Frank Scotto Towing

I’m not experienced in the world of towing companies but I’m sure there has to be sort of professionalism and procedures when the drivers commit an accident. I got Frank Scotto Towing because of Car-​Net roadside assistance. The driver came at 7:30 a.m. First off, the driver was not courteous, he was extremely rude. Secondly, while he was backing up to hook my vehicle, he hit my car and he crushed the entire lower front bumper. To top it off, he did not apologize, all he said was that he’d contact his boss and that they’d give us a call. He did not tell us anything like «oh I apologize, you can call this number» or anything that way; and the only reason why I am stating this is because my State Farm agent told me that since they work with Frank Scotto, the drivers have to follow procedures when there is an incident. In this case the driver did none of that. If anyone requests this service, lookout for TORRAYE HIGHTOWER. That was the person that messed up my car. I recommend you do not ask for him. I am not positively sure if that’s how his first name is spelled but I will try to look for it again and update it. Of course I do not wish for any employees termination but a bit of procedural justice would be fair.

Nathan from Torrance was a model employee and was super helpful! He turned my car back on

Rude and snotty people at the front office, and major attitude from girl when you call. Absolutely no help when trying to get you car out there. They are heroes of the city for towing a few minutes into a no parking time slot. The front office smells like feet and for the life of me I can’t figure out where the tow truck goes in between toeing my car and coming back to the office. Do they just drive around for 2 hours? There’s only room for one car. I guess it’s nap time after snagging the prey.

Worst tow company I have ever delt with don’t use these guys they are extremely slow and rude 3 times my road service booked them for me and all 3 times they did not keep their time of arrival twice they did not show at all. AVOID THEM LIKE THE A BAD DISEASE

My car was stolen, the police used them as a tow company. when I called them and they told me they were charging outrageous fees to get it out. I think they charge you just enough were you can’t afford to get it out so they can lien sale it for more.

Echoing Big A. here, I’m not sure why all the reviews are so low. They arrived on time, if not a little early. The gentleman that hooked up the car had excellent «Bed Side Manner», he was courteous and charismatic. Overall I was very pleased with the experience.

I received outstanding immediate service from a Frank Scotto driver who rescued my 6-​month-​old baby girl from a locked car yesterday. He was prompt, courteous and very helpful.

Not sure why th his place has such low reviews on here because my experience with them was great. They were prompt. Arrived earlier than expected and Mark was quick to hook up my truck and get me home. He offered me some ideas and was willing to wait with me while I made calls to see if he was going to have t of town me somewhere else. Overall I’m glad AAA dispatched them because they were very courteous and helpful.

Worst place to ever deal with. Pray your car never comes here. Employees treat you like your not even human.

Worst company ever, beware and don’t use them! They caused additional damage to my car and refused to provide compensation or even an apology. The office manager Nancy is rude and hangs up the phone on you. The owner Frank Scotto does not care and rather goes to court…

They are horrible at quoting times. Monday night my wife got a flat tire. We called bmw roadside assistance. They quoted us 3 hours! The dealer was closed so we had to have them drop our car off at the house. Today we had to deal with the whole thing again. I was quoted 90 mins. It’s now going on 2 ½ hours and no one is here. I call and they said 30 more minutes from the 90 min mark. I call after 30 mins and they tell me it’s going to be another 20 mins. The thing is every time I called the driver was on his last tow before me.

I ran over a razor blade with my tire and needed a tow. I called my roadside assistance and they sent me someone from Frank Scotto towing. My driver was so nice and helpful. He took me to Costco, as I had requested, but they didn’t have the tire I needed. I had to call my insurance again to get my tow covered to another location and the driver called Pepboys for me to check if they had the tire I needed. He was a really nice guy and a great driver– very safe and a pro at maneuvering the big truck. He made an annoying experience as pleasant as possible and enjoyable. I would recommend them to anyone.

The 5 stars is for Jennifer, who was super nice and helpful throughout this extremely stressful situation.

How is this place even in bussiness. This is the absolute WORST company I’ve dealt with. My insurance company dispatched them and they quoted my tow with an hour wait time, then an hour passes and the new wait time is 30 to 40 more minutes. An hour passed and they just quoted me another hour. 3 hours?! The excuse is bad traffic… I’m in San Pedro they’re in Torrance. Wtf! I cancelled the call and Budget Towing come out to change my tire. Tony @ Budget was a awesome and extremely professional and had me on the road in under an hour.

My car was towed here for blocking construction on my street. I know, I know, my fault! So no problem, I just needed to go pay and show up here to reclaim it. When I arrived I was told there were no drivers available to get my car out, and they weren’t sure when one would be available! Really?! So I had to drive back home, cancel my plans for the evening, and wait until someone was. They called me 2 hours later, at 8 pm at night, so I drove back and picked it up.
This would have been a one star review, except for Roxy. She was very sweet and did call me once the driver was available, rather than me continuing to have to call and check, which I appreciated. She also did give me the option of coming back in am, not practical for me but nice to have the option.

Worst customer service I’ve experienced the front desk people are not nice at all they need some people skills in their life. Will not be using F Scott towing company for any issue hope you guys get better soon…

G-​H-​E-​T-​T-​O
Basically some of the worst people to walk around on this earth. Don’t know how they live with themselves. They are rude and soul-​less and impossible to work with. They make excuses to keep cars there longer to charge excess fees.
This place will become your nightmare. Expect to wait in line and hear lots of arguments.

I have a one week old car, called the manufacturers road side for a jump/​tow and was told it would be an hour and a half. Keep in mind I’m in the same city, Torrance CA. Now I understand that things happen but when they were 30 minutes past the ETA I call my road side and was told it would be another 45 minutes so I called the tow company directly. I got the standard «so sorry blah blah blah» and was told «it’s been a crazy day for us» I’m sorry but I don’t care, clearly as a customer my day sucks too but they couldn’t even be bothered to call or text me with an update. Why would I have to call? Had I known that it would take almost 3 hours I would have just called my insurance company or lied and said I was unsafe then maybe I would have at the very least gotten an update.
If you can avoid this company at all cost unless you have 3 hours.
So after 3 hours the wonderful security guards at my job got my very dead battery charged enough to start my car. As I was pulling out of work I saw the tow truck turning the wrong way, they never would have found me. Please see the photo I added.

My auto insurance called this company to tow my car (335i so it needs a flat bed) and at 2:51pm we were quoted an hour wait time. It’s 4:37pm and the receptionist just told me it would be another 15 minutes. When I asked why it still wasn’t here after quoting an hour, she told me she didn’t know, she was just the dispatcher.
Their time quotes are horrible!!! And I’m unclear as to why they thought a 335i could just put a spare tire on (335i’s only run on run-​flat tires, there are. I spares in this model, which you think a company that’s all about vehicles would know). I’m very disappointed, and I see why so many reviews on here are so poor.
Update: the showed up with the wrong truck twice and finally got here around 6:30pm. Quoted one hour at 2:51pm. NEVER GO HERE! If you were referred to them through AAA, you can file a formal complaint with AAA and they will remove them from their towing services for that area.

This tow company SUCKS… Rude Idiot Dispatchers who act is if they are doing you the favor and that you are the rude one for calling them as they recount their night at the club getting «turned up».