Kevin Jewelers

Terrible customer service ! I went to Kevins on my casual day, I wear a suit 6 days a week. I let the salesperson know the used Rolex was over priced. Her reply was «is it to expensive for you ?» She had a stupid shocked look on her face when I showed her a more expensive one around my wrist! Then the young Asian girl started bad mouthing Ben&Bridge jeweler which is very unprofessional. She was upset that I corrected her on her stupidity and walked away and said she’s done arguing.

I don’t not usually write bad reviews, but this one was needed for lack of professionalism and customer service.
If I could, I would give this place 0 stars for the customer service. I’m not sure if it was how I was dressed or what.
When I walked in the store I was not greeted and it seemed as if they didn’t even care that I was there.
After some time, I decided to approach one of the salespeople. I told her I was referred by a friend to sell some of my jewelry that I no longer use.
Big mistake! The lady appeared to be even more uninterested. Then she glanced over to her coworker and said he could check it and walked away.
He was even worse than she was. I showed him my pieces and he treated them poorly and insulted both me and my jewelry.
I just remember him saying, «my friend» and tossing my jewelry aside. He was using a paper towel to handle my pieces!
My overall experience at this store was far from pleasant. I will NOT recommend or ever return.

This place has giving me a bad service and experience. I bought my engagement ring last year and after a month I had to bring it back because two little diamonds were missing. I asked them to give me the appraisal of the ring and after two months I received it. Now I have to wait another week to get back my ring fixed because they forgot to fix it. If I would know before about this place. I would never come and do bussiness… it seems to them that they are doing me a favor!!! Yeah right

Been a customer for over ten years. Michael is probably the best sales person I have ever dealt with. I highly recommend this store.

My husband wanted to get me a new wedding ring so he worked out a deal with Ana, the manager at Kevin’s Jewelers in the Del Amo mall in Torrance. It was 70% off and we put just over $ 1,100 down. My husband was there for 2 hours working on the finances and had to leave for work…2 hours later, I had gotten off of work and I went back to the store to sign all of the paperwork and finalize the deal that my husband and Ana had made. Unfortunately, between those few hours they scrambled to get a second finance company (Sabie finance) to finance us for an additional $ 862.00 to the price of the ring without us knowing… Shame on them… My husband is such a hard working, honest, loving man. I feel awful that with all the service he gives in this world to others that this would happened to him! I hope you’ll choose a company full of integrity and not a dishonest, sneaky company to buy your jewelry from. I sure wish I would have read the Unilocal reviews on Kevins Jewelers before purchasing my ring from them. We will not be purchasing jewelry from this company in the future! Thanks for reading and good luck!

Love this place. Such great employees. I was immediately helped as soon as I walked in. They helped me figure out what the right earrings were for me. They helped me out financially! I definitely recommend this location. They have a lot of options too.

My boyfriend got my promise ring here just under 1kt almost spent 1000 $. 3 months later a pice of metal that holds the diamond in place bent back and snapped off. We brought the ring in, they «fixed» it. A week later I came and picked it up and now I see a Huge crack in my diamond! Almost half my diamond. & the lady says we
Brought it in like that??? No that was not the case. She originally told my bf oh she
Must have caught it on her clothes or something. Now she’s saying I hit the diamond so that’s why it cracked! Or maybe it was dirty so i couldn’t see the damage that covered half the diamond? Bull shit! She hassled me by saying we brought it in like that, and left it as is! Luckily I have diamond insurance so they can replace it. Now I have to wait 3 weeks!!! RIDICULOUS. On top of that they promised us 1 year no interest… That was a lie! She’s the «manager» who was no help, so I will be calling corporate!

Went in to check out engagement rings with my boyfriend and were met by an almost hostile employee named Gila Parva. Wanting to learn more about the grading process of diamonds, we asked some basic questions. She gave vague answers and when asked more follow up questions, she was condescending and her tone was nothing but horrible customer service. We actually ended up going downstairs to Kay’s Jewelers and bought a ring similar to the one we were looking at originally at Kevin’s Jewelers. They were courteous and helpful. Thanks Maria for your great help at Kay’s!

I would give this place 0 stars if that option were possible! I went to Kevin Jeweler’s with the intention of selling one of my diamond rings. I had it appraised and brought the paper work and the ring was appraised for $ 6,000. When I walked into the store none of the staff acknowledged me for about ten minutes. When I was finally helped I told the store clerk that I had a ring I was thinking about selling. Neither of the employees said anything to me, they just took the ring and started looking at it with the magnifying glass. A man looked at it for about 5 minutes, comes back to me and says «$ 500». Is he out of his freaking mind? The ring has almost 3 karats of diamonds on it. I told him that price was ridiculous and showed him the appraisal which has a detailed description of the diamonds. He said to me rudely «Did you buy the ring from the store that appraised it?» to which I replied «No.» and he said «I don’t know why the appraiser said the diamonds are VVSI 2 (very very slightly 2 inclusions) because they are dirty and very flawed.» He’s lucky I didn’t go off on him, and I just left the store because any idiot can see my diamond ring is VERY CLEAR and very costly! And there is no way that store would have resold for ring for even $ 1,000 if they had the chance. This place scams people trying to make a quick buck and they are dishonest. The customer service sucks and I was ignored long enough to notice that their jewelry is tacky as well!
If you are looking for an honest jeweler to buy diamond rings from I HIGHLY recommend Pasha Fine Jewelry in Manhattan Beach. They have excellent customer service that exceeds anyone’s expectations and they will work with you on prices. I don’t think they buy gold or diamonds though.

Went here to «Sell» some gold and silver and they turned us away. They said what we had was worth about $ 5. We did some research and found Alpine Coin in Torrance. They rule. DON’T GO TO KEVIN’S, it’s not worth is.

Well, I must say This place isn’t on my top great experiences! My Husband and I recently celebrated our 20^th wedding anniversary and He surprised me with a diamond ring from which he purchased from this jewelers. He told me he ordered it 4wks in advance and went to pick it up a week before our anniversary. Upon picking it up it was wrong there was supposed to be 1– 2 carat stone in the center and instead there was 4 stones in the center. They then apologized and said it would be fixed and returned to him before our anniversary. Well, he did pick it up and gave it to me. It is a beautiful ring by the way and almost 5 carats total which I know was good $$$$ but has lots of flaws! They did tell him upon picking it up that the center stone was crooked and they would fix it when I came in to get it sized. What the failed to tell him is that the setting on the center stone was a mess. *First — It is not straight
*Second — it is sharp around edges
*Third — its is dented and scratched around all edges of the center stone.
*Fourth — cannot be sized more than 1 size own from the original size 7 it was.
I’m a Size 5
So, I took it in and explained this to Erika Which from my understanding is the owner of this Franchised Jewelers and she told me the could buff it some more and it would take 1 day later that evening called me and said they couldn’t fix it and it had to be sent to corporate offices to see what could be done. and that would take 2 — 3 wks. So, I call about 3wks later and they tell me that they have a new head for it and I need to come in and see if I like it. I did go in and no I like the original setting this one had just 4 prongs and was open. I was then told by Erika that they can’t fix that one! Well, why can’t I have a new head for the center stone and she said it will just mess up the diamond! So, the ring is still a little big and I asked if they sized it yet and she says no that it would take another week. So then I get another call that they can’t size it anymore because it will mess up the setting. The only thing they could do was to weld a metal insert in it to fit me. Ummmmm… I said NO but they put in anyway! My husband went to pick up the ring yet again and left it there because the metal insert is crooked and sharp. Well, I have the destroyed ring now and Very Very Disappointed with this establishment for there POOR, POOR customer service. I know that when I spend good $$$$ on a brand new car they will not give it to me SCRATCHED, DENTED and MICKEY MOUSED together and say OH WELL, Pay for it! Wow! just Wow! Not sure what to do at this point. I’m just amazed and hope nobody else ever has to go through something like this on a purchase that was supposed to be a Special Moment in our lives!
:O (

I had an old friend who worked here and she insisted I check this place out. She said they have great quality engagement rings and they give great deals. I was shopping for an engagement ring, so I trusted her word and decided to come here.
I am glad that I did. I was greeted with a smile when I walked in. I showed them a picture of a ring that I liked from their website. Although that particular ring was not in stock, they showed me similar rings I might like and I found the perfect one. A ⁵⁄₈ carat princess cut I-​J color VS1 clarity classic diamond solitaire engagement ring. The price tag read high, and I was deflated when I saw that. They could tell. They pulled out the trusty calculator and then dropped the price significantly. I also had some jewelry to trade-​in, which they accepted and that brought the price down even more. They were also going to do free sizing on the ring. I was impressed. I asked lots of questions, and their product knowledge was impeccable. I was sold.
There was one more obstacle I needed to clear before I could buy that ring. My credit. It’s not perfect, to say the least. However, they rallied for me and were able to approve me for a Sabie Account and I financed the ring. They used my trade-​in as a down payment and I financed the rest. Kevin Jewelers is known as a «trusted» jeweler. Well, it’s nice to know that they trusted me.
Soon I will be going back to buy my fiancée’s wedding band. This place deserves my business. And, of course, I have that «10 year» upgrade rule too :-) When I am ready to upgrade her ring to a carat, this is the place I will do that at because they have an «upgrade» program. Perfect. An added bonus is that they do free cleanings and inspections. Thank you Kevin Jewelers. I am a customer and a fan for life!

If you are selling your jewelry beware. Kevin Jewelers advertise they buy gold and diamond and pay top dollar for it. It’s not true based on my experience. They claim to buy your jewelry for cash but normally dont have cash available to pay right away, so they always have you come back. i wanted to sell both gold and diamond jewelry that i have. they did testing and said my gold was not 18k and was marked wrong when i know for a fact that it’s actual 18k. Second they asked me to come back in order to have my diamond appraised by their expert. and when i got there he was taking pics of it and wouldnt appraise my ring and said would have to send the picture to another appraiser! how can someone appraise a diamon ring from a picture??? he just took pics to copy the design as he said he really liked the look of the ring. i had bought my wedding ring and band for over 4500 and after a few hours of them giving me the run around he appraised it for 400!!! that was very insulting and a waste of my time. i recommend if you want to sell your jewelry to get different appraisings to make sure you are getting a good deal.