Kaiser Permanente Torrance Medical Offices

I actually really liked this location. There aren’t many recent reviews on this place but I was pleasantly surprised with my visit.
The parking situation was great, which made me relieved because parking in the Los Angeles Kaiser in DTLA almost made me cry.
I’m actually from nor cal so our set up is a bit different with each office having their own staff and what not, but from what I noticed in this location each floor has A set and then they seat you in a certain area and you’ll get called out from one door or another.
I just went in for a simple shot, but I really enjoyed the nurse I had who was very sweet. My whole walk-​in shot took at most half an hour and that with a medical emergency that required the staff to leave for whatever reason.
Overall very impressed and happy to have found my new location!

This facility has really gone down hill, the facility on the out side is simply disgusting and the inside of the medical offices are even worst. From filthy carpets, chairs and walls. Kaiser has really let the up keep of their facilties go, as I’ve been noticing at multiple locations.

Between appointments for myself and the two kiddos I’ve had my fair share of visits to this Kaiser facility. Last minute appointments are usually challenging since they are typically booked out about 3 – 4 weeks. However, if you call in, they may have last minute cancellations for you to be seen same day (which can still be hard if you don’t have a flexible schedule).
I like the self check-​in option and appointments tend to start in-​time. The front staff is friendly and all of the nurses and doctors I’ve dealt with have been friendly as well. The pediatricians are awesome and they are great with both of the kids.
As for prenatal care, Kaiser has it down to a science! When I first got pregnant and went in for my initial visit, I was a bit worried because they are an HMO so I feared that my care would just be okay. However, all my appointments were scheduled with ease, all visits ran smoothly and the NP was great. I delivered at Harbor City and we literally just walked in and gave them my card to check in and then had a baby (delivery didn’t happen that fast but you get the idea).
The one bummer is that the NP may or may not be on duty at the Harbor City location when you actually deliver. And you deliver with whatever Dr is on staff that day. Other than that, I have been very satisfied with Kaiser as a medical provider and have been with them for nearly 8 years.

Went to kaiser for a skin infection I had a few weeks ago. The doctor had me waiting for her for an hour and a half in the room. She came in and immediately diagnosed the condition. She was so sure but ended up being completely wrong. The medications she prescribed destroyed my skin. I had a sever allergic reaction to the chemicals they gave me on top of my infections. Next day I went to an acupuncturist/​herbalist and my whole condition healed in about a week and a half. Should have went with my intuition from the get go. There’s certain things that these doctors cannot understand for some reason.

This review is specifically for a physician Dr. Warren Hsiao. If I could give a ZERO for this doctor I would! He has no bedside manners, no greetings when he first comes in or when he leaves the room! Quite rude and always seems miserable! I was in a lot of pain and he didn’t seem to care. He just referred me somewhere else and prescribe me pain meds that he should’ve already known didn’t work for me in the past! Terrible doctor!!! This was my experience with him ever since I can remember!!!

[UPDATE 1: Review #126]
This is an update on their reservation hotline.
I had left almost 90-​minutes ahead of my appointment… then traffic was stalled in Culver City, Waze giving an ETA that said I would be ~15 minutes late. :-|
Doing my due diligence & trying to be a good patient, I called the appointment desk (because you can’t contact the doctor or nurse directly) to let them know I’m running late. Instead of taking my message, I get a flippant response that there’s nothing she could do & if I can get there on time or go around it. Well, duh!!! That’s why I’m calling more than 40-​minutes ahead of my appointment to let you know that I may be late. I can’t predict traffic, if I could I wouldn’t be in this situation. Then she said if I’m 15+ minutes late, they will drop my appointment. WTF!?! I took off work early but I can’t help the stupid drivers who can’t stop themselves from tailgating, getting into accidents, etc. At least my previous attempts, I was informed that they will contact the doctor’s office to let her know.
Since joining Kaiser [unwillingly] a couple of years ago, I noticed improved bedside manners from the doctors & nurses that I encounter (especially the past few months), but this appointment hotline is M-​E-​S-​S-​E-​D U-​P. Sometimes I can’t schedule certain appointments because the doctor blocked his/​her calendar so I have to wait for a callback (usually on the same day). Why can’t you let me call the doctor’s nurse directly? That would cut out the «middle man» appointment hotline. I got tired of doing that so I’ve been switching my PCP; it was easier to switch PCPs than go through that hassle. What’s the purpose of the appointment hotline if you can’t get one? Other times I don’t even bother calling when I’m running late… after the last few calls, it was pointless to notify them.
If I switch employment (& hopefully soon), I’m going back to my doctor & daughter’s pediatrician (both run a private practice). I get instant service & can speak to a live person in the office instead of a call center located who knows where.

I’ve been coming here for many years and have gone through a lot of doctors. I finally settled with Dr. Jake Roffman and he is pretty good. Although I have learned to push to get what I want due to misdiagnosis’ through the years. Yes, I’ve had to pay out of pocket many times to get the proper dianosis outside of Kaiser which led to surgeries. Can you imagine not being heard, and they TRY to make you feel like you’re going crazy? You know your body better than anyone else? It took them 15 years to figure out that I have fibromyalgia because it wasn’t very common then. So now I went to a rheumatologist and he asked a few questions and then prescribed medication that causes weight gain and fatigue… HELLOOO! I already feel fatigued and everything else like «pain». Confused and feeling hopeless, a friend turned me onto a fibromyalgia specialist in Marina Del Rey and how I love this Doctor. I have more good days, less pain, and hope once again. I am normally a very cheerful person, but that pain literally drained the life out of me. I threw away the pills Kaiser prescribed to me and never again will I waste my money on those evil pills.

I am writing in response to review of Dr Gupta from Mochise J. Dr. Gupta has been my doctor for three years and will recommend her to anyone. Contrary to Mochise J comments she is very knowledgeable and sympathetic and chose her as my primary doctor for this reason. I suffer from chronic pain and Dr. Gupta has patiently worked with me to find the best treatment options and has always been available for any questions or concerns. I have had to miss work because of my pain and have not had any issues with getting a note from Dr. Gupta. Mochise J you need a psychiatrist because Dr. Gupta is one of the best doctors at Kaiser. I am glad you are switching your primary doctor because that makes Dr. Gupta more available to me and my family.

I love this location!!! It’s so much less crowded then harbor city! The nurses are the best very professional and courteous!!! My Dr is Dr.Gupta. She is the sweetest she is fast and efficient. My mom and husband see her too! She is very knowledgable and isn’t like other dr. s that try to give you all these drugs. She is very holistic. I would recommend anyone to her.

Clean facility. That’s all.

Pediatrics department is awesome! Love our new pediatrician Dr. Lauren Kagan. I am a very picky mom and I loved her. I recommend her to any one with kids.

Convenient location, but LOTS of problems. You can’t just call to speak to your doctor, the best you can do is leave a voice mail message or email and hope someone gets back to you. It’s usually a nurse you’ve never seen. It also usually takes a couple days, which is not fun if you have a problem and want help sooner.
The reason I’m writing this review is that their Member Services REALLY don’t have their stuff together. I have a new baby, and I’ve been on the phone for hours trying to get coverage for him, and I’ve been getting contradictory statements from different representatives. Even the manager admitted they are «working» on getting their system working better, but right now just trying to get coverage for January is a joke.
If I could go back in time, I NEVER would have chosen them as my health care provider. Most of the doctors are nice enough (except Dr. Bragg, the podiatrist, who is a sadist who enjoys inflicting pain), but the system is broken and terrible. It’s just not worth the stress!

This is a really nice location, close to Del Amo Mall and all of the City of Torrance’s municipal offices, like the courthouse, police department, and the city pool. It has a park-​like setting and there seems to be enough parking, but it depends on when you’re appointment is. I have only been here a few times and the transition was smooth. Several offices that were once located at the South Bay location have been moved here. As Jeff G. said, they have a kiosk that you can use to check in. I usually use the kiosks when the lines are crazy long, but i’ve never experienced that at this location. Usually when I come here, there are only one or two people in line ahead of me. I didn’t have to wait long for them to call me, which is always a plus when it comes to a doctor’s office. The entire building is clean, not just the exam room. As Rudy L. said, this location is not open on the weekend. If you need an urgent care facility or pharmacy, you have to go to the South Bay location. The Normandie North pharmacy is the 24 hour pharmacy over there and the closest in the area. When this building closes, so does the pharmacy, so keep that in mind when you leave your prescription. I know that some people leave it and come back… I’ve even done that, but just be mindful of closing times.

Kaiser location:
parking ok
they are having a/​c issues
the staff is excellent
but the place is overcrowded
it is hard to see a dr
easy to see a nurse or pa
the pharmacy blows

Nice and efficient check-​in possible via their automated Kiosk… great having my annual physical check-​up with Dr Wong at this new location (previously I had to go to Harbor City)…this is closer :)

Everyone here was awesome and every service was completed in a thorough but timely manner. I didn’t have to wait to see the doctor or to get my blood drawn and while the guy who took my blood wasn’t overly friendly, he sure did a good job not causing me unnecessary pain. I’m one of those people who almost passes out from the thought of a needle in my arm and this was one of the better experiences I’ve had.
Parking isn’t as bad as I had expected it to be. I got a spot right in front. It was my first time at this Kaiser location and I was pretty pleased with the overall experience.

Very nice, lesser known Kaiser. Quick to take you. Clean and serene courtyard in the back are nice as well.
BAD POINT: PARKING sux though…
I guess they need to THRIVE or making people not DRIVE (so far!) ahahahah

Kaiser turned out to be a lot better than I expected coming from LCM.
The Torrance location is smaller and cleaner than the Harbor City hub. I had super easy check in, got a free flu shot and love their fast pharmacy! What is not to like? HINT: If you make your appointment later in the afternoon, it is much less crowded which makes parking and waiting for your rx a breeze.

Show up on time and they will have you in and out in no time. Seriously their efficiency is kind of scary.
I’ve seen my regular physician and a few specialist here and all have been very nice and attentive, never feel rushed, They have all listened to my concerns and taken time to answer my questions.
I docked one star because I think it’s weird/​awkward to have to walk my own specimens from one floor of the hospital to another, and their pharmacy is not open on the weekend.

Being new to Kaiser this year I had no idea what to expect in terms of facilities and staff, however, in general I was pleasantly surprised by some aspects of my visit. Facility was surprisingly new, clean, and modern, and staff was very friendly and efficient. I checked in with a bubbly receptionist, sat down, and within a few minutes I was called back to begin my exam.
Then came the problem… perhaps the staff was TOO efficient…
I saw Dr. Shah who was extremely nice, however, the appointment felt SO rushed. I felt like I barely had enough time to ask questions and left the appointment feeling uneasy and dissatisfied. Granted the injury I have seems minor (maybe?) I really know nothing about it nor do I feel the doctor took the time to fully explain treatment and recovery. She talked very fast and just seemed like she wanted to get through the appointment as soon as possible.
Not awful but somewhat disappointing. Oh well, I guess thats what I’ll have to expect now that I have an HMO… *sigh* I miss my PPO :(