Laurels Fine Furniture

Thank you responding to the below review, Sylvana. My husband David Buchholz purchased all the furniture. He has receipts. Shall he contact you again?
These people are the worst.
They sell cheap furniture at high-​end prices.
I purchased what was described as a Grade 1 Top-​of-​the-​line leather couch and love seat set for around $ 3,800. After a little over a year, the couch began peeling like junk. When I contacted Laurel’s regarding this problem that shouldn’t have happened to ANY leather couch, let alone Grade 1 that I paid extra for, they said it was out of warranty. I contacted the BBB/​Consumer Affairs and Laurel’s reply was that the leather couch is really «Grade 1 bi-​cast leather». That’s not the sample I was shown and since I slit into my course I couldn’t tell until the piece shattered shedding. Researched this and bi-​cast leather is indeed well-​known crap.
Sadly, I didn’t have the time to take the to court but an severely disappointed with their business methods.
I would NEVER buy anything from this disreputable company again. This was a clear case of bait and switch. I recommend staying away. I think the furniture at even Sam’s Club or Costco is a better quality and better price.
Avoid.
Dave usually never write reviews. So now you have my two-​cents here.

Pleasantly surprised. The sales lady made us feel comfortable and informed. The owner was a gentleman. We bought an Ekerness chair and ottoman and are very satisfied. A very classy place.

I can’t say enough great things about Charles, Young and the entire staff at Laurels fine furniture. We went in there really looking for a dining table and chairs, and came out with $ 33,000 worth of furniture.
We had bought furniture from another store, but they didn’t have a table that we liked. So on a whim we walked into laurels and was greeted by Young. She was so nice and pleasant. She didn’t rush us, or hover over us. She let us walk around and get our bearings. Well we found a table that we loved, and got a really great price on it. We were so impressed that we started looking at other pieces as well. We had just moved into a big house and needed furniture for all the rooms. We found everything that we needed. And we like the quality and prices so much, that we went back to the other store and cancelled the order.
Because of the professional staff and treatment that we received from laurels, they turned a $ 5,000 dining room order into a $ 33,000 entire house order!
Do yourself a favor and stop at laurels first. Get what you want at the prices you want the first time!

That’s the only furniture store my family is buying furniture for last 12 years!!!
Besides the fact that we are getting top brand furniture at an excellent cost, we are getting superb customer service from all the store employees and the owner. Delivery, set up, warranty repair if needed always done in most professional manner.

My wife and I have been buying fine furniture for our home and store for several years now and have always been treated exceptionally well. About two years ago we purchased an exceptional piece but were not ready to accept delivery. The owner agreed to hold onto the piece in his warehouse until we were ready to receive it. Due to circumstances beyond our control we were not able to accept delivery until last month which is well over two years from the date of purchase. I offered to pay for storage but the owner would not accept any further payment for storage or delivery. The piece was delivered in new condition and we could not have been more pleased with this two plus year old transaction. My wife and I highly recommend Laurels Fine Furniture without any hesitation or reservation!

WARNING: DO NOT PURCHASE FROM CHARLES OR SYLVANIA AT LAURELS! They’re horrible people, they take customers money and don’t care about the quality of the furniture or service they receive. Once I complained to Charles, he yelled and used profanities towards me. I purchased a sofa and chair for $ 2700 and its only worth $ 1000. It is poorly made, with Downtown LA fabric, and overstuffed cotton cushions. I could have purchased this exact set from a local discount store. He was so unprofessional and rude. Look at the other reviews on Charles the owner and Sylvania and you will see what kind of the business they run. This is why no one was in his store when I went in to purchase on a Saturday. I wish that I had read these reviews before I purchased from him. But thats okay, people like them don’t succeed.

The Owner (Charles) of Laurels is a very RUDE arrogant jerk. We went in to purchase furniture, and accessories, for our new large home. Hoping to furnish from top to bottom. Was told anything we buy can be returned with money back. Purchased a few things off the floor to start. When they did not look right, went to return them and He went into this complete tantrum and went off on me. Told me only store credit was going to be given. He completely LIED. I would not step foot in that store ever again, unless you want to be ripped off, lied to and have your money soaked up by a store credit. I would go to reputable stores with class such as Von Hemmert or Ethan Allen, both proven track records with great Customer Service.

Very happy. I bought a bed and 2 night stands. Knew what I wanted up front and emailed the store. Found good prices online but was wary of potential returns if needed and would rather support a South Bay Store. My father and grandfather owned an interior design/​furniture business that closed in the 1990’s from all the mega on-​line stores.
Demetra took care of everything at a discounted price and I never needed to step foot in the store but would like to look around there at some point. No hassle-​emailed back and forth until i settled on what I wanted. Free delivery and set up. Will definitely use them again.

We were hesitant to buy from here because of some of the reviews about customer service. But I have to say that I am pleasantly surprised. I dealt with a sales person and the owner and both were attentive and helpful. Our large order arrived quickly, they replied to every email within hours, we got exactly what we were looking for. They went above and beyond for us and we will use them in the future. We did not go into the store at all so I cannot review that.

I came here in February to buy a Drexel Heritage Granville leather sofa, chair, and ottoman. The showroom has a lot to look at with some very nice furniture. I was pretty sure of what I wanted, but walking around I saw two or three pieces I really liked. I met with a designer, Angelica, and went through many choices in leather, wood, and detail for the furniture set. I can be a pretty demanding customer with a lot of questions, but she handled them all, and I felt really pleased with the process. The price we agreed on was very fair I think, as compared to other dealers I spoke with. I plunked down my credit card and made the purchase. The owner even came out to say thank you and hoped that I enjoy my furniture, which I’m sure I will when it’s delivered in a few weeks. I thought was a nice touch. I like to support local family businesses rather than big chains. I’ll update with some pics once the furniture is in place.

This score would have been lower, however, this location carries brand furniture for pretty fair prices. Nonetheless, at least to me, this means nothing if customer satisfaction is not their priority. Plus, if you want similar competitive prices or better savings with REALLY good customer service, check out Wayfair — you won’t regret it!
The reason for the low score is that I was brushed off by the owner of the store, and I can’t help but feel cheated. I bought a vase from this store and I was told by the sales rep if the vase did not fit with my décor I could return it. Unbeknownst to me, the return had to be within 30 days. I trusted the sales rep and the owner, so I bought the vase; they made me feel they could be trusted with their kind demeanor they showed at the store.
Anyways, I had a delivery on the way, so I called the store to confirm my delivery and also to explain that I would like to return the vase (I was hoping they would save me a trip by handing the vase to their delivery guys). Due to being busy with the holidays, this return would have been WITHIN 45 DAYS (again, not realizing the return was only eligible within 30 days), the owner refused to give me my money back. His response: «I am not Costco!» (Trying to just state the facts of what happened, but, I must add, what an arrogant response!!) He then refused to speak with me by passing the phone to his sales rep. I spent over thousands of dollars with this store, and he was being cheap over $ 100?!!
While he offered me store credit, as he said, «as a courtesy,» this to me seems more of an advantage to him and less of a courtesy to me. The trick of store credit? You are drawn back to the store, and you are more than likely to spend more than a $ 100 at a store like this.
The principal: The owner does not put customer satisfaction as a priority.
For this principal, I rather lose the store credit and never go back to this store again.

We purchased a Dining Table from Laurels in March of 2012. A few months ago the table guides broke. We went over to Laurels and spoke with Charles along with help from Sylvana. They contacted the manufacturer for us and we received a brand new like for like table at no charge to us! We have been a customer for a long time and will continue to be a customer of Laurels. The exceeded our expectations on the table replacement and we couldn’t be happier! Thank You Charles and Sylvana!
Kirk & Judy Hartman

Laurel’s Fine Furniture provided me with quality furniture at a quality price. I ordered a piece over the phone and AFTER I hung up, I decided to «yelp» the company. I saw all the terrible reviews and thought I had made a terrible mistake. I called Laurel’s and asked to speak to the «infamous» Charles. Charles could not have been nicer. He assured me that my furniture would be perfect and that the entire process would be a positive one. Charles was true to his word. When the delivery people came to my home, they explained that they had been with the company for over ten years and that it is a solid company with great products. They assembled my furniture correctly and were very neat. I absolutely will shop at Laurel’s Fine Furniture again, and so should you.

I have always had a very good experience here at Laurel’s. They have lots of beautiful furniture to choose from and since you are dealing with a private owner, you can always get the best price. I have purchased several beautiful pieces here and Charles has always been fair and accommodating. I hope to be back soon to get more! :)

Avoid! This is the worst furniture store. The saleswomen are really rude and snobby for no good reason. I spent 3000 on a dining table and 1000 on a tv cabinet. Salesperson Cameron was a nightmare. Dining table came chipped and tv console wood was bowing. Cameron was unresponsive and said that it was the «restored» look. I had to get manufactures involved and it took a grueling amount of time and anger before the manufacture agreed the bowing should not have happened and replaced it in 6 months since it’s made to order. That was no thanks to the furniture store. I would’ve spent same amount if I went to buttercup in culver. Go there instead.

Now I hate buying furniture. I’d rather have my teeth pulled. As a matter of fact it doesn’t matter if a $ 10,000 piece of furniture is for sale for $ 100 i’m still not gonna want to buy it. I will moan and groan about it. But I will buy a new TV in a heartbeat even if I don’t need it. I’m older now and the days of Ikea furniture are behind me. Its time to move up to big boy furniture. Anyways this place was very polite. I had walked in before and the saleswoman knowing I didn’t buy anything before still was helpful and polite. Mrs. Young showed me around and let me know what new items were for sale. She was patient with me and I got a great price on a coffee table and end table that I feel were solid and of value. Charles the owner was also very helpful and accommodating when my order arrived a couple of weeks later.

Laurels keep me coming back! I absolutely love buying all my home furniture from Laurels. They have such a friendly and helpful staff. Every time I’ve made a purchase from Laurels everything from help picking the right furniture to meeting your wants and needs, even if they don’t have it in store they will take time to sit down with you and search though many catalogs to help you find exactly what you want. I really thought they went above and beyond. I’m always surprised by their great customer service. Everything from help picking the perfect item out to the delivery to my home has been so outstanding. I would definitely give Laurels an A+ and would recommend this store to anyone looking into buying great furniture.

Avoid this place. The owner, Charles, is abrasive and unreasonable. After having a good experience with a few purchases (the salespeople aren’t the problem), I purchased something that didn’t look anything like the picture in the catalog. My reward? They wouldn’t take it back and I got yelled at by Charles for wanting to return an item that looked NOTHING like the picture (he even insulted me for wanting the item in the first place; as he said the table was ‘stupid’).
If you want to buy furniture from someplace that doesn’t stand behind their products and treats you like ish in the process, go to Laurel’s. Otherwise, buy elsewhere.
p. s. 2 stars are only because my salesperson was great and I had a couple good purchases before everything went downhill.

I’m very surprised to read the other comments about this furniture store! my husband and I went there, we spent about $ 13 000, got the best treatment before during and after the purchase! The owner Charles, treated us with nothing but respect and courtesy, and his staff was amazing, especially the executive assistant who we talked to several times until our furniture was delivered. I would go there and get a feel myself if I were reading the reviews instead of judging by 1 or 2 persons who didn’t like them.
I recommended the store to my sister, and a bunch of friends, they all were completely satisfied all the way: customer support, delivery, follow up etc…
I would recommend it again and again without hesitation.

Completely rude and lies to the customer. Don’t go here.