Emerald Cleaners

Worst service Ever!!! They claimed to have washed and dry cleaned my clothes but no cleaning or washing of any of my clothes was done at this cleaners. Never going back to them!

Unless you enjoy bleach stains on your brand new shirt I suggest you don’t go here. When addressed to the manager, it was simply brushed off and not their fault which I have a hard time grasping since the shirts were brought in stain free from bleach and returned with bleach spots. The business here is disgusting the least you could do is apologize for ruining clothes I expected you to clean, instead they turned their head! Unbelievable! Moral of the story: horrible customer service, horrible job cleaning. Go elsewhere.

First of all, what’s with all the BOGUS reviews here?
Most of the reviewers on the first page live no where near this establishment. I checked their reviews, and none of them have other reviews for any place any where near this business. Very fishy. The guy from Colorado claimed that Emerald Cleaners delivered the cleaning to his home. Suuuure they did, their delivery van drove all the way to Colorado!
If you are going to post a bogus review, you could a little more intelligent about it.
This cleaner uses the modern environmentally friendly cleaning chemicals, which is why I drive to a different area of Torrance to go here. The only thing I have that needs dry cleaning is a down comforter, which I take once a year. I have been doing this for at least 3 years, and have always had good service. No stains, ever.

I have been a dedicated customer to Emerald for close to 2 years until recently. I refuse to go back to a business that blames their own customer for damaging the clothes I recently purchased and THEY damaged. Step it up and take responsibility. This is bogus business practice. Now got to look for somewhere local to go to. After reading their reviews on Unilocal makes me think of this is their business practice because they won’t stay open long if they continue this way. Poor customer relationship.

Beware! do not use this dry cleaning service! We have been going there for about 2 years now until this incident. They damage 9 brand new polos with brown stains on it. When we asked for an explanation, they turned there back on us and state that it wasn’t there fault. They will not take responsibility for the damage nor apologize. We will now take our business else where. They lost us a value customer.

Do not go to this cleaners!!! They will destroy your clothes and will not take responsibility for it. They caused $ 900 of Loss!

This dry cleaner has our biz account and does a great job. Always friendly personable and timely. Their parking is OK and the price is reasonable. I don’t understand the bad reviews as my company’s experience has been very good. They put your clothes under your name phone # and ticket # so losses seem unlikely.

I have been a customer of Emerald Cleaners for over four years and spend quite a lot of $$$ each week. The quality of cleaning is great, however, I have found that when they damage your clothing, you’re on your own without even an apology.
Two weeks ago I left cleaning. When I picked up my clothing, one of the shirts had brown stains all over it. When I pointed this out to Paul and Tracy, they both said almost at the same time, «It isn’t our fault, you must have brought in the shirt already damaged.» Just to note, each time I have brought an item of clothing that needed repair, I immediately pointed out the damage and asked them to repair, for which I paid. They accused me of lying and never once apologized.
Paul offered to take the shirt back and re-​clean it. When I arrived the following week and entered the store, I asked Paul how he was. He said, «Not so good. The stains didn’t come out of the shirt.» I said, so what can we do? He told me it wasn’t their fault and I could talk to the owner if I didn’t like their decision. I paid for my cleaning, did not leave the new cleaning I had brought in and left the store.
I have been loyal to Emerald Cleaners and have referred many customers to them. I am sure that the loss of me as a customer will not affect their bottom line; however, many unsatisfied customers will build a very negative reputation for them.
All I was hoping for was an apology; instead I got an attitude.
So long Emerald Cleaners. You have a lot of competition out there and hopefully they will provide the customer service you do not.

Above and beyond is what I’d say. The staff is always caring and pleasant, they just do that little more that counts. I had a situation where I wouldn’t be able to get my clothes picked up prior to a business trip so they brought the items to my house within minutes. That is customer service. Classy and the work is always good to boot…

I love this dry cleaner, what is with all the haters lol. I have been going to them for all my dry cleaning for about 2 – 3 years now and they are quick and make doing business with them super easy. I have a credit card on file and a few green bags, I can either stop by and drop them off or put them in the after hours slot. They just bill my credit card once a month. Always ready quickly. The staff is super nice and I have never had anything lost or ruined. They try and if there is a stain they cant get out, they let you know.
Side Note: Cant beat coffee in the corner and OREOS!

Wow! They definitely do not rely on Unilocal for business. No complaints so far, they are pretty darn affordable. I noticed they advertise being eco-​friendly, which is one of my necessary factors for a dry cleaners. Maybe not the smiliest business owners in the world, but like I said they haven’t destroyed any of my shirts yet. Unilocal isn’t just for venting people!

We came back from a month in Europe & my husband took 3 large bags of cleaning to Emerald. He used their «Executive Service» where the customer leaves cleaning in a coded bag (s) & doesn’t get an itemized receipt. What a mistake!
I went back to pick up our stuff and was told they had no record of our order. Of course, we had no record, either, because we didn’t have a receipt. I couldn’t let this go, as we had dropped of thousands of $$ of worth of clothing, much of it purchased new for the trip, including a custom-​made suit my husband had recently acquired.
I gave them time to find our stuff – no luck. Then I asked for a manager. Still nothing. Then I tried to reach the owner, who refused to return my calls. He finally called me back but only after I copied him on a complaint letter I sent to the Torrance Chamber of Commerce. He said he couldn’t submit an insurance complaint without a receipt. I kept in touch with them and surprise, surprise, our clothing magically turned up when they did a store inventory about 6 weeks later. You’d think they’d give us a discount on the cleaning, but they didn’t.
My advice is to stear clear of Emerald Cleaners. And I strongly recommend you ALWAYS GET AN ITEMIZED RECEIPT from any cleaner. DON’T DROP OFF CLEANING IN THE CONVENIENT BAGS they give you. If something happens, you won’t have a receipt or the proof you’ll need to file an insurance claim.

When you drop off a Prada Leather Jacket for dry clean… you’d think that they’d make sure they don’t ruin it…
At least that’s what I thought.
My poor jacket got discolored and there’s no way to repair it. $ 3000 dollar jacket down the drain.
I only have one thing to say… if you can’t clean it, then don’t. Better left untouched than ruined. Thanks a lot Emerald~!