and over to run tests, do labs, and make sure my daughter has always had the best care and treatment. She is unlike any other Doctor! I wish every doctor was as thorough as Dr. Fernandez is. The office is always clean, staff is friendly and the kids love the movies and fish tanks. Another plus is they are usually Always on time!

Raquel Fernandez was the doctor we chose. We knew it right away when we met her at our interview. We asked a million questions and she answered each one honesty and kindly. Kind should be her middle name.
Dr. Fernandez is the best pediatrician a parent could ask for. She’s personally called me with test results. She takes her time with the kiddos. My daughter and son love her. She’s so good with kids. My three year old is extremely shy, but she feels comfortable talking to her doctor about what she’s feeling. When my babies were born she was there at the hospital to check them. If she’s been out, she has Dr. Lee see her patients and he’s been golden!
My baby boy who is 8 months now would just scream in pain for a while. Thank goodness for this office, they never belittled me and took my concerns seriously. Turns out he has food allergies and a terrible reflux (not colic like the hospital told me.) if it hadn’t been for that team I would have lost my mind. I was in that office a lot in the spring and summer of this year and was always treated with a smile and a kind word of concern.
Fernandez believes in vaccinations, so if you’re too crunchy to vaccinate I have wouldn’t recommend her. And honestly I would hate to have your unvaccinated child putting the brand new babies there at risk.
FYI New babies wait in a separate waiting area which kept me at ease when my littles we’re still squishy.
This is a busy office, but for good reason. The front desk staff is friendly, Cindy and Morena are wonderful and give my daughter a ton of stickers. Dr. Fernandez’s assistant (whose name escapes me — mommy brain) is great too. She quick with vaccines and very kind.
To top it off. We love the fish tank and movies in the waiting room.

Dr. Lauren Nguyen is the best pediatrician, she is incredibly knowledgable and has an amazing bed side manner. I have never waited longer than 15 minutes for any appointments. She is the Dr. to my 17, 3, & 2 year old. We have been going to her since the birth of my second child. She goes above and beyond to make sure my kids get the best care possible and she is incredibly thorough at every visit. And because she is a mother of young kids she gives great advice for parents. I cannot recommend this practice any higher.

We just love these doctors! Dr Klyman-​Friend was our family doctor for years! She is always there whenever we need. She is so much more than a family doctor, she helps with every part of raising our children and monitoring their development. She has answers for any question we have about our children!
Over the years we’ve seen all the doctors at Children’s Medical Group including Dr. Lee Nguyen and Dr Lauren Nguyen they’ve all been amazing!
We recently switched to Kaiser and had to switch doctors but we keep coming back to Dr. Klyman for a second opinion whenever any serious issues arise. Her decades of practice and personal care for children gives her pediatric knowledge and wisdom that you cannot get anywhere else!

Dr Lauren Nguyen has taken care of my kids since day one. She is kind, patient, genuinely cares for their well-​being and extremely knowledgeable. I have never once felt rushed and she has always made sure my husband and I had all of ours questions answered.
It may sound small, but she makes it a point to say hi to us when she sees us waiting for our appt. Her staff is very accommodating. Dr Lauren always has a smile on her face (even at 8am on a Sunday in the hospital after my child was born). She once gave up her lunch hour to see us after we missed an appt. Would recommend her to anyone!

First, let me just say that I would give them 5 stars based on Dr. Ly Nguyen! He is very professional, is great with my daughter and his nurse is just always friendly and calm.
This is a review for the OFFICE when calling in. I have tried calling 6 times today: 1-​placed on hold for 10 min, 2-​called after lunch, someone picked up and hung up, 3^rd and 4^th call, same thing. On my 5^th and 6^th call, I was on hold and then sent to voicemail. Several times on different occasions, I have left a voicemail with no return call even though it states on the greeting that they check the line EVERY hour.
Hopefully this will get corrected soon… referrals go a long way. (This is how I found Dr. Ly)