Fast Fix Jewelry and Watch Repairs

Brought a high end watch in for a battery replacement. When I picked it up it had a minor adjustment problem. They couldn’t resolve it and refunded me my 44 bucks. I called the factory. This problem was not Fast-​Fixes fault at all and the tech from the factory explained this to me. the tech from the manufacturer was able to walk me through the process to re-​sync the hands on the watch, so all good. I called Fast-​Fix to apologize and tell them I was going to bring them their 44 bucks back. They refused it and were just happy that the watch was all good. I will definitely shop with them again and encourage others to do so as well.

I needed my ring and ring guard enlarged, but didn’t want to send it away or have to wait weeks. I found Fast Fix on a google search. I took my rings there first thing in the morning and within the hour my rings were ready! They fit perfectly and look great! Arnold was very knowledgeable and accommodating. He took measurements twice, three times to make sure we had the correct size. I will definitely go back for any of my future jewelry repairs.

I love the work they do.
I had my engagement ring sized down and they did it within 30 minutes. Other places require you to send it off and wait at least a week. I didn’t want to do that. I also bought my wedding band here as well as my husbands band.
I’ve come here to also get loose stones tightened, my e/​ring and band soldered together, and also another ring resized larger.
Everything has been great and I love that I can shop while I wait. You can even see the jeweler working at the desk.
Customer service is also nice, they were very friendly to me.

Got my watch battery replaced within 15 minutes and with a Unilocal coupon. Fast and helpful.

My husband came here and bought my amazing diamond !!! The owner and his staff understood what kind of diamond and quality my husband was looking for! Few month later my husband came back with his own design to set my beautiful diamond! Absolutely professional and great job! Thank you fast fix for my beautiful Diamond !!!

I do not recommend this place. Took my watch in to get the links removed which they did in a short amount of time; however, it appears they may not have completely tightened the screws/​latch because within hours my watch fell off my wrist and now I can’t find the small screw that puts it together.

I took a few necklases in. The job they did was horrible! Yeah lower prices and fast but no quality. One broke down the day I wore it after repairs.
If you want quality I would recommend riviera jeweler. This men knows his craft.

I have been going here for a few years now and I have found that they are pretty fair and reasonable with their pricing. The one thing I like is that my jewelry has been repaired within an hour or so and that I don’t have to leave it for a week or so.

I went here after I visited the other jewelry stores in the mall and got verbal quotes (which are outrageous!). I was satisfied with the price they charged for resizing my bridal set. I also liked that I could see the jewlers equipment from the counter. They were very helpful and understanding when I told them I was weary of leaving my rings with anyone; and also accommodated the fact that they had to significantly size down the rigns. happy and satisfied! took them 1.5 hrs which is great because I was anxious to show off :)

The owner is super nice! I’m getting an antique engagement ring like new repaired. They are fast and amazing! Thank you Fast Fix!

Thanks Harout for giving that little extra push to my husband so he can get me my dream ring. I would not be so happy if it wasn’t for you. I have been waiting for it for so long. Thanks again.

I took a couple of pieces of Silver here to be polished and while the woman at the counter seemed skeptical that they were a. real and b. salvageable the guy that does the work was really positive that he could do a great job. Well he was right! He did an awesome job making my old pieces of jewelry look new again and I would definitely take inexpensive things to them for cleaning. Their prices are a little high as I spent $ 30.00 for two really small items to be polished, but whatever I’m happy with their work so I guess it was worth it.
If you need batteries in watches changed they charge different prices for different watches… in other words if you have an expensive watch prepare to pay more.

This place is awesome! I been having problems in buying a GIA diamond sol, this place was not pushy at all, the owner is very straight forward and really professional, he help us to find the diamond we were looking for, I’ll recommend this place to all of my friends!

Unprofessional company and horrible customer service! I walked in to a man on the phone pretty much yelling his head off over the phone instead of trying to assist me.

Fast, great, friendly service! I had sizing bumps put into my ring after finding out that my wedding ring couldn’t be sized any smaller (this was after 3 weeks of being sent off to try and do so) So fast-​fix was a blessing to do it in less than 30 minutes! Very happy!

They are wonderfully friendly, helpful and prompt with their service. I would recommend them to anyone!

This place is amazing!
I have a pair of rather pricey glasses that broke. Because the welding had broken, the optical office I got it from couldn’t do anything other than offer services where they replace screws and nosepieces and try to sell me another pair of glasses. I really like this frame and refused to give it up.
I know Lenscrafters at the Del Amo mall is better at these sorts of things, but when they told me they couldn’t repair it on site, they referred me to Fast-​Fix. I went there and the second the attendant saw my pair of glasses she said it was not a problem. The price was reasonable (and waaaay cheaper that buying another pair of these glasses) and it was done in a 30 minute time frame. They guarantee their work up to a year, and their workmanship is great.
I was very happy with their service and would easily return as a satisfied customer.

One star is the lowest rating, but I would it give none if I could.
Besides the horrible customer service provided by the pinched face lady there and laziness service by others, it is certainly much better to go to a more reputable place and spend a little more to get good quality parts than to go here.
I was looking for a temporary ring guard and had to go get a new one 3 times because they did not fit it right and it unraveled, or it just broke. I went elsewhere and said they were cutting it short and not wrapping it correctly.
I have since gotten a new ring guard elsewhere and SURPRISE its lasted 3 months without a problem and it doesn’t look horrible with all the loose ends.
I’m surprised they are still in business with no people skills.

They offered me $ 236 for gold. I walked across the mall and they offered $ 475 for the same. This place is a rip off beware and stay away.

I had been going to this place for years to have the batteries on my watches changed. I always thought they were a bit on the expensive side for batteries, but they have this «five year warranty» deal and if the battery dies before the five year, they will replace it at no extra cost. So, a few weeks ago, I brought another watch to have the battery replaced. It’s a watch from Italy and not a common brand. When I returned the guy said «bad news, it’s not the battery it’s the movement. It will cost you $ 250 (or something like that) and I can order the part for you today. Was it a gift?» I said «Yes.» He said «I called this guy and he said this watch costs about $ 1200. It’s a very nice watch and $ 250 is nothing compared to the price it cost.» This watch is nice, but no way it would have cost $ 1200! I said I was going to think about it.
At the same time, this lady came in w/​broken glasses and wanted to know if they could fix them. I asked «oh you guys fix glasses too?» Mine needed one little nose pad and the guy said «It’s $ 20 for the pair and I can do it for you right now.» I thought $ 20 was a bit too much and said again I was going to think about it. So, I went next door to Lenscrafter and guess what, they replaced it for FREE!
Since I was at the mall I decided to stop by another watch repair store. I made a mistake to tell the guy that the movement on my watch was dead and how much to replace it. He said it would cost me around $ 195. I thought «OK, better deal than Fast-​Fix.»
In the meantime, I mentioned to a friend how frustrated I was that my watch had died and it was not the battery. He said «take it to another place and don’t say anything, just tell them you need the battery replaced.» And that’s what I did today.
To my surprise, when I came back to pick up my watch, it was working fine, the battery was replaced and it cost me ONLY $ 7!!! WTH!
Oh boy, was I mad at Fast-​Fix! Not only they tried so hard to rip me off a few weeks ago (watch and glasses), they have probably been ripping me off all these years! And I was not happy w/​the second watch repair store either!
I know everyone needs to make a living, but when they cannot even be honest to people who are old customers, it shows what they consider to be acceptable «honest» business practice.
Good luck to all of you who do (or will do) business w/​these people. Rest assure that they are going to rip you off too!