Jo-Ann Fabric and Craft

I walked in to buy some sewing needles for my grandma and it seemed like a foreign country to me. However, a helpful employee told me the aisle that all of the needles were at. I thought i was done but then my next problem arose; what needles do i need? I had a packaging but i guess the manufacture packaging had changed. I stood there waiting cluelessly while many associates stared at me just as cluelessly without asking if i needed help. Finally i decide to go up to a sewing machine associate and she was happy to help me find my needles. In less than 5 seconds i had what i needed and i was gone. Pretty cool store, just don’t expect to be helped unless you ask for it

came here tonight to shop for some goodies.
ladies, Cathy (I love her new 1920’s elegant and youthful hair style and cut as well as her sweetness and helpfulness) and Jaclyn (I love her memory that she knows where the safety pins and tassels are at and her wonderfulness in helping me with my coupons to help me save money which is always a plus) that work here are such true loads of beauties inside and out! :)
the shorter height older asian woman with grey short boyish hair employee was not pleasant to talk to.
she appeared angry looking and unhappy asking me if I took a number yet.
I wasn’t even ready to take any number and looking at her ask me was quite sad.
she wasn’t a people person let alone a customer service friendly. smh.
if she isn’t happy working here as she has shown to me tonight, she ought to not work here then.
seeing her behavior towards me as a customer tonight was like, EW.
other than that, this place is decent.
packed with so much to look at.
coupons are helpful since prices here are high.

Well… not sure this is where I would go for help with any fabric or crafting project. HORRIBLE customer service at the cutting table. The person that was helping me was rude. It’s not a place where I would like to shop again. I can’t imagine what it would be like during the holiday season.
That being said the women a the cash register was a delight. Think about your shopping options — this is not a pleasant place to be.

Amazing staff at the fabric cutting section! an older woman with the best attitude helped me probably around 4 days before Halloween, recounting the swarm of people and their last-​minute purchases. Only reason it’s not 5 stars is because I know most of the people there don’t exactly know the meaning of customer service and the place is kinda messy. But otherwise, I’ve always had a wonderful experience!

5 stars for the store from me because of a certain lady/​worker named Evelyn who made my trip here so much easier and productive. I had asked for help from other agents and wasn’t really accommodated. But I was so glad she was the one who called me on the fabric cutting counter. She took care of everything I needed, tried her best to give me the best holidays discount, went above and beyond in helping me get the yards of fabric I needed, answered all questions I had and just basically gave me a very friendly experience. She wasn’t cranky or dismissive like the others I’ve encountered (I do get it, after all, retail during holidays sucks!!) really appreciated ms Evelyn for all her help especially for someone like me with zero knowledge in the fabric! Thanks to her I got a great backdrop for a very fair price!

Know your stuff. don’t ask to staffs. Period! They know nothing. Not even sewers. No knowledge. Somebody just answered wrong. I would have messed up cutting wrong size of fabric if I listened to her. They don’t even look at your instruction thought you brought it. It’s good that I figured out before cutting cuz I was suspicious if she was right. I would be so annoyed If I messed up my project listening to the wrong info!!! Actually it happened before buying wrong stuff listening to one of the staffs.
The employees should be knowing some basic stuff of sewing and fabric cuz there’s no help. Customer service went down. Is this because the online survey thing is over?

I do enjoy my adventures in creativity at JoAnns. I wanted to give them five stars, l really did. But there are a few things that brought it down. They rearrange the store from time to time, moving out old merchandise and in new seasonal merchandise. That’s ok, except there aren’t enough workers to point one in the right direction, when you can’t find something. It’s frustrating when you hunt to find an employee and once you have, to find they don’t where things are either. Also, there is a huge line when you check out. Too long. With racks of tempting candy and craft projects, lining the waiting area. That said, they have lots of positives. They really have a huge range of crafting materials. IF you can find it. Wonderful classes taught by good teachers, who clearly love their craft. The classes are jam packed with info. Sign up early or you’ll be sad. They fill up fast. I’ve found that taking a class is the perfect intro to new areas of crafting. They carry a generous selection of magazines. They carry Victoria magazine, YEAH! The craft, art, drawing, gardening, sewing books are well stocked. The sewing books are especially great. They carry patterns as well as having lots of notions. There is a sewing machine area with sewing and embroidery machines. The ladies know their stuff and are generous with their knowledge. The ladies are also patient with beginers. This store carries a lot ribbions, buttons and embroidery threads. Good, but not great knitting and yarn selection. The fabric section is good, but you must wait a long time to get it measured and cut. They carry a nice range of holiday themed fabrics. The silk flower section is great but varies a lot with the season. Nice wedding section. If you are a bride in need of serious bling, you’re in luck… they got it. Great baking section, with a full line of Wilton products, pans, candy novelties, candies, books, cup cake papers, cake accessories. Don’t go near that section, or you just might be tempted /​inspired to bake something awesome. Their scrapbooking, card making, rubbers tamping area is full of papers, Jolene stickers, pens, punchers, trim and envelopes. They have a cute section of wooden shapes and premade birdhouses waiting for a creative person to paint and dress them up. The kids area has rows of premade kits. Especially for the holiday season, you can find great creative and science discovery kits. I gave a crystal growing kit to a friend’s child for their birthday and they are still raving about it. I followed up with a Science Detective kit and they loved it. I’m thinking of the rock tumbler kit next time. Great gifts that get them thinking and learning. At Christmas they have pre made gingerbread houses and gingerbread people, ready to be frosted and decorated with candy. How cute is that? How could any child, be anything but delighted with that gift? Don’t miss the jewelry and bead area. They carry my favorite Jesse James beads. So many treasures to be discovered. A great place to unleash your inner creative genius.

I asked for help finding cross stitch needles, especially with sizing because, well, size matters. They told me to go to the cross stitch aisle and figure it out because «Corporate doesn’t give us enough people for is to do that.»
If they’re all so busy, where are they? There was only one person staffing the register with a line ten people deep, and there were three people cutting fabric. I get that it was close to Halloween, but I’ve never had a st

Okay, the good. It’s an almost one stop shopping spot when you want to start a creative project. There’s a lot to choose from and the prices are pretty good.
The bad, and the three reasons I would think twice about going back to the brick and mortar store. 1. The lack of customer service. Meaning the poor attitudes of the store workers I encountered. 2. No AC. 3. The poor arrangement of store aisles that make it difficult for customers to find things. Perhaps it was worse because I went right after Halloween, I don’t know.
I guess if I worked at an old big box store where people were always asking me questions, I’d hate it too, but the difference is I’d try to get out of that type of job. If you don’t love helping customers, you shouldn’t be in a service business, bottom line. It was really like pulling teeth to find and ask any of the green apron wearing workers where to find anything. The male cashier was the nicest person there.
Management, you can make your customers more comfortable by getting and keeping the AC fixed and also training your people to answer questions with a smile, if not, you probably won’t get any new customers and you might lose the ones you have.
The indifference was just so in your face I almost couldn’t believe it. Also, Del Amo Mall needs renovation, it still looks like the 70’s-80’s. Too bad.

I will never come back here after the horrible customer service I experienced today. Given that it’s right before Halloween I can understand why it may have been a bit hectic/​messy in the store. I can understand why there may be a longer line than usual for fabric cutting and for the cashier. What I cannot understand is why I spent one hour and a half in this store and still could not buy a single item. The fabric cutters had failed to right my order number down correctly and the cashier could not pull up the fabric to charge me for it. So I wait at the register while he «calls the fabric department» several times without them answering. It’s literally been about 15 minutes of me just standing there. Another cashier suggested he go to the fabric area and ask them about the order, so he does. Another 10 minutes go by and he’s finally back, but the code or whatever they gave him is still not working. What really baffled me was that manager standing right there who is aware of the problem and does nothing !! I am beyond frustrated at this point by the lack of problem skills the manager and employee showed. I told the employee I cannot wait any longer and I just leave. Clearly people are not doing their jobs correctly at this location and I will never return to give them my business.
P.s the floor workers are quite oblivious to shoppers who clearly need help. One girl walked right past me as I said «excuse me» and another guy didn’t know where anything was.
This Joann is obviously managed poorly.

Couldn’t open my email to get the barcode for the coupon… Just because Verizon sucks in this area. I receive the emails. That alone should allow me to receive the discount. Michaels allows me to use the coupons just by showing them my email. Take note joanns

I can even explain how rude the sales reps are here. Every time I come they have smart remarks whenever I ask for help. I’m sorry I don’t know where every single item is in you store. The merchandise is great but the costumer service has lots of room for improvement…

This review is primarily for the fabric department which just really sort of sucks when it comes to customer service.
Everything else in the store that’s self-​serve is fine, I love the wide assortment of yarn and generally because the store is so large it’s easy to find the majority of what you need there.
Now with that said, today I just felt like it was the last straw. I’ve experienced general apathy and unhelpful attitudes from the people at the fabric counter in the past, but sometimes you know you can’t win ‘em all and you can just look past it. Today I knew precisely what I needed and when I walked up to have my pieces of fabric cut there was no one in line. The big monitor read ‘22’ so I get my number and it reads ‘24’. I wait. The one person there cutting fabric is flapping her jaws with a friend of hers for at least 5 minutes, not even caring the least that I’m standing there watching. The other fabric cutter lady walks up with customers she was already helping and she painstakingly cuts their fabric and sends them on their way. Meanwhile, the other lady is really getting into what looks like some deep philosophical hypotheses over to my right as they ‘oohh’ and ‘ahhh’ about fabrics and whatever array of photos her friend was sharing with her on her iPhone or whatever. I’m still looking at them. The other cashier is looking too, but when I made eye contact with her she just looked away, like ‘not my problem’. So finally about 5 minutes later the philosopher parts ways with her buddy and turns away from the counter to look busy with something else. The other apathetic one saunters over to the people counter and says ‘23’ all blasé. Then looking more bored utters ‘24’. I’m already standing at the counter — I really should have just walked back there and measured my own stuff out. I ask her a question about fabric grain and she’s like ‘sdkfsldkjks’. Nevermind. Give me my stuff before I pass out in this store with no A/​C.
I drive out to this store because it’s a one stop shop and I don’t have to battle the downtown LA traffic. But the more I visit, at least for fabric, I realize I’m going to have to take my business somewhere else, which is such a shame but no one should have to put up with the general ‘who gives a @#$’ attitude that these employees have. Two thumbs down.

This was, by far, the most helpful staff I’ve ever experienced at a Jo-Ann’s. I’m just learning how to sew and I don’t even know half of the words coming out of my mouth. I just kind of blurt things out and hope someone can understand me. I went to a different location and the staff helping me seemed to get very impatient with my lack of knowledge and rushed me along and left me to my own devices. Taylor however, gets a million stars. Customer service like he provided is few and far between, dare I say a dying breed now. He was VERY patient with me and gave me so much insight into his own experience with sewing and fabrics. I will definitely be back but only in the evening when he works. Thanks dude!

I came here to find pens, pencils, and markers for drawing. I don’t shop at Jo-Ann’s ever so I was lost. Alyssa in the fabric section was nice enough to walk me to the pens section even though she seemed busy in fabrics. Most employees in retail will waste your time by pointing in a vague direction so you’ll get lost and have to ask someone else.
It has a western entrance on Hawthorne Blvd, and a secondary eastern entrance/​exit into the Del Amo mall.

I’ve coming here for maybe ten years for art supplies when I wanna stay local. They have a great selection of art, fabric, and craft supplies (also huge) although not as large a selection of fine-​art supplies as I would like.
But they have all the basics for my random art creation cravings.
We also got a ton of our DIY wedding supplies here and candles. In central torrance this will be your go-​to art and craft supply store.
Good customer service and convenient right inside the mall.

This is the closest craft store to me, so I usually come here purely based on convenience and because I tend to find a lot of their coupons in my mail. If you can get it for cheaper, why not?
Well, I can think of a few things I dislike about this place. For starters, its practically impossible to find anyone on the floor if you ever need assistance. Recently, I needed someone to unlock the paint display (spray paint, paint pens, etc). I spent about 10 minutes trying to find an employee, and when I actually found one, she gave me attitude and told me I had to wait while she went to «look for the key.» 10 more minutes went by before she finally came back. She unlocked the case and proceeded to hover over me and rush me. I asked if she knew if there were oil-​based pens and she stared at me and said «Read the label.» –_​_​_​– REALLY? Thanks. When I made my selection, she snatched it out of my hand and told me she had to take it up front herself. I guess its policy to control those specific products, but I don’t need to be treated so rudely.
And oh goodness, the fabric department. Seriously, if you go in and expect to get your fabric measured and cut in less than thirty minutes, GOOD LUCK, because that will probably never happen. They’re just extremely slow and don’t have any sense of urgency. Most of the time, I just leave.
So, customer service here lacks and the fabric department always has a long wait, brave it if you dare.

You know all of the cutsie plushes I make? Of famous characters or animals. The ones that are crocheted, with cute little eye beads and felt add-​ons. Embroidered with a smiley face. With keychains attached so you can attach to your bag and stuff. Stuffed with polyester fiberfill.
Or the needle felting supplies that are tucked away in the closet because it is too painful to do since avoiding a «needle stick» injury is nearly impossible.
And the knitting needles that are sitting on the floor because knitting is too hard for me to comprehend.
Also that mason jar on my desk that remains empty because I haven’t decided on what to do with it yet.
Oh and that huge yarn stash that’s more tangled than those earphones in your pocket …
In any case, I have much gratitude for this store on being the only place I can rely on to gather materials to express my crafty side. Frequent deals and discounts, very very big, and in a great location.
By the way, please do something about the long lines.

This is one big store.
I have a Fiskars Fuse machine. Unfortunately, Joann’s is discontinuing from purchasing that line at the store. Fortunately, it means they’re having 60% off sales for any of the Fiskars Fuse dies. Suh-​weet.
We don’t live near Torrance, so it was a bit of a drive for us to get over there. When the bf and I first walked in, we were thinking «ah, typical Joann’s». That is until, you know, we realized that it was the store that never ends. Ohmigawd this Joann’s is HUGE. It could give a Hobby Lobby a run for its money. And, because all of the sections are spaced out nicely, you can really get in and browse in your section without really being bothered.
Lots of sales constantly going on. Otherwise, you can typically find a 40% (sometimes a 50%) off coupon online to bring to the store.
What I thought was superbly awesome was that the cashier that helped me out went above and beyond her duty. I showed her all of the Fiskars Fuse dies that I wanted, where she only found a few. She then called the warehouse, asked them if there were any Fuse dies over there, and eventually walked to the back storage area to get more dies for me. I ended up spending a good $ 270 on my papercrafting crack, but I saved nearly $ 400, so not too shabby. I just thought the service was really awesome to help little ol’ me when she was reaching the end of her shift.
The only bad thing about this Joann’s is that because they have such a huge inventory, it can be kinda messy/​dusty in some of the areas, and it may not be all organized as we’d like. Unfortunately, I don’t think they hire enough employees that can help upkeep the inventory very well.
In the end, though, looks can be deceiving! Although they have a 70’s look going on at the entrance, this place is the shizzle when it comes to having everything I could possibly have wanted for my crafts. Bf was pretty amused with what I was hording, so he did get a show while his short gf was running around, grabbing stuff off the hangers. May be back but, geez, Torrance, you’re sort of out in the middle of nowhere without any freeways too close by.
Parking’s really easy! Not too many people parking near the Joann’s exit, apparently…

Was looking for some ribbon and headed towards JoAnn’s. This is a huge store. I almost got lost in the isles. Looked like a tornado had blown threw on the day I was there. Inventory strewn all about and laying on the floor. Maybe they just had some kind of early bird sale I missed?!?
The store was crowed with shoppers. However, just like others have said, employees where sparse. The Lady at the register let me use two coupons since I was buying more than one item. She allowed me to use 40% off one item and 10% off entire purchase. Score.