Gladys E Palomeno, MD

As a patient of Dr. Palomeno’s, I need to get this off my chest. Her office staff is really tough to deal with. Whenever I leave a voice mail message for anything, I NEVER get a return phone call. I ALWAYS have to call them back at least one more time, sometimes multiple times. When they got the results of my blood test, they didn’t even have the courtesy to call to let me know what those results were… I finally had to call her office to see if they received the results because I had the blood work done over two weeks ago and hadn’t heard anything. I asked if there was any abnormality on the results and I’m still waiting to hear back from the doctor (this was last Thursday — it’s now Tuesday and still no call back). In the meantime, I asked for a copy of my blood test results 5 days ago (I’m still waiting… I should have received no more than two days later). I guess it’s time for me to find a new doctor…

My husband has been a patient of Dr. Palomeno for a few years now and although he has been satisfied with her care the office staff mainly Alexandra has made us find another Dr. today was the straw that broke the camels back. My husband works and had to take the morning off on Saturday to go to labcorp, fasting. So after waiting to be called they said the paperwork was never faxed and i just called and it wasnt! So today i call for him to rescedule and Alexandra proceeds to argue with me that the paperwork was faxed 5 times and she went around and arou d with my husband for him to decide which lab corp he was going to so maybe he went to the wro g one! Are you F##king kidding me? I told her the ofdice he went to and regardless its between the office and labcorp! Then she decides to chastise him for missing past appointments and not coming regularly! I tell her thats not her gd business that between Dr. Palomeno and him! She keeps on and on so i ask for Dr. line so i can keave her a message regarding this conversation and Alexandras lack of proper patient service. So she disconnected the call not onve but 3 times! Finally tells me she doesnt know how to leave a message and i can press 3 which is billing but those calls go to the Dr.?? Funny i do that and guess who picks up the line… Alexandra! So guess what Dr. Palomeno just lost a patient because of a rude office staff who do not know how to run her important business and a patient whom has the best insurance a Dr. could possibly ask for! SHAME ON YOU ALEXANDRA FOR TREATING PEOPLE THE WAY YOU DO AND SHAME ON DR PALOMENO FOR ALLOWING THIS TO CONTINUE. OBVIOUSLY BY THE 2 AND A HALF STARS MY HUSBAND IS NOT THE ONLY DISAPPOINTED PATIENT AND ITS TO BAD BECAUSE DR PALOMENO IS A GREAT LADY AND A GREAT DOCTOR. BUT DOCTORS ARE A DIME A DOZEN AND FORTUNATLY FOR US OUR INSURANCE ALLOWS US TO MOVE ON

Dr. Palomeno knows what she is doing and is very knowledgeable. She is straight to the point so some might find her bedside manners a little rough because she doesn’t sugar coat anything… she just tells you the facts. I was okay with this since I went to her so I could get answers after seeing other doctors (primary docs, obgyns, and a bunch of other misc. docs) for 4 years with no answers to the symptoms I was having. I was tired of hearing «well, maybe it’s this» or «it’s just stress.» Dr. Palomeno heard my story and she immediately proposed the answer and gave me a prescription to try along with paperwork for a blood test. Other docs refused to do hormonal blood tests on me, even my ObGyns! They said it was impossible for hormones to be giving the problems I was experiencing… but after 4 years, hormones were the only thing I had not yet explored so I decided to just do it despite what all the other doctors were saying.
When I saw her to review the blood test results, she greeted me and just came out with the diagnosis… no beating around the bush or anything. She gave it to me straight and told me exactly what we needed to do. After 4 years of searching, I was just happy that a doctor had a battle plan for me. Her being straight forward did not bother me at all.
As for the staff, I have not had the problems that many other reviewers have encountered. My visits have been fine, wait time is average… I hardly ever go to an appointment and get seen right away for any doctor. I’ve never waited more than 15 – 20 mins total to see Dr. Palomeno and that’s usually what I experienced at any other doc’s office.
All-​in-​all, I am very grateful for Dr. Palomeno and now I can finally get back to being functional and healthy.

The staff really is terrible… They have billing issues and no one is ever available to speak to. They’ve messed up my billing nearly every single time i’ve gone in to see her for the last two years. They charge an insurance agency i’ve never had… and as a result they don’t get paid. Then I have to deal with a situation that would never had happened if they took the time to actually look at my paperwork. It’s not worth the hassle… find a different doctor.

Office staff is a big issue however, that being said Dr Palomeno is great. It took her two visits in 3 weeks to get my thyroid on track… a GP had spent a year fooling around and I still could not think clearly. I try not to deal with the office staff for anything and if I have prescription issues I just drive over… that gets attention.

This was my first Dr’s appt. in over 3 years, so I was really nervous to go in and get a lecture from the doctor about my weight and blood pressure. Dr. Palomeno was wonderful! My BP wasn’t even high after all the worrying. She was friendly, positive, and wrote up a lab slip for all kinds of blood tests so we can get the weight and hormones under control. I left the office feeling really good! (My appt. was at 10:30am and didn’t have to wait too long at long to go in.)

I feel bad for giving her practice 2 stars. Really, she is a great doctor but her staff is just terrible. I called to get a prescription for my insulin pump and the girl on the phone had no idea what an insulin pump was. Also, I went in and they usually check you’re blood sugar, the girl checking my sugar didn’t know how to check y blood sugar. I mean, you work for an endocrinologist, that might be something that is necessary? The office is clean, however expect to wait an hour before seeing the doctor. I had the pharmacy called and faxed in a prescription request on my behalf. i wanted to wait and see how long it would take before the office responded… it’s been a month and they have NOT yet sent in the new prescription. fortunately, I didn’t need it urgently, but that is just ridiculous. She is very lovely, smart, sharp, professional, however, (blame the pr department) the hired front staff and assistants don’t really do their job. –_​– maybe ONE girl, who I love, was AMAZING and on top of her stuff. Everybody else was just terrible.

I will never come back. Dr Palomeno is great however her staff is so careless. It seems they do not save ANY of their billing records (payments, etc), they do not return phone calls. I have had so many issues where they lost my payments and try to make me repay until I bring in my bank statement confirming I’d paid. I’ve actually had to prove I had conversations with their reps by bringing in phone statements since no one wanted to own up saying they talked to me. I even tried for a year to make a payment on a bill, left countless voice mails, I did not want anything bad on my credit. A year later after not hearing from them, I get a bill in the mail saying I need to pay immediately or they would send me to collections, how absurd! Then I finally am able to get a hold of them to pay and almost two months later they send me to collections for what I already paid. After they confirmed it was mistakenly sent to collections they tell me I have to pay the $ 24 fee for having this sent to collections?! Until the girl gets on the phone confirming she remembers our conversation two months ago and confirms I made the payment on time. This is ridiculous! I don’t know what’s going on over there but they really need to learn how to run a responsible business, this is peoples money they are taking, not everyone has it. I would only go back if I had money to burn and throw away. If you do go here, I suggest you keep record of EVERYTHING.

I visited Dr Palomeno about 4 years ago because I had a lump in my throat. She performed a fine needle test and found the results inconclusive. She then informed me that I may have Thyroid cancer. I am so disappointed that she did not give me more information about this cancer. That nobody dies from this cancer and that the radiation therapy only includes a pill that kills only the cancerous cells. I came home from her office thinking I was going to die or that I have to go through chemotherapy. I since had my surgery (had one of my thyroids removed) and I do not have thyroid cancer.

Dr. Palomeno instructs/​allows her staff to overbook her schedule, making you wait for an hour or more in a tiny, cramped room full of patients. This equals sheer misery in the winter, when everyone in there is sniffling and sneezing… rightnexttoyou. The doctor’s bedside manner is non-​existant. I saw her a few times because she does know what she’s doing, but between that hour long wait in hell and watching her talk at me at lightening speed, I decided to find a different doctor. I’m glad (ys) I did.

I went to doctor’s Palomeno office referred by my family doctor. As I had been talking with him about my thyroids problem and I had searched a little bit online I had several questions.
Dr. Palomeno was not very thrilled when I started asking all of my questions and her answer to everything was «you need to take your medication and you’ll be fine».
I’m searching for another Endocrinologist that will be willing to answer my questions and to help me understand and know my own body. If you are not the kind of person that has questions, maybe she is a good doctor, but if you are eager to know yourself better (as I do) maybe she is not the right choice for you.