Holiday Inn Los Angeles Gateway – Torrance

I ended up staying at the Torrance hotel due to an unexpected funeral. The staff was simply wonderful. As an IHG member, Platinum Elite member, my room was very nice. The floor was quiet and I was able to get the much needed sleep for my return drive to after the funeral.

This hotel is clean, & the bed in comfortable. But the staff needs work. The housekeeper literally walked in on me naked. (She did not knock) but I guess it was my fault for not having the security latch down. When my boyfriend called the front desk the manager felt bad and accommodated for half a days stay. Then the next morning they took an additional $ 30 by mistake and said it was due to them trying to refund the other money & she apologized. The hotel owes us $ 120 & due to the holiday we won’t get that back for 4 days. This was a complete mess. Well we did get free breakfast, it wasn’t good so I wouldn’t suggest spending your money at the restaurant there. 3 stars for cleanliness.

This hotel is so outdated and it took me more than an hour to get in touch with the supervisor and the supervisor even suggests me to move to another hotel. Just spoke to Aliso Relocation Center, mentions this issue that I personally feel like this hotel does not welcome me and I no longer feel comfortable staying one more night at this hotel. Aliso company told me there would be another specialist and supervisor would get in touch with me and they would help me regarding to my temporary relocation issue.
I am not asking for a full functional kitchen. All I am asking is a clean, quiet, private, and comfortable hotel I can stay at. The hotel supervisor I spoke to this morning even suggest me that this hotel is not able to accomendate my needs, and there are sister hotels have kitchen perhaps more suitable for my temporary relocation due to the gas leak… It is not about the kitchen, I do not mention about kitchen issue at all!!!
I could complain more about this hotel but I feel like I am wasting my time arguing with them. I will talk to the gas company and Aliso relocation center to change me to another hotel.
I always think if you lose one customer, you lose more customers in the future. I guess the hotel does not have the ability to foresee that.
I am returning this hotel probably tomorrow to remove all of my stuffs and I will not go back to this hotel again. I also give the update to Aliso so they know I am not staying at this hotel at this time.
Ridiculous. Everyone I spoke to have one conclusion. This hotel does not want me here and it comes up with so many excuses like no more available rooms… etc to try to get me out. Funny thing is that they don’t know they mess with wrong person and their reputation goes down as I am speaking here.

I came here because of the relocation. I am staying here for the next couple months. I checked in on 1÷6÷2016. The hotel is really outdated. It is big and organized but the «popcorn ceiling» and the carpets you can tell the hotel is pretty old. Night time as I was trying to sleep, I was awakened by a loud bang because my neighbor closed the door. When someone closed the door, OMG! You would be shocked. Next morning as usual, I was sitting in the sofa (I booked a suite), I could hear and feel the wind coming from the air conditioner. 2^nd night, I was watching TV, I hear someone knocked the door. I did not know whom it was so I peeked out through the front door, it was someone who was standing in the hallway knocking at the door next to my hotel room. Seriously, it sounded like someone knocked my door. My hotel room has a connected door which is connected to the hotel room next to my room. When someone was talking, you could hear the whole conversation.
Last night I requested to change the room. I like this room so far but there are couple hairs left on the bed mattress. The refrigerator was not even plugged in… it was brand new… I guess this room is just too new…
This morning I tried to take a shower, perhaps the room is too new so no one complains so far, the heated water is not that hot/​warm as before. I mean the shower water is not that hot enough… maybe it is too cold…
So far I like this new room except I am worrying about the shower water temperature… but we will see…
I really do not want to change my room again~

Came here to celebrate my cousin’s 50^th birthday and we had a ball! The food was pretty good and the servers were always on hand. Great place to have any celebration!

My stay here was fantastic! The parking was great, many spots open. And right when I walked in the front desk people were so friendly and helped guide me to my room. The room was nice and spacious, it exceeded my expectations of this hotel. Definitely a great experience!

I stayed here on and off for 4 weeks because of job training. I liked the hotel. The staff was very friendly and the ginger café was really good. Alfredo our waiter was great and attentive. I also forgot my debit card and they kept it for me. I was here with some coworkers and the only thing we didn’t like was that there is really not much to do walking wise. But overall a good stay. Thanks guys!!!

I enjoyed staying at this hotel with my cats during my cross-​country move. There are some great views from the upper floors. The lounge area on the 14^th floor had a really unpleasant urine-​like smell, though, so that was off-​putting. For those traveling with pets, they don’t block off the underside of the bed… my husband and I had to spend some time in the morning trying to coax one of the cats out from under the king sized bed (super fun). They have a manager’s reception in the café area for IHG rewards club members on Wednesdays from 5:30 — 6:30pm…I can’t complain about free wine and beer!

Really pleased with our stay! My husband’s cousin was playing at Alpine Village just up the road, and we wanted a place nearby so we didn’t have to drive home so late. When we checked in the desk clerk uttered the dreaded worlds «I’m so sorry but we are oversold on king rooms…» but our mood improved when he followed up with «…so we’ve upgraded you to a suite.» Nice! The suite was clean and well-​appointed and the bed was extremely comfortable. One thing that did bother me was that the emergency exit door at the end of the hall was propped open, and there was a half-​eaten yogurt cup on the landing. The staff was very friendly and service was great (bringing more towels, calling a cab for us and fast check-​out). Should our travels bring us to the area again, we’ll definitely stay at Holiday Inn!

$ 17 breakfast buffet is totally not worth it (we were in a hurry and they gave us one free voucher but had to pay for one more). Go across the street and eat at Knox Deli instead.
Free parking is apparently only for IHG Platinum Elite members.
Pet friendly hotel — $ 50 per pet incidental deposit, refunded at check-​out. Great pet area right outside the front door with pet waste station.

I have never received bad service at this location. Ever since moving out of state 6 years ago, we have tried a few different hotels in the area. We enjoyed staying here so much, it’s where we decided to sign up for the IHG rewards card.
Although I have yet to try the restaurant, the rooms are always clean and never seem outdated. The beds are also comfortable, which is a plus for my wife.
I was originally going to give 4 stars because let’s face it, this is not a 5 star hotel. However, after reading Joe P’s review from 23 days ago, I decided to give one more star. No where in his review stateswhere he supposedly received bad customer service. EVERY hotel I have ever stayed will charge you one night if you need to cancel within a certain time of your stay. It sounds like they provided all necessary information and he failed on his end. For someone who has Unilocal elite status, I feel this was the most undeserving 1 star review I have ever seen.

This place sucks. Got a room with a cancellation policy that if I cancelled, I had to pay one night. Anyway, an emergency came up so I called to cancel, they said no problem… but that since my reservation was made online, I’d have to contact that 3^rd party. So I called them (
), told them the story, they said they wanted to verify with the hotel. So they called — said their night manager (Maine Rivers?) said that I could not cancel my room and that I would be charged with one night.
Since this was a week in advance, I figured they’d accommodate. Since they didn’t, and I was able to cancel until 6PM the night of the reservation, I decided to hold onto it just to keep my room blocked and, hey, you never know — things could change.
I ended up needing to cancel… so part of me hopes they were not able to resell it since it was so late :) It was just bad customer service.

This hotel delivers in all aspects for the reasonable price. The manager, Maine is awesome and goes out of his way to exceed your expectations. The night auditor Monica, is very efficient, precise assisting in giving you the best price possible in your room stay being helpful to enhance your experience with her vast knowledge of the area and sites to see and eateries while being very friendly ad inviting.

First time here, and will stay again! Really no complaints, except the partially used lotion left in the bathroom, and the faint odors of «weed» and «cigarette ash.» Café, bar, service and facilities are good-​to-​go!

Pleasant stay. Comfy pillows. Great bartender! We called to get pick up early from the Alpine Village and we were picked up within 10 minutes. Gave 4 stars because the bathroom door lock was broken. I wanted to give a 4.5 rating. Will stay again. If you sign up with the front desk you can check out at 2!

Sehr schönes Hotel in Torrance.
Man ist zwar ca 20 min von den Stränden entfernt, dafür wohnt man aber sehr zentral zu den anderen Sehenswürdigkeiten, die L.A. zu bieten hat.
Man hat direkte Zufahrt zu den Freeways 405 und 110, über die man sowohl downtown, Hollywood oder auch die wichtigen Flughäfen schnell erreicht.
In direkter Umgebung befinden sich hauptsächlich Bürogebäude.
Das Hotel bietet einen riesigen kostenfreien Parkplatz, ein Restaurant mit Bar, Giftshop, Außenpool im 3. Stock mit Spa, Sauna, Fitnessraum, freies wifi und im 14. Stock eine Lounge, zu der man allerdings nur Zugang erhält, wenn man die dazugehörigen Zimmer gebucht hat. In dieser Lounge gibt es wochentags Frühstück und am Nachmittag kostenlose alkoholische Getränke und kleinere Snacks.
Am Wochenende gibt es das Frühstück im Erdgeschoss im Restaurant Ginger Café.
Die Zimmer sind schön eingerichtet und geräumig. Wir hatten ein Business Zimmer im 14. Stock, daher kann ich nur zu diesen Zimmern etwas sagen. Im Zimmer hat man ein großes Bad, tolle Aussicht durch die riesigen Fenster, Kühlschrank, Tresor, großen Fernseher und genügend Platz. (Dazu noch Bügelbrett mit Bügeleisen, Kaffeemaschine mit Kaffee etc.).
Wegen der günstigen Lage zum Flughafen übernachten hier viele Aircrews z.B. von Eva Air, American Airlines, Singapore Air etc.
Ansonsten viele Geschäftsreisende.
Insgesamt hat uns das Hotel sehr gut gefallen.

We stayed for 8 nights at the Holiday Inn Torrance during the CrossFit Games 2014. Excellent close location. Clean rooms no issues, very safe. Ginger Café was pretty good. Service at hotel was very courteous. This location is 5 minutes from the Stubhub Center, Cal State Dom Hills, and close to shopping. Will stay again when attending games next year.

I really liked this place. I’m giving it a 4 star because we only wanted the hotel because it had a pool and jacuzzi. Well we called to make reservations and asked about both and the lady said that they both were open till 10pm. We got checked in and was going down to the jacuzzi when we saw that the jacuzzi was out of water and was not usable. Kinda disappointed because that was the main reason we picked this hotel.

This is our first time staying with this chain. A very friendly welcome by the personnel and staff at this H-​inn… It helps to have reservations for a smooth check in. The room smelled great! Which is always a plus. Everything in the room looked well kept and clean. Regular rooms don’t have microwaves but all you have to do is call the front service desk and someone will bring one to your room. There was a super cool safety box included and I was able to put my own secret code… I almost felt like a secret agent! Moreover, mini fridge is convenient and overall very comfortable and great location! And of course you MUST say hello to the koi fish, very sad looking fellows, wish they had a bigger space… great stay

I had to stay here two nights because of construction at my house and I didn’t want to spend over two hundred dollars per night and I didn’t want to stay at a place that was stinky dirty;)
This Holiday inn worked well. I don’t understand the 3 star reviews. I enjoyed my stay. my room was quiet, clean most of all dog friendly.
There is free wifi, so I was able to get some hw done.

Stayed here the other day not by choice, but because the hotel I planned to stay at had overbooked and for the inconvenience, sent me here 15 miles away from the airport.
Wasn’t in a good mood when I arrived because it was late, I was tired, and felt horrible not having a place to stay.
The other hotel paid for my stay here and the Holiday Inn staff were friendly, accomodating and gave me a very clean, comfortable room that made me forget completely of my ordeal.
Plenty of parking outside and free. Beds were comfortable. Nice late noon checkout time and no surprises. Nice and quiet.
Would definitely stay here again.